Customer Reviews of Audi Plano
Always a Great Experience
byon 03/21/2024
I just bought my 3rd Audi SUV from this dealership. Everyone is were helpful and knowledgeable about any questions that I had. I will definitely continue to come to this dealer for my vehicles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Terrible experience major car issues
byon 04/10/2024
I bought a certified pre owned Audi that’s been in service for 3 of the 4 weeks I’ve owned it. My salesman was in a bad mood the day the picked it up, the car was not made ready, nor gassed, I had to figure all Features out alone. Forward a week. Digital gauge cluster blanked out / steering wheel broke, usb-c port was broken, window tint was scratched up (it wasn’t on the test drive) how this car was an Audi certified pre owned is beyond me. Missing a key and more. Service ordered the wrong parts so now it’s in service for another 2 weeks?? Wow. Guys. If not for Mike in finance being cool this would be a 0 star review.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Always a Great Experience
byon 03/21/2024
I just bought my 3rd Audi SUV from this dealership. Everyone is were helpful and knowledgeable about any questions that I had. I will definitely continue to come to this dealer for my vehicles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience and would definitely buy from again
byon 03/17/2024
Very clean car well taken care of and Mitch went above and beyond what was expected after the sale was completed! Now that’s customer service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service!!!
byon 03/17/2024
The sales staff at Audi Plano are truly amazing. Not only did they give me an awesome deal on a 2024 Audi A4. They have continued to provide impeccable service after the sale. This is my first Audi, after this experience it won't be my last.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 03/11/2024
Austin was super helpful in finding the right car for me. Had a great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional professionalism and above-and-beyond customer service
byon 02/22/2024
I have recently acquired a pre-owned vehicle from Audi Plano, and I was very impressed and pleasantly surprised by not only a very modern and cozy interior design of the dealership and overall atmosphere of professionalism and customer service from every person I’ve encountered there, but especially by my experienced advisor and brand specialist Sonja Denholm. I have experience in car sales at several dealerships, visited countless dealerships as a car buyer or customer, and worked in many high-level corporate office environments for many years, but I was still blown away by Sonja’s personable and yet very professional demeanor, follow-up skills and willingness to go above and beyond. It was a very cold and seemingly never-ending long winter day, but she was willing to spend long time outside, helping me check my car’s many features, willing to go even on a second test drive, and willing to engage any source necessary or to seek help to address many questions and concerns that I had. One of them was a second pair of keys that the car was missing. Sonja offered to try to contact my car’s previous owner to see if they still had it, and the very next day, I’ve got that second pair, to my complete awe! She didn’t have to do it, I’ve already bought the car, but she went above and beyond to follow-up. Thank you so much, Sonja! I hope that other people reading this will be asking for you when shopping for cars at Audi Plano - they will definitely not regret it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional service
byon 02/21/2024
As always Audi Plano delivers on the standards that they sell. While I don’t live close to this dealership, I’ll drive up 30 min to go here due to the quality of the service and personnel.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Car Shopping Experience
byon 02/10/2024
We appreciated how Kris took his time with us on Saturday and making our car shopping experience really excellent. There was no pressure the entire team and we were treated very well. We would highly recommend Audi Plano to others. See Kris!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best dealership with an amazing sales associate
byon 02/09/2024
Omar was very helpful, kind, and super knowledgeable about the cars I was looking at. He helped me pick out my new car and gave me the run down on its features. 10/10 would recommend! Great dealership and amazing employees!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Audi Plano
byon 02/08/2024
Austin Mane at Audi Plano is an exceptional individual from the moment I walked into the dealership, Austin Mane professionalism and knowledge were amazing . He took the time to understand my needs and preferences, and then guided me through the process with patience and expertise. Austin Mane attention to detail and commitment to customer satisfaction were truly an VIP experience very impressive. trustworthy car sales professional. Thank you, Austin Mane, for making my car buying experience exceptional. Sonya Beasley!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great, Efficient Service
byon 02/07/2024
When I went in to purchase an RS5, the team members at Audi Plano did everything they could to make car buying an easy and simple experience. They were very helpful and were ready to attend to any concerns I had in the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
Financial department
byon 01/15/2024
I canceled the extended warranty purchased on Jan.3rd cancel notice on the 5th and I have not got confirmation that it was canceled. Hand delivered notice and have sent 5 e-mails what to do next? They also did use the per-approval I ask them to use.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Q3
byon 01/04/2024
Great experience! Very easy process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Service and Gratitude for Kristopher Sipes at Audi Plano
byon 01/04/2024
It was a pleasure shopping for my Audi A6 at Audi Plano. Kris was my sales representative and he went above and beyond to ensure a seamless and enjoyable experience. He acknowledged my preferences and needs, answered all my questions; overall his professionalism and friendliness exceeded my expectations. I would highly recommend Audi Plano for all the Audi enthusiasts out there. I personally look forward to continuing my relationship with Audi Plano in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchased my LX 570 from Audi Plano
byon 12/19/2023
I want to acknowledge Mitch from Audi Plano for making a purching. A very pleasurable experience. once we completed our purchase, we found out that our DVD entertainment was not functioning as advertised. We reached out to mitch who worked with lexus of park place to get the system replaced completely three thousand dollars and they paid for it and took care of us. We would highly recommend purchasing your next vehicle at audi plano and working with Mitch, especially.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Taking Advantage of a Loyal Customer
byon 12/15/2023
I am writing to formally submit a complaint against Audi Plano, regarding an unsatisfactory experience we had with their services. Our primary concern is the handling of our vehicle, Audi A3 2016, which was brought into the shop on October 4, 2023. Additionally, it is crucial to state that the bill for the services rendered amounted to over $7,200, which we find to be disproportionate given the issues we encountered during and after the service. To provide a comprehensive overview of our grievances, the first issue revolves around the diagnosis and subsequent repair of the oil leak. We were charged a total of $2,000 for the replacement of the oil pan gasket. While we acknowledge that the gasket replacement was indeed carried out, we are deeply concerned that the charges were excessively high. Furthermore, our dissatisfaction stems from the unnecessary replacement of the oil pan itself, which contributed significantly to the inflated total cost. Adding to our dismay, the service team recommended and executed maintenance on the timing system without clearly communicating the non-urgent nature of these procedures. They replaced various components such as idle rollers, belts, and chains, without informing us that it was a mileage-based maintenance recommendation rather than a critical repair related to the oil leak. This lack of transparency is a clear violation of fair business practices. Subsequent to the timing system maintenance, we were informed of a check engine light indicating a camshaft and/or camshaft actuator issue. The explanation provided by Audi Plano was that the lack of oil pressure due to the oil leak had caused these problems. However, this reasoning appears illogical, as any issue resulting from oil starvation should have been present before the initial repair and the resolution of the oil leak. In an attempt to address the issues, Audi Plano offered to forgo charging for labor on subsequent repairs related to the check engine light. While we appreciate their effort, we firmly assert that the reduction in the final price should also consider the operation they caused and the ensuing inconvenience we experienced. Additionally, at the beginning of the repair, we were informed that we were eligible for a 15% Costco discount. However, as the total charges escalated to an exorbitant amount of $6,000, we were suddenly informed of a cap on the discount. This sudden change in information is not only misleading but also a direct violation of Audi's core principles of customer service integrity. We would like to emphasize that we have attempted to reach a compromise on multiple occasions. We notified Audi Plano upfront that we were planning to submit a complaint to the Better Business Bureau, hoping to find a resolution that would be fair to both parties. Regrettably, our attempts at compromise were unsuccessful, leading us to submit this formal complaint. We strongly believe that the root cause of the check engine light is linked to a faulty timing job conducted by Audi Plano. Given the circumstances, we are demanding full coverage of all expenses incurred and a comprehensive and proper repair of any issues arising from the mechanic's work. Additionally, we expect a direct apology from the manager for the lack of communication and the undue stress this has caused us. Furthermore, we propose negotiating the final price down to $5,000 with all repairs needed to get the car fully functional. We appreciate your prompt attention to this matter and trust that the Better Business Bureau will conduct a thorough investigation into our complaint. We look forward to a swift resolution that ensures fair treatment and rectification of the issues we have outlined.
- Recommend this dealer? No
Great Experience
byon 12/14/2023
Purchased Q5 from Audi Plano (Autonation) couple of weeks ago. Tracy Crawford is thorough and knowledgeable. He took time to explain all the functionalities. We were looking for specific exterior and interior color. He managed to find our Q5 and have it delivered from another city. When it comes to the purching, there was no drama or anything. Finance manager is also helpful. Overall it was a great experience. If you are looking to buy Audi, goto Plano location and inpatcular go see Tracy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best!
byon 12/09/2023
Can’t beat the service this guys provide! I continue to buy Audi, due to the service I receive. Michael Bush and David Adame are the best in business. 10+ years and will not go anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Professional team, respectful of my time and stated desires
byon 12/01/2023
Tracy Crawford, Gerrell, McKenzie and GM Neil Thompson were a great team to work with. They were informative, listened to my needs and worked within my budget and the time I had allotted to get this purchase done. It really was fast, seamless and pleasant experience. 5 Stars!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Plano Audi
byon 11/30/2023
All requested repairs were done in a timely manner. Additional services were appropriately suggested. Service representative and mechanic provided excellent communication.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 11/29/2023
Quick and professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments