Ewing Buick GMC
Customer Reviews of Ewing Buick GMC
Great Service
byon 04/10/2022
Great buying experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
S. Evans
byon 04/09/2024
My sales guy named Tommy Roy was outstanding and knowledgeable, he was the main reason I bought the car. He went above and beyond. Tommy delivered my car on his day off and it was detailed, thanks Tommy for all of your help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recommend Ewing Buick GMC Plano
byon 05/11/2023
Prompt attention by Service Representative and keeping me aware of service progress. Scheduled services for this visit completed by stated time frame. Clean, comfortable lobby with guest wifi and business center for customers to work while waiting. I will continue using Ewing Buick GMC in Plano and highly recommend this location.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ewing Service Department and Jim Bearden
byon 03/31/2023
Jim Bearden in the Service Department is outstanding in providing assistance to this particular customer EVERYTIME. His customer service skills are Elite and he makes it happen. I never feel like a number and always feel like I'm getting a fair shake at servicing my vehicle which is not easy to find these days. I've purchased a lot of new vehicles over the years and dealt with many service departments, but Jim Bearden at the Ewing Service Dept is number one in customer service. They really know how to treat customers right.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service at Ewing Buick
byon 02/05/2023
Excellent service , I waited for my car and used their internet and comfortable customer work space. They had outstanding snacks and their attendant makes excellent cappuccino .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service experience
byon 02/01/2023
I had scheduled service that was a great experience. It was great to see the dealership fully staffed during a snow and ice storm and open for business. Service consultant handled everything professionally and with a smile. I was also provided additional info on recalls and even added new wiper blades to my oil change and tire rotation. The customer lounge was awesome as I was able to grab a coffee and utilize wifi to get work done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 04/10/2022
Great buying experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love it!!
byon 01/19/2021
I was satisfied with the quality of work performed on your vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine Maintenance
byon 01/05/2021
Prompt, courteous and efficient service. The service waiting area is bright and comfortable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GMC AT4
byon 03/06/2019
Best new car experience I have ever had at any dealership. Fast, easy with great customer service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 05/10/2018
Gary Parr was our super salesman. He made buying my new Cascada convya wonderful experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GMC yukon
byon 03/24/2018
Jim Beardon is a great service rep. Did a great job
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
Terrible Service Center
byon 10/20/2017
Went to this service center 2 times. The first time they misdiagnosed my GMC Terrain and they did not give me a full report on issues. The second time I went here they could not tell me why my Terrain starts up and sounds like a diesel truck. The service advisor was not there to greet me and tell me what was done to my car or what the issues are. He left a handwritten, extensive list of parts amounting to $2200. No explanations were provided. I will never use this dealership/service center again. Frankly, the bad customer service starts in GMC Corporate, however, the service centers provide little to no condfidence or relief.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Randy Harp @ Ewing GMC is the best!
byon 05/06/2017
2nd car from Randy at Ewing GMC. Professional and courteous!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
randy harp was my salesmen and did excellant job
byon 04/01/2017
Randy explained how it would be and he full filled my expecyations for my new car. He did all he said he would do. I knew what to expect with no surprises. I would buy from him again amd recomend him to my fsmily and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty work
byon 03/30/2017
As usual Ewing was excellent repairing my Yukon XL. The work was completed quickly and excellently.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great purchase
byon 03/30/2017
From start to finish Ewing Buick GMC was great to work with. Travis was very much on the ball and kept in touch with me since this was a long distance purchase. They also helped me swap cars since I did have a trade and met me halfway. Very much appreciate that.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good experience
byon 03/26/2017
I was happy with everything about my repair appointment. Jim was very pleasant and helpful.
Top Notch Customer Service
byon 02/26/2017
Ewing Buick/GMC went above and beyond to get me the exact Sierra I wanted at a better price than anyone else could (yes, I checked the competition). Friendly and Professional. Their service department is excellent too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great repeat experience!
byon 02/25/2017
In December 2016, we enjoyed a great experience with Brad Cunningham as our terrific salesman. We purchased a 2016 Buick Encore. All parts of the sale went well. Ewing Buick GMC dealership is professional and helpful.We have purchased 3 vehicles from them over the last 20 years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Beware of Buying From This Dealer
byon 03/08/2015
Purchased a 2007 Mercedes S550 with 33,000 miles from this dealer after being told the car had thoroughly been checked out including an engine diagnostic test. Less than 150 miles later after taking it to an authorized Mercedes dealer, who also did an engine diagnostic test, because the engine malfunction light came on was told it needed $5,473 in engine repairs. Do not believe anything you are told by the sales or management staff. Their standard remark is you bought the car "AS IS."
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Tries to sell used cars as new
byon 01/02/2015
As a returning customer, I was surprised to find when shopping for a replacement vehicle, this dealership tried to push a particular vehicle on me. The deal seemed good (but not great), but something didn't seem right. I asked about the mileage on the vehicle, but was repeatedly ignored. After my 4th time with no response on my mileage, they finally provided the information, which revealed the car was Used, not New. It was also 13 months old. Even though it was a Used vehicle, they were pricing it as new. It's a shame that EWING is a dealership willing to scam not only new, but returning customers as well. Did they really think a customer would never notice the mileage?!? On the same day, I had to return my current vehicle to the service department to correct a repair they had not completed properly. I would rather pay more to an ethical dealer. Had they simply been honest upfront, I probably would have purchased the vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments