Service Monument Chevrolet Car Dealership Pasadena Texas | Edmunds
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Monument Chevrolet Service Reviews

  • 3940 Pasadena Fwy
  • Pasadena, TX 77503 (map)
  • Chat with Dealer

Service Reviews

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Service Rating Great service By Dannyl218 on 04/15/17 12:12:01 PM PDT
Recommend this dealer? Yes

They kept me informed the entire time. Vehicle was ready as promised. They are also open until midnight. Parts and service.
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Service Rating Truck Repair By KennethS4 on 04/06/17 06:54:48 AM PDT
Recommend this dealer? Yes

Service writer kept me informed during the day with everything they found. Vehicle was ready when promised. They found filters that needed changing and recommended they be changed.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Monument Chevrolet is the model of Professionalism! By LSopchak on 10/29/14 09:33:02 AM PDT
Recommend this dealer? Yes

My person of contact is always Keith Clowers, whose professionalism is top of the line! Monument provides customer care and service just as it should be! Thanks!
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Dealer Response

Hi and thank for the positive feedback. We're very happy to hear that you were pleased with the professionalism of Keith, and he is a valuable member of our team, indeed. We are driven to offer great customer care and we strive to provide the best service expe... Read more

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Service Rating had to pitch a fit to get service By carmenmvasquez on 08/02/14 07:17:48 PM PDT
Recommend this dealer? No

I purchased a new 2015 LTZ Tahoe, once I got it home, there were some issues with the vehicle. I contacted my sales guy, and let him know that I was bringing the car in along with some final paperwork, and that the car needed to be repaired and the oil changed at that time. Once I arrived I was told...
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Dealer Response

I would like to extend my deepest apology for your experience at our service department. It's important to us that we satisfy every customer and you actually really help us by bringing these inconsistencies to our attention. I am concerned about your visit and... Read more

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Service Rating Great Service from Monument Chevrolet and all the staff. By Djasonjr on 04/15/14 02:02:56 PM PDT
Recommend this dealer? Yes

I couldn't be happier with the service I receivied. From the Service Advisor to the Service Manager and his assistant. All very professional answering all the questions I had. I had a HORRIBLE experience with a previous dealership. I picked up my car and trailered it straight to Monument Chevrolet. ...
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Dealer Response

Thank you for writing about your visit with us. I am happy to hear that our staff was able to provide you with the professional, knowledgeable and outstanding customer service we strive to deliver to each of our guests. We would love to assist you again on you... Read more

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