Alderson Lexus Car Dealership Lubbock Texas | Edmunds
Print | Edit this listing

Alderson Lexus Sales Reviews

Sales Rating:

Another great experience at Alderson Lexus!

Written by TexanPacker on 04/17/13 11:44:54 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I bought my first GS at Alderson's in 2007 and had a very positive experience, so when I was ready for a new one I went back. After an initial e-mail drew a very prompt response, I went in and spoke with Jason B. Jason did a great job pointing out the new features in the 2013 GS. He listened to my thoughts and needs and, unlike some car salesmen, did not try to make an immediate sale. We were looking for an AWD, which are rare in this area. I e-mailed three other Lexus dealerships and none had the AWD GS in Satin Cashmere. Finally, I located the car I wanted in a nearby state. After dozens of e-mails, Jason ended up giving us the best deal, finalizing everything as he was at the airport about to leave for vacation. Alderson Sales Manager Tracy P. then went about finding our specific car. Thinking we would end up having to order it, Tracy located our car (at the same dealership in the nearby state, I presume). Within just a few days, it was here. Sharla S., the same financial services manager we worked with in 2007, again did a great job explaining all of our options, which included making the most of a Lexus $$ incentive. While Alderson's gave us the best deal, something Jason said in an e-mail tipped the scales to their side even more: “I know we have been back and forth a lot but I want you to know that regardless of the decision you make, I appreciate your efforts to do business with us and that our service department will continue to give you the service you deserve as a Lexus owner.” That, to me, spoke volumes! I whole-heartedly recommend Alderson's and Jason B. for your next car purchase!

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

Post a Comment or Update This Review
Post a Comment or Update This Review