Grand Prairie Ford

by ARf15022 on 06/02/2023

Great staff from sales to financing. Max Coker the salesman I worked with made everything easy for me.

Read more

by T Schubert on 05/03/2023

I had my truck towed from your facility !!! Stephen Gonzales is a very nice young man and an asset to your organization .. your repair side needs fixing and your prices are excessive !

Read more

by Chentbent on 04/19/2023

I really like the communication

Read more

by dallas2446 on 10/12/2020

Service was very good and the employees were great in informing me about the issues with my car

Read more

by FordOwner on 05/24/2020

I absolutely love the gpford location. Every time I come in for any service or purchase..... everyone is always nice, friendly, helpful and goes out their way to make me feel comfortable. Mrs. Sharrel McGee, she's definitely my go to lady for just about anything, but this is not to take away from anyone else that I have had assist me when she wasn't available. Again, everyone there is awesome. I just want to say that Sharral McGee was excellent, absolutely fantastic, friendly and down right fantastic in my opinion. She is a joy to have helping you when you come in for any services at gp ford. I'm back for my oil change, with my now 2 year old lil man..... It was really hot 🔥 in the service department when we came and Mrs. McGee walked us over to the other part of the building where it was a lot cooler. The small things like this is what make customers so happy and thankful for excellent customer service that's received from the staff at gp ford, especially from Mrs. Sharral McGee. Thank you so much for the level of service that you provide. I'll never go anywhere else...... Whether close or farthest away....... gpford will always be my favorite place for the black ghost (my ford's nickname) needs. Keep up the great and excellent service 👏

Read more

by Alexbattery on 04/30/2020

I had a new battery installed and paid $30+ to have the terminals cleaned and the posts lubed. The whole area where the battery is located is very messy and unsatisfactory. Customer service was great, labor was not.

Read more

by Meb on 03/30/2019

Worst truck shopping ever. Inquired on line. Salesman keep calling and leaving messages for 2 weeks. Made an appointment, he was not available when we got there, Carmello. Gave us to another salesman, did a test drive but he was on his phone the whole time, Ray. All the time Carmello was standing outside the building. They did not have what we were looking for, he came back w/ a window sticker for a truck. I made an offer for it, he came back w/ a price and had used or down payment amount to get the truck $ down to what I had offered, sneaky! Caught it and made a counter offer. Never saw him again, never received an answer. Carmello called the next day asking what color I wanted? I asked him what happened on the truck we were talking about. Tried to switch to another truck. When I asked what was the price and any details, he said he didn't know. I told him to find details and call back. Never called back. Horrible service and staff. I found out the original truck they were showing me was 300 miles away, I know they do not move 8,000lb. trucks for free as they offered. Caught them in lies at every turn. The only positive reviews had to be paid or employees.

Read more

by Plomero on 02/19/2019

Took my ford focus to get oil changed and was taken care of 45 min before my appointment time and also promptly informed of a recall on the vehicle and that it would be taken care of while i waited. Got me in and out in a couple of hrs! Grand Prairie Ford has earned my and my family's bussiness for life!

Read more

by hoovman55 on 02/18/2019

Exceptional service and loved he shuttle service

Read more

by 2014 Edge on 02/04/2019

During the final car wash, the rear window wiper was broken off. No one noticed, or if they did they said nothing about it.

Read more

by Stewart on 01/15/2019

Thanks to the sales team I was able to secure a good deal on a great used truck. The service after the sale has also been impressive. Kudos to Austin Anderson for great sales experience!

Read more

by Lola Bynumn on 11/08/2018

This was my second purchase from Grand Prairie Ford. EVERYONE was extremely friendly and courteous. Mr. Ron Smith was my salesman on both my purchases and he is fantastic! I m a confirmed Grand Prairie Ford customer!

Read more

by Dissatisfied on 09/01/2018

Took my vehicle in for service to get a diagnostic on a Thursday and was told that I would hear back from the dealership on the following Monday. I decided to leave my car there over the weekend. I NEVER heard from anyone so I had to be the one to reach out to the dealership on Monday afternoon. Again, after that call, I was told that someone was going to get in touch with me, and yet again no one reached out. I personally went up to the dealership to figure out what was going on, and was told that they were working on my vehicle and that I would be contacted Tuesday morning. Tuesday morning rolls around and I was told I needed a few things to stop oil leak. Now when I was told they were going to do the work, I was informed that I would be able to pick up the vehicle on Wednesday afternoon. On Wednesday afternoon, I received a call and was told that they ran into a few issues and they were at a “stopping point” I was quoted $9,000+ to fix the issue. I told them that it was an outrageous amount to pay for something that I would better be off getting a new vehicle. I refused service and told them that I wanted to pick up my vehicle. I was told that it wasn’t going to be drivable until Thursday morning. I asked to speak to a manager and was told that I was unable to speak to the manager until the advisor was able to speak to the manager first.... I thought that was unprofessional. If a customer wants to speak to your manager, you are to inform your manager that a customer wanted to speak to them. A manager was not available whenever I wanted to speak to one nor was I contacted by one. Anyways... when Thursday morning rolled around, I was told that there was still a leak and I asked if they would be able to place a sealant to help slow the leak and was told that they would place some for me. On Thursday afternoon, I came to pick up my vehicle, and was charged over $500 to change out a $9 sensor, sealant was not placed on my vehicle like I was promised and my vehicle now leaks more than when I initially brought it in. I understand that the vehicle had issues to begin with, hence the need for a diagnostic, but to be charged over $500 for “labor” to change out an oil pressure sensor that is causing my vehicle to leak worse than before, you can definitely take 100% satisfied and throw that into the garbage. How is it that you have my vehicle for a week and still not have it fixed? I feel like since my vehicle was not essentially “fixed” and is in an even worse condition, I shouldn’t have to pay that much for a $9 oil pressure sensor. Will NOT recommend this dealer to anyone. Was NOT satisfied with the quality of work performed on my vehicle. Dealership did NOT complete the work within the timeframe promised because I had to wait multiple days to get my vehicle back. Dealership DID NOT honor all commitments made because I NEVER heard from a manager, there is no sealant provided to help slow leak. I definitely feel that the price paid for “services” was NOT fair or appropriate.

Read more

by John Santoya on 08/28/2018

Had an awesome visit at Grand Prairie Ford Kaysee was really great also wanna really give a thanks to the finance manager who made possible on the purchase of my vehicle

Read more