My Car Store

by BenL on 11/18/2017

I came in to the MY Car Store, Location at “8900 Camp Bowie W Blvd, Fort Worth, TX 76116 “ to buy a new vehicle because my vehicle as getting too old and the engine was failing in it and it was time to get rid of it. So I went to the store and I immediately picked a four wheel drive 2013 GMC sierra I liked the way it looked and it had all the features that I wanted. The mileage was not too high only about 113K for a work truck was perfect I looked it over and did not see too much damage if any. The sales staff that day was great they worked with me got my financing taken care of and everything seemed great. My problems started with I drove the vehicle to Eastland; Texas the Check engine light came on. I have only driven the vehicle for 124 miles at that point. So, I try brand new Denso oxygen sensors on the vehicle and clear the light and the check engine light came back on my way to Fort Worth Texas. I am a little mad at this point. Who expects to by a vehicle and then spend more money on it. That Monday I scheduled an appointment with a shop to have a custom lift kit put on the vehicle. I dropped it off at nine am at ten am they called me and asked me to come down to the shop and look at something. When I get there, they brought to my attention that there was spray paint on this vehicle covering up rust and that it was chipping away. It was in five spots on the vehicle I could not notice it until they showed it to me. So my grief started when I contacted the sales staff of the MY CAR STORE and should them these defects and they tell me that car passed a state inspection, And that the check engine light was not on when the vehicle left the lot. I explained it is kind of funny that I only drive 124 miles and it comes on. The fiancé manager asked me rudely what would you want me to about it. I said fix the truck and he says that the check engine light was not on. Okay I am not going to sit there and argue with him. I then asked about the pair. And the fact of the matter why it their spray paint covering up rust and I was never told about this. He tells me that is a trade in and it went through a check sheet. I ask if I can see the check and surprisingly it cannot be found. I was never told that this vehicle had rust. The only correctly way to repair this is to sand down the affected areas remove the rust and repaint it. I was explained this by a third-party paint and body shop. In summary I feel taken advantage of two aspects, Check engine light, and vehicle rusting. When I brought these findings up the management of this company there were rude. I am not a happy customer and I understand you have to sell cars to make money, but come on this is deceptive

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