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Dealer Sales Reviews
Best Car Buying Experience Ever!Written by etgolfjunkie on 04/28/11 07:31:20 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
This was the first time I've bought a new car using internet price quotes and it truly was the best car buying experience I've ever had. My salesman Paul knew his product and knew his competition. He quoted an attractive price from the start, very close to the dealer invoice cost according to Edmunds.com. I had a significantly lower quote from another dealer in the area and told Paul that and he replied "Not really...look at the fine print". The other dealer's offer clearly stated at the bottom of the page "does not include dealer installed options" and that other dealer had dealer option packs ranging from $1100 to $1350 on each of their cars. Frank Kent's offer included everything (including some useful dealer installed options of their own)...only TT&L was extra, so their total price was less. Paul took plenty of time to show me the features of the car (CR-V) and a nice length test drive. After getting back to the dealership, we started talking about trade-in and that's where we hit our first and only stumbling block. The offer for my trade-in was significantly lower than Edmunds TMV price and KBB trade-in price. So, I left the dealership that Friday night without a new car. Saturday morning, Paul called me while I was at home in the process of obtaining additional internet quotes. He offered me a much improved trade-in price and the deal was verbally agreed upon. The only problem was Frank Kent didn't have the trim and color combination that I wanted so they set about trying to find one at another dealer. Sunday came and I walked the lot while the dealership was closed. I found another car with trim and color that I decided I wanted more than what we'd already agreed on. Called Paul Monday morning and I offered him a price discounted to account for the fact that I was taking a car from inventory rather than having to find one elsewhere. They didn't accept my offer, but countered with another price and the deal was made. According to Edmunds prices, I ended up getting the car for less than dealer invoice. I went in to pick up the vehicle about 2 hours later and everything was very straightforward. No games. I didn't have to go back and forth with a sales manager like I have had to every time in the past. The final kicker was when I was signing the paperwork. I have never purchased an extended service contract but their finance guy Terry offered a creative discounted finance plan that allowed me to not only attain a 7 year 75,000 broad coverage mechanical repair service contract, but also pay less per month than I would have without it, for the same length term. How cool is that? Again, I can truly say this was the smoothest, stress-free new car purchase that I've ever experienced. I got an excellent price on the new vehicle, a fair price on my trade-in and discounted incentive financing that got me a service contract while paying less money than if I had gone without it. Oh, and I got a great car to boot! Post sale follow-up has been excellent too. I highly recommend Frank Kent Honda if that's the make of car you're in the market for and you're in the Ft. Worth area. Thank you Paul!!!