Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Katy
Joe Espinoza was great
byon 03/02/2024
I recently had an outstanding experience with buying a truck from Joe Espinoza. He was able to create a great offer without hassle and was very helpful in answering my questions and making sure I got into the right vehicle for my needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Joe Espinoza was great
byon 03/02/2024
I recently had an outstanding experience with buying a truck from Joe Espinoza. He was able to create a great offer without hassle and was very helpful in answering my questions and making sure I got into the right vehicle for my needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 Ram
byon 02/15/2024
Great service and Finance people. No hassles and will give you the best price they can do. Look for Darian and Dain! Will definitely recommend to family and friends
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Website help my company purchase vehicle.
byon 02/14/2024
Found vehicle on website, called dealer and had them hold it. Drove over and purchased vehicle same day. Easy easy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Buy Ever
byon 01/11/2024
I have been purchasing cars for the last 55 years. It has always been an agonizing experience. This time was totally different. The experience, because of Ted and Caleb, was very Pleasant. No B.S. just honest answers to questions no high pressure at all. Go to Katy ask for Ted. A great person and honest salesman. A rarity in today's world.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Id
byon 12/09/2023
Professional service at every level.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Had my
byon 12/02/2023
Had my truck in for screen notification for transmission couldn't duplicate it but not from trying and was not charged and was told that if it occurs after warranty ends would still be covered which was great news to me Love my Ram
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AC Evap and Heater Core replacement on 2008 JKU
byon 11/30/2023
Excellent, Technician diagnosed leak in Evaporator. Since dash had to be taken apart, I decided to also get the heater core replaced. Took a couple weeks to do the job. I road tested care after the work, the dash reassembly seems to be solid. I road tested the AC system and affected dash components with a 3-hour road trip. So far, so good, everything seems to work and no major rattles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2019 GMC Serria SLT
byon 11/29/2023
Traveled from albuquerque NM to buy the truck, wated 2 hrs at airport had to keep calling for a ride. time was the essance, so only had few hrs to make the deal, as i was driving back to NM, i notest front tire keept getting low,tire had a plug that was taring, also i checked for tire change tools and nothing was thair, also no manuel or origenel mats, MGR would not step up and compensate all thoe i have tried,all he did wase come up with maney excuses. Very upsetting for the price i payed.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Cyndy Flory
byon 11/20/2023
I bought my Journey new for Autonation and I have have excellent service every time o took it back for oil changes and maintenance. At 16,000 miles someone tried to run a red light through my car. I insisted on taking it to Auto Nation. It ended needing $16,000 of repairs. I was afraid my journey would never be quite right again. The body shop had to fight insurance to get everything repaired the way it needed to be and they promised me it would be like a brand new car when they were done. When I picked up my journey, it was perfect. Everything Dodge has done has been incredible.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 11/17/2023
Easy to schedule service and my car was ready as promised. They even vacuumed and washed it!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
horrible
byon 11/02/2023
Dropped off my car 3 days ago. No one will respond or answer. The phone tried calling over two hours in a row
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Overall a good dealership to work with.
byon 11/02/2023
My sales assoc Adam was great. He kept going to bat for me to get the deal that I wanted mostly over the phone before I ever went to the dealership. I would have preferred that the process took less time to drive out since I showed up with a cashiers check, the finance dept offering extended warranties added time to the process. Also, there was some miscommunication during the phone process about trying to add back some items that were already negotiated out of the deal by another person that I had not been dealing with. Overall, though, I am happy with the way it turned out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Parts from Manufacturer
byon 11/01/2023
I had to wait over a month for the parts to arrive from the manufacturer. I wish someone from the service to give a follow up call to manufacturer instead of having me, as a deaf person to call them to get them push.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very satisfied
byon 10/20/2023
Edmunds provided good service in overall. Followed up with me when there was a slight delay as predicted.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Repair Review
byon 10/16/2023
Although my repair took 2 weeks to complete, Korey was upfront and spot on with timing. From diagnostics, ordering parts and completed repairs, he kept in contact and was accurate with timing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service from AutoNation Katy
byon 10/16/2023
The service advisor Firas Alsamaree did a great job of listening to my needs and ensuring that I received the exact service that I needed. I would highly recommend both AutoNation Katy and Firas to any prospective customer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 10/14/2023
Raymond actually took care of me when I went to get my oil change and he was so friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service
byon 10/09/2023
Derrick Foreman, Great guy! Super friendly and informative.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Autonation Katy, TX-GREAT Service
byon 10/08/2023
I’ve been taking my Dodge RAM 2500 Diesel Truck here for all preventative maintenance & any recalls. The Service Advisors are GREAT and again this past experience with Jennifer. She kept me informed and my truck was ready before it was promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change & tires rotation
byon 10/06/2023
Excellent service and attention to honor a Mopar contract I have for oil change and tires rotation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Broke down a short distance from AutoNation after their repair
byon 10/06/2023
Same repair performed by AutoNation two years and one month ago. They refused a warranty repair saying we are one month too late, so more than $1,000 to fix it again. We left the Service Center and broke down a short distance away. Of course we called them and we have to pay for a tow truck to take back to them. Their labor hours are also high for repairs.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments