Customer Reviews of Crest Volvo Cars
GM LIGHTS MY OFFER ON FIRE - DISRESPECTFUL
byon 03/24/2013
My cousin and I test drove two cars. We dealt with Jeremy. He was a nice guy but unfortunately he was being heavily controlled by his management. My cousin made one offer and wrote it on their buyer's offer form. He were ready to pay cash. Usually, if the dealer does not like the offer, professionals would not accept it and give a counter offer or stick with their pricing. Instead, Jeremy came back with his so called "GM" (I think his name was Pedro....or some hispanic or middle-eastern guy), with offer form LIT ON FIRE as a visual to us to say that our offer was unreasonable. What do they expect? To have us sit there and take the disrespect and buy from them? Do they think they are the ONLY ones that could sell us a car? We got up and started to leave. I asked the "GM", "Is that how you treat your customers?" He said, "You made a stupid offer." So? Regardless, you do not treat ANY customers like that, no matter how unreasonable they are. They probably thought we are some nobodys that was just wasting time. I have bought plenty of cars before and so has my cousin. I demand an apology to me and my cousin. They have our information. If we do not get an apology in writing from the GM in writing in 36 hours, I will contact the Van Tuyl Group myself and see to it that we get what we want out of them. If they think I have no pull in the automotive industry nationally and internationally, they need to look me up. (I will continue to write three reviews per day on all available review outlets until my demand is met.)
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Very Unprofessional & Poorly Managed
byon 02/03/2013
Had a similar experience when called & visited this dealership. The managerial staff is very unprofessional and don't appreciate you as a customer. They get confused with their facts and stories and come across as very unorganzied. The customer is not # 1 and they don't care if they lose a customer. They don't have their act together there a team, and unfortunately, the customer has to suffer. Our sales person was actually fine and acted in a professional manner. It is the managment that has a poor attitude and approach to sales. If corporate or Sweden only knew how this dealership operated, they would be disgraced.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Needs some refinement
byon 09/19/2012
Over all they delivered what they said they would. The dealership lacks the refinement you would see at a BMW, Mercedes, Lexus and even Acura dealership. They don't seem to have it all together I received several post sales calls that asking me how my experience was and the next day received the same call from the same manager asking me the same things as if we had never spoke. This happened a couple of times. My thought is if that was the biggest gripe then I was doing pretty good. Summary: I've seen worse, but just to set expectations it is nowhere close to previously mentioned luxury car service, but is better than a Ford or GM dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
It's worse than I thought
byon 09/25/2010
I'm not clear on the relationship between Volvo and the authorized dealerships, however someone in Sweden would be appalled. The professionalism was laughable, one out of twenty phone calls (no exaggeration needed here) was returned. Phone messages left over a course of three days with Finance manager, and the used sales associate who would most definetly be rewarded with the commision for my sale. When I did speak with the sales associate in person or on the phone, it was almost unbearable. Example: "Come out and drive it, you'll love it, and I know you'll love me, you'll wanna take us both home, and I'll be free". Then, when he knew it was a group effort, meaning myself and significant other were buying the car, his efforts to try out his one-liners weren't curbed. Gross. Our deal was pretty straightforward, minus the 5 people who had to give input or approval, most of the time this consisted of the sales associate walking to "the office" and coming back with a completely different version each time. Then his manager/re-enforcer would cruise by the cubical drum up small talk and reinforce why exactly the warranty I clearly did not want, he would "Keep in the numbers just so I could see how much it wouldn't cost, he'd take it out later" Nothing was done correctly, or as promised. "Sure we'll touch up the paint" "Yes, your papers are ready to sign, see you tomorrow" Needless to say we walked out on the appointment after it was clear they couldn't get the most basic elements correct. The reason they are selling cars is only because they are one of two retailers in the metroplex, lucky Park Place, they have no competition in this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
At Crest Volvo Cars, our new car inventory is stocked with a bevy of outstanding new Volvo cars. As a top Volvo dealer near Dallas, we offer a wide selection of new Volvo cars that includes Volvo S60, S90, V60, XC60 and the all-new XC90. With exceptional reliability, incredible power and innovative design, it's easy to see why Volvo cars are some of the most sought-after vehicles on the market. Browse our easy-to-use website to find several helpful tools to aide in your car search, such as our research and reviews page, which comes complete with a host of invaluable information on a variety of our new Volvo cars in Plano. You can also discover what makes our lineup so special by comparing each model to others in its class. We guarantee you won't be disappointed!