Customer Reviews of Sterling Mccall Buick GMC
Antwon Dubose, Salesman
byon 03/26/2024
Great Salesman Antwon Dubose, made sure all our concerns were taken care of.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Antwon Dubose, Salesman
byon 03/26/2024
Great Salesman Antwon Dubose, made sure all our concerns were taken care of.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A service department that goes the extra mile!
byon 02/09/2024
My Yukon XL had a leak into the cabin from a frozen / ruptured washer fluid line. The Sterling McCall Buick GMC went the extra mile to insure I was covered under warranty. They saved me a ton of money. I really appreciate my service advisor Esteban and the service management.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
maintenance
byon 01/21/2024
was able to get in and out for a oil change, tire rotation and carwash in about hour and a halve.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 01/12/2024
Scheduled an oil change service in advance as a wait on vehicle customer. Note, the point of scheduling in advabce is for the wait to be shorter. The day of service I waited for over two hours and noone updated me on my vehicle as I waited in the lobby. Had to go look for the representative to ask what was taking so long. Turns out they were backed up on the car wash. Ended up returning my truck dirty after a long wait. If I hadn't gone up to ask, I would have probably waited another hour just for the car wash they offer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Forced over priced dealer add on’s
byon 01/05/2024
Sales people were ok to deal with except for shoving dealer addendum’s (dealer add on’s) down your throat. They wouldn’t sale the vehicle without thousands of dollars in add on’s. Not everyone wants 4 grand in useless add on’s. If you find a similar vehicle else where, start there and save money.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GMC Sierra at4x worst service in my entire life
byon 01/04/2024
First oil change in my new truck. Asked them to look at some issues while they were at it. Mainly a noise coming from the left from over bumps. I was told the leveling kit I installed was causing the problem, but they couldn’t tell me how or why. They actually couldn’t tell me anything about it. Because they refused to even look at the problem. I was standing right by the mechanic telling the service advisor that when he took the tire off and saw leveling kit he didn’t going any farther. I never once asked for it to be covered under warranty, never said I wouldn’t pay for the diagnostic. Told them I would pay for the repairs. They still refused to look at my $85k truck that has problems before the first oil change. I might add when I arrived to pick up my truck. There was no one outside, to greet me or inside for that matter. No one at the parts desk. Literally no one asked me if I needed help for a solid 20 mins. Finally I decided to set my alarm off on my truck from my phone. Still no one even seemed concerned. I finally had to walk to the back of the lot and grab an employee. This is hands down the worst service shop I have been too in my entire life. Stay far away from this place.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
2023 used Dodge purchase
byon 12/13/2023
Traded in a truck for a used 2023 dodge. Informed dealer that there was another dodge same year that I was looking at at another dealership. Informed them that I didn’t want an extended warranty since there was one that was cheaper and also that factory warranty on vehicle was still good for another 10k miles and 3 years and that I work offshore and truck would sit for 9 months out of the year. Found out after purchase that they charged me over 10k in extended warranties and never asked if I would like to add it even after telling them I didn’t want extended warranty. I understand car market it slow and dealer makes the most of there money on extended warranties now but just be honest and not try to sneak warranties in. Just bad customer service and trust is lost.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Jonathan Marin
byon 12/13/2023
I’ve been visiting this location for a year now, & every time Mr. Marin is professional, courteous, & authentic. He answers my questions & works with me authentically & genuinely. I come to this location due to the customer service treatment if Johnathan.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sterling McCall Buick GMC Great service
byon 12/04/2023
I have been bringing my truck, to Sterling McCall Buick GMC, every since I purchased it, for service. The service is always excellent 👌. My truck still runs like it new. My service representative was a very professional person, and answer all of my questions.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change was good
byon 10/31/2023
Came in didn’t wait to long. Didn’t have an appointment. Worked out good
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Scheduled Service
byon 10/27/2023
My service advisor provided a detailed and smooth process to service my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/19/2023
Very professional and great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Top Notch
byon 10/01/2023
After canceling a purchase at another dealer because of hidden charges, we went to Sterling McCall and were treated right. The price quoted was the final price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Used Car Salesman Trevor
byon 09/28/2023
I enjoyed the experience With Trevor. He is young and new But did an Exceptional job at selling me a Truck.I also enjoyed interacting with the Used Car Sales Manager Ben.VERY knowledgeable about his Inventory.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr.
byon 09/15/2023
Quick, efficient and very pleasant experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr
byon 09/11/2023
Kensy and Chris took good care of Me. On the other hand Peter your finance manager needs some Customer Service training. He doesn’t know how to deal with clients that have questions. He starts raising his voice and doesn’t know how to explain the process to your customers. The only reason I would go back and let friends and family know is because of the service I received from Kensy and Chris. I will let them know to stay away fro Peter. To ask for someone else in the finance department.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sterling McCall GMV Visit
byon 09/09/2023
Professional and efficient. We always depend on Aaron and his team to ensure our Suburban runs flawlessly for the whole family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service at Sterling McCall is excellent
byon 08/31/2023
Everyone at Sterling McCall provides a positive experience. Basil is my Service Representative, and is always professional, courteous, and knowledgeable about my car. He greets me with a smile, and keeps me informed about the status of my car. I trust Basil and Sterling McCall with my car!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Oil change
byon 08/09/2023
The employee was very rude. I had an appointment at 8:am he told me it would takean hour and a half I said oh wow! It’s taken less with out an appointment cause I always bring it here anyway he kept arguing with me and I just didn’t like that!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great service!!
byon 08/05/2023
Needed to get my breaks done and an oil change. I tried to make an appointment but I must have scheduled it at a different GMC location. The staff was very friendly and didn’t mind that I didn’t have an appointment with them. They got me in and were fast with the repairs. The price for the repairs were affordable. I live on the opposite side of town but will continue to drive there for the service!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car Service 6/30/2023
byon 07/01/2023
Everything was great and the ac is fine.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sterling McCall Buick GMC invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Buick GMC cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Buick GMC dealers.
ESPAÑOL
Sterling McCall Buick GMC le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros Buick GMC y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Buick GMC en el área Houston.
1 Comments