Gillman Acura

by ellie on 12/31/2019

I bought a car from this dealership in August 2019. When I purchased it, I also purchased some extended warranties. When I read over the fine print, I decided that I wanted to cancel the warranties. On 9/6/2019, I sent an email to the employee who did my financing and requested to cancel. He said he would do that, but it would take about 6 weeks to reflect on my account. After 6 weeks and nothing in my account, I emailed him. I got no reply, so I tried to call the finance manager. At least twice, I left a message for the finance manager to return my call. That call never came. I also got online and chatted, and again asked for a return call from someone in finance. Again, I never got a return phone call. I would have dropped by in person if I didn't live 300 miles away. I then reached out to the Texas DMV to get involved. I also decided to try one more time to email the employee who did my financing. He finally returned my phone call on 12/4/19. That was 3 months after the initial request was sent. He told me that he would submit the paperwork, and it would be effective on the date that the initial request was made. Nonetheless, it took several, emails, phone calls, voice mails, & chatting to accomplish this. The fact that I didn't receive a return phone call is disturbing. I do not recommend doing business with this dealership. There are too many other options. Furthermore, the price that was listed online was not accurate. When I arrived, they added $2500 to the price because the windows were tinted and anti theft rims were added.

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by Kate on 02/05/2019

Leaving the building and deciding not to deal with this dealership ever again was one of my best decision I made in 2019. The experience was the worst I have ever experienced and I have had the pleasure to purchase over 10 new vehicles, 5 of the 10 from Honda.

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by MDX2019 on 12/05/2018

I was back and forth between 4 or 5 stars. My experience was great and I really like Rick (I meant really because I thought to myself I would come back to him for future purchases) ....until after I drove the SUV home and discovered it's a FWD and not AWD. I was purchasing a new 2018 AWD at 1.9% interest but found out at finance that the 1.9% interest is only for 2019 models. Rick offered me a 2019 at 'slightly' higher price. Well, I thought I was purchasing an AWD as all my texts and emails were about AWD. I was my fault, I should have verified. After discovering it's a FWD, I felt so horrible and incredibly stupid because another dealership quoted me a 2019 FWD at the lower price then what I paid for at Gillman but I wasn't interested since I was looking for an AWD. I contacted Rick and of course there wasn't anything I could do with the pricing but he did offer to bring it back and take the 2018 AWD. Well, since I drove the car home and happened to like it, Rick worked with me and gave me a 3 years maintenance free on all things related to maintenance for the 2019 FWD. He sent me 3 coupons that said good for one complimentary oil change. I was and honestly still am skeptical about these 3 coupons vs the 3 years maintenance free but Rick assured me that they will be good for 3 years on anything maintenance minder related. Hopefully, I will not have any problems when I come for service in the next 3 years. Like I said, my experience was positive, then negative but positive again at the end (I think since I have not used anything maintenance related). Rick is extremely personable and I really appreciate his willingness to work with me when a problem arise. Thank you Rick. I hope to see you again for our future purchases...I will bring a check list next time so we don't have the same problem again.

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by Abdul786 on 08/02/2018

Jonah (Sales) and Eduardo (Finance) took exceptional care of me and my family throughout the sales process. I was initially very apprehensive and may have been rude due to previous car buying experiences at different dealerships but the process here are Gillman was completely different!! Jonah was very patient and knowledgeable, and did a great job making sure my kids were also included in the process and knowledge transfer session.

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by jpklu_327165 on 06/02/2018

Loved working with April Porter and Zach Palazzetti. They were wonderful throughout the entire sales process and made everything so pleasant! I can’t say enough good things about them. What a great team! Also a big thanks to Charlie in finance! We love the Gillman family experience! The entire team at Gillman was very pleasant and seemed to go out of their way to make sure we were happy as well!

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