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Audi West Houston

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Audi West Houston
15865 Katy Fwy, Houston, TX 77094 (map)
Today 09:00 AM - 07:00 PM
Sales Rating
1 out of 5 stars (29)
Recommend:
Yes (0) No (2)
Service Rating

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Dealership Service Review

3 out of 5 starsservice Rating
Meh...
Written by Trenton64 on 08/10/2016
Average experience. 55K Service on an A6 ended up costing about $1500 once you factor in an alignment, and an oil pressure switch problem (pretty common). Mostly expected this. Alignment feels off now, where as it seemed perfectly fine when it went in... Audi offered to fix it, but I'm heading out of town tomorrow and don't have the time to deal with the service dept / shuttles / etc. Taking it to a place closer to where I live that only does alignments. Place was clean. Customer service was nice enough. No loaner, but they did shuttle me to work / back. Service dept can be hard to reach. Not just my individual rep, but getting anyone in general to answer a phone took around 30 min (called from about 3pm to 3:30pm on 8/9/16 if you're wondering Audi Support) Not impressed for $1500.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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dlr_custserv on 08/15/2016
Dealer Response
Thank you for taking the time to provide us with feedback from your recent service visit to our dealership. At Audi West Houston, we strive to provide our customers with an accurate and thorough service experience, and we apologize that we fell short of your expectations. We are disappointed to learn that about the difficulty you had reaching our team, and we apologize for any inconvenience this may have caused you. We would like the opportunity to speak with you directly to do what we can to restore your confidence in our business. Please contact our Service Manager Michael Machauer at Michael.Machauer@audiwesthouston.com or 281-899-3451 at your earliest convenience. Thank you again for your review, we look forward to speaking with you shortly.
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