Mercedes-Benz of Plano
Customer Reviews of Mercedes-Benz of Plano
Stay away. Unethical
byon 09/24/2022
I strongly recommend that you do not buy a used vehicle from these people. They sold me a 2015 Audi Q5 with less than 42,000 miles on it. One month and one week later I had to have over $3,200 worth of repairs done to the vehicle. The brakes were completely gone. The battery and spark plugs needed to be replaced. The top timing cover was cracked. I still haven’t fixed all the things from the first time and last night, it stranded me on the side of the road again. They do not do mechanical inspections of the used cars they sell. My fault for not getting it independently inspected but I assumed Mercedes Benz of Plano would operate ethically. They do not. It has been the worst car buying experience of my life. I very strongly recommend that you do not buy from them. I have supporting documentation of everything I’ve said here. Do not buy a used car from these people.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Upsetting Situation
byon 01/23/2021
Very Upsetting! On October 29, I was in a store that was held at gunpoint. I was inside with my younger son, while my 15 year old daughter waited in the car(2019 Benz) my son got a gun pointed on his head as he threaten to shot, if I didn’t give him my keys and my phone. I had neither because supposedly it was a quick in and out. I had left everything in the car with my daughter inside the car. But of course being afraid for my daughters life I couldn’t say it. All I said I got drop off. He shock me around and found nothing, told us to lay in the floor, I did but I laid on top of my son. Kelp going from person to person asking for their belongings. Came back around pointed a gun and said are you ready to give me your keys or do you want me to shut. My son cried, he searched me again and walked away. All I could do is pray they wouldn’t notice my daughter in the car. As soon as they left the store, I quickly got up running towards the door, only to notice my car gone. I froze thinking `my daughter’ then glance down only to see her laying in the floor. I ran towards her and asked if she was okay, she said they pointed a gun and pushed her holding a gun against her back till she was inside the store and then with a gun pushed her to the floor. The store called the cops, they did a full investigation. 3 days after they found my car. All the cámaras and front screen where ripped out. The cops kelp my vehicle for a couple days for fingerprints. It was towed to Mercedes-Benz in Plano on November 11, 2020. I contacted the service department to see what it needed. After going back and forth with the insurance, supposedly my car was going to be ready by December 12. I had a rental that my insurance provided for only 30 days. I waited until December 14 and had to call them because I hadn’t heard anything from them. Only to hear that they ran into a problem and my car also needed a new harness. But he explained the bad part is that this part, comes from Germany and they start building it after we order it. He explained it takes 10 weeks to 14 weeks to build. I quickly told but I’m paying out of pocket for my rental already, that I had already had to returned because it was getting expensive, I can’t afford paying a rental and a car note. He mentioned he was going to try to help me getting a loaner but couldn’t promise anything. On December 15, he called and told me I pulled some strings and got you a loaner. On January 12 I sent a text checking up on my car. His only reply was .. unfortunately the harness is not in yet... that was his full response Until January 20. I get a text at 8:50am saying his manager had informed him a loaner was only for 30 days and I had until 7pm that same day to return it. I was hurt. I responded I am at work till 7pm, I have to rushed out afterwards to pick up my daughter from therapy. I don’t have another car. He explained he had told me the part would take 14-18 weeks.. noooo he never mentioned that long, and besides that I assumed he was given me a loaner until the car was fixed. Not for only 4 weeks so I can be out on a limb for 10 weeks to 14 weeks more. That would leave me paying for a car for 5 to 6 months, if not more that I don’t even drive. And all he can say is you have to take it with your insurance to get you a rental. No insurance gives you more than 30 days with a car rental. And how did professional Mercedes experts miss the harness being damage in the first place. I will be taking legal advice on how to handle this. I will also take the loaner back today. Because after I told him. I couldn’t just dropped everything yesterday, he said he would Extend 1 more day and I will pay out of his pocket for the additional day! [non-permissible content removed]...that’s all I can say.
