Mac Haik Ford Houston
Customer Reviews of Mac Haik Ford Houston
Horrible Experience after Harvey
byon 09/17/2017
Abraham Godinez, stay away from this salesman who doesn't care for anything but making a buck from you. As many others in our community both our cars were totaled along with our house and possessions. Along with dealing with everything else we've been researching car options while our insurance claims are processed. Finally after a long day dealing with our home we decide to visit Mac Haik to see four vehicles I had picked out from their online inventory of new cars. I had been researching all week long. I came in with my wife and children since I wanted this to be a positive experience for all. We were greeted at the door by this salesman, Abraham Godinez. He directed us to his working area where we sat down. I was very sincere by starting the conversation saying we were still waiting for our claim checks and will not be closing a deal right then and there. I also specified that I was expecting the funds this weekend. When I showed him the screen grabs with both explorers he stopped me to asked again how many cars I wanted to see. When he heard four, two explorers and two expeditions, his response was that I needed to narrow my list down because he was too busy. I couldn't believe what I was hearing. To be honest, I lost it. On top of that the floor was empty, it really wasn't busy at all. I took my family and left, put them in the car and then decided to come back to simply ask this gentleman's name. When I did he tried to defuse the situation by saying he now was willing to show me the cars. Offer I didn't care to accept. When I asked his name he simply said Abraham and when I asked his last name he asked me if I was a cop. At that point I turned and left. This was my first visit to a dealer after Harvey and I hope this is not the type of treatment I will encounter on what clearly appears to be a sellers market in Houston because of the flooding. In hindsight my error may have been to tell him I wasn't ready for a deal right there and then. However I'm glad the true colors came out at this point of the process rather than after more time was wasted. I admit that lately with everything going on and having to deal with FEMA, Insurance companies, etc my fuse may be a bit short. However after I do all the leg work and come to show my family the possibilities of our new family car I do expect better treatment. Maybe those that say I should go to Dallas and buy my car there are right. I would stay away from this guy, he showed he only cares to make a buck.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Mr.
byon 06/07/2017
We purchased a 2017 Ford Explorer. We are very happy with this choice. Our expense with Mac Haik was awesome. This is our second vehicle here. Our sales person was great, Mr Atassi. I would recommend mac Haik and Mr Atassi to any one that is looking to buy a vehicle. Thank you for your service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Overall - Great experience!
byon 05/28/2017
Trey did a great job and went beyond what a "normal salesperson" does. Carlos in Financing did a great job of explaining everything and helped us realize the best financing option that worked for us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Friendly Staff
byon 05/27/2017
The whole process went very well during the purchase. Everyone was very friendly and polite. As far as the service department goes time will tell. The only problem I had was after the purchase was made I needed to bring the truck back to the dealership to install some additional equipment I had purchased. It seems that different departments sell different things and none of them communicate with each other. Translation, I will have to drive back to the dealership again and leave my truck for another day while the other department can do what they need to because no one talks to each other. I would still recommend this Mac Haik Ford highly as I said. I was able to purchase the truck at a price I was good with and let's face it that's the important part.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service , helpful salesman
byon 05/26/2017
We purchased an F150 as a work truck. Ronny was very helpful. We did not want a truck with ANY bells and whistles --- just a simple truck and he helped us find the perfect truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast easy truck purchase
byon 07/24/2016
I had the best truck buying experience with Mac Haik Ford in Houston. Our sales guy worked with us over the phone because we lived 2 hours away. He helped us negotiate price and trade in value. When we got there a week later everything was worked out and all we had to do was sign the papers. I think it was a fair deal for both parties. I will defiantly be buying from there again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience with Ravi S
byon 07/08/2016
I recently purchased an F-150 Lariat from Mac Haik Ford. I was extremely pleased with the service I received from Ravi. He was very easy to work with, answered all of my questions, and was extremely knowledgeable & professional. There were even a few after-market things I wanted to do with my truck and Ravi followed up immediately to make an appointment, called to keep me informed while the work was being done, and was involved with the modifications the entire time. After this experience, I would highly recommend requesting Ravi at Mac Haik for a vehicle purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Explorer Sport
byon 06/22/2016
Car buying at its best! Vehicle was exactly as described, and ready to go when I arrived. Everybody (Jim Talbot in sales, Carlos Savaria in finance, and Chris the GSM) were courteous and gracious. My wife loves her new Explorer!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Rude Salesperson
byon 06/02/2016
I visited this dealership this past weekend for a used car. After test driving the car came the negotiations phase where the sales manager - Lee MerLoo was outright rude and arrogant. The way he treated us during the negotiation was unacceptable. Salesman's job is to listen to his customers and give them a welcoming feeling even if they dont meet on the price. If the sales guy doesn't have this basic trait, he should better be doing something else or get some training. I wouldn't be coming to this dealership or any MacHaik showroom for that matter.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great Experience
byon 05/23/2016
I had a wonderful experience at Mac Haik Autodirect. Ron Rana, our salesman, was knowledgable, helpful, thorough, and quick in the process of buying a car. The entire experience was hassle free and straightforward!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
True professionals make great people.
