Service AutoNation Ford Katy Car Dealership Katy Texas | Edmunds
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AutoNation Ford Katy Service Reviews

Service Reviews

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Service Rating Run from this dealership! Really Bad Customer Serivce! By TrueTexan on 11/29/16 08:05:57 PM PST
Recommend this dealer? No

Service department is really, really bad. 11-27-2016, I was told it would be $321.00 for them to tell me what was wrong with my truck motor. That was before the service writer even looked at the truck or heard what was happening to the truck's motor. Took my Excursion over to Mac Haik Ford an...
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Service Rating Horrible Service Experience By keithcathyhill on 10/25/16 06:32:23 AM PDT
Recommend this dealer? No

I had my mustang towed to this location because of a blown tire. They seemed very nice over the phone and said they could replace the tire and do the needed oil change. When we arrived to pick it up, it was $100 more than expected, the car was NOT clean. The floor mats were upside down (I guess t...
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Dealer Response

Thank you for bringing this matter to our attention. Please call our General Manager directly at (281) 305-8949 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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Service Rating Get all service prices in writing before you turn your keys over! By Mocitytexan14 on 08/20/16 03:11:54 PM PDT
Recommend this dealer? No

Typical car dealership. Took my Ford explorer in for 30,000 mile service. was told it would cost one price. when I went to pick it up they said they misquoted the price and would be $35 more for the service and oh by the way there is an additional $40 shop fee, I want go back there unless 100% warra...
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Dealer Response

We appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from ... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating NEVER USE AUTONATION KATY FORD FOR ANYTHING By brdsmk on 05/27/15 10:05:24 AM PDT
Recommend this dealer? No

After buying 7 cars over the years from AutoNation Ford Katy and being a Loyal customer. I finally needed them to uphold a warranty issue with my 2015 F-250(15K mi). After reading numerous negative reviews on this dealers service dept and friends/family warning me, I still proceeded to have it towed...
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Service Rating awful customer service By VickiJames on 01/22/15 07:04:54 AM PST
Recommend this dealer? No

I won't ever take my car or truck there again. The service rep did not call to tell me when it was ready. It wasn't washed or cleaned inside like champion ford use to do. My hood was left open. My car had 2 new scratches. It was two days before I could find out it was ready. We phoned the rep - Mike...
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