Customer Reviews of Gene Messer Hyundai
Hyundai Kona
byon 04/04/2024
Excellent experience buying my new car at this dealership. Dean Miller very knowledgeable and professional and really took his time showing me everything this car has to offer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Gene Messer service
byon 04/12/2024
New facilities make the wait much more bearable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hyundai Kona
byon 04/04/2024
Excellent experience buying my new car at this dealership. Dean Miller very knowledgeable and professional and really took his time showing me everything this car has to offer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 04/03/2024
Appointment was on time. Service done and car was washed and vacuumed. Nice touch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 03/28/2024
They went above and beyond for me and the guy even helped pay for my oil change
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best place for service
byon 03/25/2024
Always friendly service reps Jasmin and Victoria are amazing, great dealership, nice inventory.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on 2020 Santa Fe
byon 03/13/2024
Been with Gene Messer Hyundai 16 years, through 5 vehicles, they’ve been a good company to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Maintenance
byon 02/28/2024
Staff very courteous. Comfortable waiting area with fresh coffee or water available.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I loved the service!
byon 02/26/2024
Everyone was so kind and I got in and out pretty quickly! Dustin and Matthew were a huge help!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 02/25/2024
Matthew, the service advisor was so kind and helpful he called me and let me know what was going on with my car and I will be taking my car back to there for further service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Buying Experience
byon 02/16/2024
The entire staff was extremely welcoming and helpful. I left with an acceptable price and no regrets!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hyundai Santa Fe Service Lubbock Tx
byon 01/27/2024
I took the vehicle in due to a check engine light and left it so they could check it out. The problem was somewhat difficult to pinpoint and they even had to call Hyundai engineers!! However, they persisted and got it figured out!! We are currently waiting on a part that had to be ordered - they did say it was safe to drive until we get the part!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very very RUDE
byon 01/14/2024
I virtually never give reviews but I had to this time. Firstly, they are highly unorganized!!! Secondly, Victoria was extremely rude and had a horrible attitude. I understand they were busy but I it's no excuse to treat people like that. However, everyone else was nice. Please note, this was the service department. When I dealt with the sales department I had a wonderful experience but I will not be back to this location to get my vehicle serviced.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Poor communication/ customer service
byon 12/14/2023
The dealer took a month to replace my fuel tank. They had my car from Nov 9th til Dec 12th. The communication from the dealership was almost nonexistent. I had to call, or text to get any information. The service tech that I was working with left, and failed to order the parts to fix my car. No one bothered to follow up, or contact me when he left. I called, and the young lady who took over my repair ticket wasn’t even aware that the parts were never ordered. Service manager is new to the dealership, but my experience there is so bad that I’m considering selling the car just so I won’t have to deal with them in the future.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Truck owner
byon 11/30/2023
Very friendly and nice service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/07/2023
They lied about the service performed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
New car
byon 10/24/2023
Ivan and Glen were absolutely so helpful! They helped me get the best deal possible and took me step by step through buying my first car! I had such a great experience with them!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dean Miller salesman Gene Messer Hyundai Lubbock TX
byon 09/27/2023
Dean was very knowledgeable and thorough and so courteous during our visit while purchasing the 2023 Hyundai Venue last week: he was absolutely the best salesman I have ever encountered there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A/C issue
byon 09/21/2023
My A/C took forever to get cool. I was informed that it was over charged, so they did an evac and recharge. My A/C vents have ice cycles hanging from them now.😁
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Santa Fe 2003
byon 09/16/2023
Our vehicle was having a lot of issues, but most of all the stutter of the motor. We have had this vehicle for a long time and has been a good one for sure. Our engine light was on and it needed attention. Thank you for the great work and inspection details taken. We would like to command our service person for repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Construction is a huge mess. Very difficult
byon 09/03/2023
No place to park. Took two hours to get an oil change. Then brought out one wrong car to us, and two wrong sets of keys. Not organized.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Did not fill up washer fluid
byon 08/29/2023
The customer service reps are always very nice. However, the technicians did not fill up the washer fluid. This is obviously a small thing, but if you stated that all fluids and things are correct but did not check that it makes me question what other corners were cut during my service. When you get service performed at the dealership you expect excellent care for your vehicle. This was not what was provided.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
You can expect to always be treated in a neighborly fashion. This is true regardless of whether you're here to test drive a new Hyundai or used car, get an estimate on your car, secure auto financing, or figure out exactly what auto part you need.
If only a new Santa Fe, Elantra, Tucson, Accent or Sonata will do, then we have you covered. Peruse our selection of affordable Hyundai models at your leisure; when something pops out at you, we'll set you up for a little joyride (i.e. test drive). Singing along to the radio is optional. Come see why people want to make the drive from Amarillo and Odessa to buy from us.
Sometimes a new car isn't what you're looking for, and you're in luck, because in addition to our wide selection of new Hyundai vehicles, we've got a great collection of used cars. We have a wide range of options that are sure to satisfy you as well as your checking account.
1 Comments