byon 04/20/2016
The staff at Mac Haik Ford are nothing but true professionals. They have created the mold as far as sales process goes. My wife and I are repeat buyers and will return again when it's time to replace our newest truck. Thanks again for such a hassle-free experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
AMAZING
byon 04/19/2016
Omar was incredibly helpful and made my new car purchase a breeze! Will recommend him to everyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 04/12/2016
It's been great experience. Much less pressure to make the purchase than before. Really like Cesor's efforts to help me. I thought Mac Haik is more expensive as it's on I10, however it's actually cheaper! Glad to get a good deal. :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 04/10/2016
Purchased a F150 Lariat 4x4. Staff very helpful. Would purchase here again
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great automobile and service!
byon 04/10/2016
Our 2015 Ford Flex is great riding automobile. Mac Haic sales and service were excellent. Extremely helpful staff...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buying a 2015 F150 King Ranch
byon 04/08/2016
Great job except for providing some basics...like two keys. I am told Mac Haik only had one key and I must purchase another. I understand this is a low milage used truck but really there are some things that should be basic.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great services and helpful staff
byon 04/06/2016
My sales person, Aladdin, used a low key approach throughout the process which I preferred. He pushed without being aggressive and worked to find away to meet my price and payment requirements. The rest of the staff were helpful and kept the experience enjoyable. I had started out looking at an 2015 Edge but ending up buying a 2016 Fusion SE Hybrid. I am very pleased with the purchase and buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Greats sales_then....
byon 04/05/2016
Alladin was great, very receptive, and responsive to my question and request. Finance, I always feel as thought I should shower after leaving their office. The process the is employed to get a customer to by the extended warranties is miss leading. Bundling the total cost into a monthly payment to make it look as though the price is cheaper is miss leading and deceptive. Tell the customer what the total cost is and accept what the customers decision is about the purchase. I may have purchased more but I was not will to spend anymore time in his office. Joe Neumeyer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great services
byon 04/01/2016
My experience was very good because I feel like a family between all of sales persons because they have a hight human quality and its the most important to me
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Friendly and great service
byon 03/31/2016
Ronny Ghiselli was kind of enough to come in early when he wasn't scheduled too. He was very helpful on showing me the Focus ST and during the test drive. He was very patient and had a few stories to tell during the test drive. When it came to the pricing, there was some confusion on what your webpage ad showed and what I was being quoted. Ronny made sure to get to my price I was expecting as close as possible. I will definitely send my friends and family to Ronny when they are in the car buying mood.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fast and Friendly Service
byon 03/31/2016
I went into the Mac Haik dealership at 6:15 pm on 3/29/2016. I met with Joe Robertson. I was there maybe an hour and he was able to find a lender and a beautiful affordable for me. I went back today to complete the paperwork with Barry Graves. It was one of the easiest auto purchases I've ever experienced. Friendly and hassle-free service. They were great and I would gladly refer my friends and family. I hope to do business with them again in the future. May God bless Joe and Barry.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments