Service Russell & Smith Honda Car Dealership Houston Texas | Edmunds
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Russell & Smith Honda Service Reviews

  • 2900 S Loop W
  • Houston, TX 77054 (map)
  • (877) 886-9324
  • Chat with Dealer

Service Reviews

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Service Rating Stephen Gonzalez, Service Advisor By bmella321 on 01/11/17 07:48:40 AM PST
Recommend this dealer? Yes

Consistent competent, courteous, and professional service. He is definitely an asset to your business.
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Dealer Response

Thank you for your kind words about Stephen! We are lucky to have him on the team, and we're thrilled that you enjoyed working with him because of his great service. It was a pleasure working with you and we hope to see you again for all your future car needs!

All Comments (1)
Service Rating Horrible Experience By misswalker on 11/10/16 08:31:40 AM PST
Recommend this dealer? No

I'm so upset. I have been trying to get my car fixed for over 2 weeks now. I took my car to their service department, told them exactly what the issue was. They were supposed to order the parts and I was going to drop my vehicle back off to them once the parts arrived. I then received a call letting...
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Service Rating Russell & Smith Honda are [non-permissible content removed]! By kiara27 on 10/31/16 03:41:36 PM PDT
Recommend this dealer? No

I recently went to Russell & Smith Honda Dealership Monday to make a police report because my airbags, hood cap on my rim and a piece on my shift gear was stolen out of my vehicle last Monday. My vehicle was vandalized six months ago someone in my apartment complex keyed my vehicle, dented my bumper...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating No warranty By JorgeArzate on 11/08/13 02:42:15 PM PST
Recommend this dealer? No

I bought a 2014 Accord and I found an small dent in a plastic piece (behind front passenger seat), I call my seller and he says "Scratches on the interior are not considered manufacturer defect" and he sent me to call a company to fix it. Really??? a $31,000 car and they can't fix a small defective,...
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Comments (1)
Service Rating Go ANYWHERE ELSE BUT Russel and Smith By macg4genius on 06/15/10 12:00:00 AM PDT
Recommend this dealer? No

I had transmission replaced at dealership. They did horrible job. All the years I had this Honda I was not loosing engine oil. After replacing transmission, less than 200 miles of driving, I had lost 2 quart and leaking from main seal. They had damaged the seal. Same story with Radiator, must have...
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