Dealership is deserving of its name! It is 5 stars all the way!!Written by amyoo on 07/12/11 05:20:40 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
This was by far the best car buying experience! I have purchased 5 new vehicles in my adulthood and this was the easiest, most hassle free experience I've ever had! Jay Odom was my Sales Rep and he was a pure pleasure to work with throughout the whole process! I requested a quote on-line. He sent me several quotes and left me a voice message within an hour. I called him back to discuss because I was encouraged by his quotes. I went for a test drive and he had the car waiting for me. He was friendly and helpful, not ever pushy ... ever! I left that day and told him I'd get back to him in two days. He respected my time-line, but did touch base with me on that second day. I asked him to give me his best deal on the car I test drove and he sent me a quote that was spot on with Edmunds TMV, so I took it! There was no haggling or need to talk to his Sales Manager. I went to the dealership with my trade-in and they gave me a great trade-in price. Jay clearly laid out all the figures for me. There was no confusion at any point of what I was paying. I accomplished the entire process of having my car appraised and purchase of the my new one in less than 2 hours. I worked with Bob Little for signing the final paperwork and he was also great! Everyone there was friendly. You could tell that they enjoyed working with each other and at that Dealership. This is so unlike any other Dealership that I've ever been to! It was truly a fantastic experience and I've been talking about it with my family, friends, and co-workers ever since. I also test drove a Toyota Venza. This car is also very nice. I won't name the Dealership, but it was the typical experience I was accustomed to. I couldn't wait to leave the place and had no desire to go back. I never had that feeling once at Five Star Ford. I will most definitely continue to give them my business! I encourage anyone in the market for a car to definitely check them out ... they are that great!!