- Recommend this dealer? No
Excellent service!
byon 08/18/2017
Bought my first Mercedes. Everyone from sales rep to the finance person were extra helpfuland nice.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Guarantee repair for a suspicious noise
byon 06/03/2017
My Representative Randy went for a test drive after hearing the noise, his team worked on finding the noise and eliminating it. Great diagnostics and service. My complement to Mercedes of Plano.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great expedices
byon 06/03/2017
Tony was great! Helped us with everything and we absolutely love the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 05/18/2017
Taylor at Mercedes Benz of Plano was the perfect salesman for us. He kept our needs at the forefront and found us the perfect fit in a vehicle. The entire team at the location is accommodating and a pleasure to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying Experience
byon 05/15/2017
From the sales gentleman Creed to the finance manager to the sales manager to the delivery consultant I couldn't have been more impressed. The experience was first rate and one I will repeat for years to come.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on '13 E-350
byon 05/08/2017
Get a service rep here that's on your wave-length and your experience will be painless. My wife's E-350 is on a service contract with extended warranty. When it's service time, I make an appointment and take the vehicle in. Quick drop off and exchange for a loaner. Work has always been done properly and I get a call from my advisor when the serviced vehicle is ready for pick-up.
Love my car!
byon 03/20/2017
I recently traded in my 2012 E-class for a 2017. What a delightful experience. I have serviced here for a while and the service guys are so wonderful. During my last service, I took some time to walk the showroom and the staff was pleasant and unobtrusive. When I was ready to ask questions, I did not have to wait, Brandon was right there and willing to immediately help me. I couldn't make up my mind on what I wanted, so he had me test drive a few models. I fell in love with the new E-class and I couldn't be happier with it!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you Tony Ortega and the MB Plano Team!
byon 12/25/2016
(I'm so happy with my purchase and want to share my experience so I'm posting this review on more than just Yelp...) I can go on about the purchase experience... how surprised I was to find myself (for a change) in a car dealership feeling happy and human... but that can be personal to me so I'll stick with the Facts: When I called and asked for Tony Ortega I was told that he's with a customer and that within 20 minutes I'll either get a call back from him or from another MB professional. Sure enough within a few minutes Tony calls back, finds me the "exact" package I've been searching for and at a price that worked for me after my trade in.... I was still a bit worried because the other 3 dealerships in my area also gave me great prices over the phone but when I got there it somehow became $3,000 to $6,000 more! Not with Tony, when he showed me the total price on paper I was surprised! No gimmicks! No "oh, that car just sold but we have".... he actually honored his word and even agreed to give me a bit more for my trade in! (He said he'll agree to that because I was sitting across him with my 4 month old daughter and she was too cute to resist... :-) ) I also want to acknowledge the rest of the team and the welcoming reception people. Top service! A true luxury experience! Thank you!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
DECEPTIVE
byon 09/04/2016
I put my car in for routine 10,000 mile service for my GL 550. I got a phone call from service advisor saying that tire pressure monitor is reading low pressure and he found a nail in my rear passenger tire. He said it would cost $500 and some change to replace it. I suspected something is not right since I had no tire pressure warning when I dropped off my car. Since I usually use Discount Tires, I told him I will take my car to Discount Tires for that. When I picked up my car, the service advisor did not even meet up with me. I asked for service manager who cannot find the nail as he and I inspected the tire together. I drove my car for another 7 days, and tire pressure monitor is still not showing low pressure. Tire pressure for all four tires are good. It seems that the service department tried to scam me for a tire that is over $500. The cost for the services at Mercedes dealership is higher than non-dealership already. Why trying to charge customer for unnecessary services??? In addition, I scheduled an appointment, but had to wait for 30 min before someone came to talk to us. They were helping people who came after me. That's not right. Service advisor was acting like he was doing me a favor. Completely rude! I did not expect this kind of service, or the lack of service, from Mercedes Benz. Unbelievable. I can't comprehend how Mercedes Benz would allow their authorized dealership to treat their customer in such manner. RUDE, DISHONEST, DECEPTIVE, UNPROFESSIONAL!!! I lost my trust in Mercedes Benz of Plano. I will not come back to this dealership since I cannot trust what they tell me anymore. Beware of Mercedes Benz of Plano!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Completely Ignored
byon 09/24/2015
My wife and I dropped in on a Saturday afternoon to inquire about trading in my BMW for a 2016 Mercedes-Benz. The receptionist did her job and greeted us. The sales staff however completely ignored us. They looked right through us as if we didn't exist. My wife felt we were being treated as if we weren't good enough to be there. After 10 minutes we left. Staying with BMW and my BMW dealorship.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Amazing Experience!!
byon 08/26/2015
What an amazing experience at Mercedes-Benz of Plano!! First lets just say that Mr. Steve Gleason was excellent in understanding our needs as this was our very first time buying a Mercedes. Steve was extremely patient and showed us all the different cars and had us test drive few of them to our satisfaction explaining every possible features of the car.. He just went above and beyond to make us comfortable, like family, throughout our new car buying experience!! Steve did everything possible to not only get us the best deal but also helped us get the delivery of the car on my wife's birthday on very short notice.. The best part is that none of the staff at the dealership were like the stereotypical pushy salesman and were helpful, friendly and professional.. I would probably give a 11/10 for such exemplary staff and it was by far the stellar experience in the DFW area - ultimately the reason why we wanted to go back to Mercedes Benz Plano to actually buy the car..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
These guys are great
byon 03/01/2015
I never post anything like this on the internet but had to put this out there. Just purchased my first S-Class MB from MB Plano. These guys were great. We ran into a issue with the first car we were negotiating on that caused that deal not to work out. However, within minutes we had another car picked out and they were so concerned with customer service and making the deal right I got an awesome deal on an even better S-Class. Can not say enough about the whole staff working there. I will be a life long customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 12/19/2014
Fred was great!!! always willing to do whatever it takes to make sure the work is done right
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very pleasant experience
byon 12/15/2014
Our sales person Ash Hussein is very professional, honest, helpful and considerate througout the whole process. A very smooth and pleasant transaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Tony Ortega is Man of his word.
byon 11/15/2014
You don't sell 30+ cars per month and not be great. By the most of them are returning customers. Tony understand his customer and their needs/wants. Straight and Simple.. Loved the new car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service, as usual
byon 09/29/2014
Been taking all my Mercs to MB Plano and Randy W. He has been and continues to be a fantastic service advisor. Always curteous and professional, provides me the best options after assessments. Follows up before and after the appointment, has the necessary details ready and suggests the right options. Rest of the staff are fantastic as well. would definitely keep taking my cars there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great first service visit!
byon 09/29/2014
I just moved to Prosper, Texas from the Houston, Texas area. I have always done my own maintenance and repairs on my E320 CDI but this last repair was above my pay grade. Mercedes Benz of Plano was the closest dealership to Prosper. I made an appointment which was easy and pleasant. My ASM was Damen G. Great guy and was very helpful. He gave me a loaner while they looked at my vehicle. He kept me updated through out the process. Overall a great experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
1st Mercedes
byon 09/11/2014
Our salesman Lawrence was great-very personable and thorough. He took us through the driving and buying process in detail. I love my ML350.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Genuine professional and warm welcome
byon 09/09/2014
The relaxed atmosphere and patience of Rebecca, Kevin, and Heidi were superior in their knowledge; and Rebecca worked with us when we changed our minds and decided we really wanted a new Mercedes. When Kevin took over to help us with new MB we knew she had selected the right person! We are seniors and require patience and it did not seem to both anyone. We were not only excited and happy like a couple of kids, my sister and daughter and I were ecstatic. I will not drive any other vehicle than my beautiful 300 Lunar Blue Beauty and we are now talking about what we want next! Thank you again and again. Warmest regards to everyone in the dealership. Where ever we walked, everyone smiled and were ready to help us. We are glad you are here!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments