Hiley Buick GMC of Fort Worth
Customer Reviews of Hiley Buick GMC of Fort Worth
Hiley GMC Where it takes longer to wash your car then it does in finance
byon 07/06/2023
Best car buying experience. Quick and easy process! Very friendly staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 03/07/2024
Hiley Buick had great customer, very friendly employees. The service team is very knowledgeable and detailed. They provided a video of all everything they checked, and also provided what I need to repair or replace in person, and via cellphone and email. I am a very satisfied customer. 😀
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hiley GMC Where it takes longer to wash your car then it does in finance
byon 07/06/2023
Best car buying experience. Quick and easy process! Very friendly staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2014 Buick
byon 04/24/2023
The team at Hiley has kept my Buick running like from day one. My technician Rufus, Was thorough but completed the work quickly definitely recommend him. Whenever my Buick needs anything the 1st place I think of is Hiley service department
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hiley-FW
byon 12/27/2021
I always take my vehicle to Hiley. Adrian was assigned to assist me. When I would call, I was given the same speech every time as if he was reading from a script, “The mechanic has your keys now. He has a lot on his plate. I will get back to you as soon as I know something, etc.” Train staff to shoot straight. This is why women have a chip on their shoulder. This tells us absolutely nothing about the status of the vehicle. We need measurable data. For example, there are 8 cars in front of yours, now there are 5 cars, etc. I know places are short staffed. I know it may take longer than I would like (5 days to tell me nothing was wrong). I am a grown woman. I can handle it. Please shoot straight with me. Don’t make me sit through 10 minutes of empty words. I appreciate the car wash when I have my car serviced there but this time Adrian said they didn’t wash it because I had a chip on my windshield. They did rotate my tires as part of the oil change so that was nice. Also, the message for Adrian’s voicemail says he will call me back at his soonest convenience, which may very well be true, but you may want to reconsider the word choice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Hiley - False and Fake Advertising Just To Get You In the Dealership
byon 03/30/2021
False Advertising - Hiley is a deceitful and dishonest dealer. They advertise vehicles (e.g. 2020 Buick Enclaves) that are well below the price they would actually sell it for, just to get you into the dealership. I am not talking about a 2-3% price increase after entering the dealership, I am talking to 15-20% price increase once you are in the dealership. When you ask where are those vehicles they actually advertised, they will say sold or loaned out. I emailed about 4 vehicles, all 4 were on a Friday, but gone on Saturday? I drove 47 miles each way, only to be tricked.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
2 Comments
Don't waste your money or time
byon 02/09/2021
Do not even waste your time buying a vehicle from them! I bought a used gmc acadia and of course bought the warranty on it for over $2000. The car messed up literally 2 weeks after I bought it and after going back and forth with them about it they say the parts aren't covered on my warranty. What a joke...they won't return my call and refuse to do anything about it. Horrible business practices! Oh and not to mention they sold the car to me with some snow tires that come to find out were illegal for Texas!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Not good
byon 12/01/2018
Complete incompetence. Do not take your vehicle here.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2012 GMC TERRAIN OIL LEAK
byon 11/24/2018
HILEY GMC corrected a serious oil leak and provided me with a rental car at no charge! Love the way they always return your car washed and cleaned.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Laid back and friendly
byon 02/22/2015
I recently bought a 2015 Yukon XL without any pain or "gaming". I used Edmunds to determine what I wanted to pay and I went to CarMax for an offer on my trade-in. We openly discussed all of the numbers and I felt no pressure. I got a great deal and the after sale service has been surprisingly helpful. I have never taken that into consideration, but these guys want to be your complete car purchase and care resource. I got into a fender bender within a week, and they held my hand through that, too. I am a Hiley GMC fan.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy buying experience
byon 09/02/2013
I have purchased 3 personal trucks from Hiley in the past year and have referred them twice. Very professional and not pushy. Overall 5 star experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Car purchase
byon 02/02/2013
John is a super busy guy. After our first contact with him slowed, we contacted two other dealerships, but neither wanted to work for us(fast, good price, find right car). Had follow up contact with Cantu by email, again we let him know we were REALLY serious buyers. He found us two cars, told us one was a NO GO, the other perfect. We went to the dealer within @24 hours, signed paperwork--- he made it easy to understand & very comfortable. Gave us EXACTLY what we wanted & agreed on. Car was ready 48 hours later(had to come from out of state). Only negatives, finance guy almost made my hubby & I back out of the deal while he told us how TERRIBLE & SUPER EXPENSIVE electronic & car issues could be in the future (trying to sell warranties). We agreed that he gave us the impression that GMC's were not a good long term investment. Loud & pounding were his techniques. Nice guy I believe, just trying too hard to make money. Just giving wrong impression. Most employees there (you see @12) stare at you, look at you, but do not smile, wave or greet you. BUT John DOES!Will tell others to seek him out. Fair, honest, nice guy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
All promises, no delivery
byon 09/21/2011
Bought a new car one month ago and already in for service. Had to check with part dept myself, since they did not inform service that my parts were in. Rude customer service people. Promised a loaner car, could not get one.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Typical car buying experience
byon 09/21/2011
Typical, let me check with my manager, buying process. Back and forth for hours. Took twice as long as necessary. Plenty of promises, little delivery.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments