Customer Reviews of Shamaley Ford
Customer
byon 04/02/2024
Mr Burciaga was very professional, helpful, and had a lot of patience. I did not feel pressured at all.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Nothing but a scam and overselling
byon 04/13/2024
I just bought a used car from there 3 months ago. Still "Blue Certified". It was time for it's first oil change. Low & behold I get an email with a coupon offer for "the works" $39.95. so I made my appointment. I get there. Right out of the gate they denied the coupon. "Oh that's only on Ford vehicles". Doesn't say that on the coupon or in the email. Of course not. They already got you there hoping the last you won't leave and go elsewhere (scam1). I bought the car here. "Oh well it's cuz this car takes synthetic" doesn't say that on the coupon or in the email. (Scam 2), but I'll get you a discount on the same service for you vehicle. It will be a 2 hour wait. Why did I bother making an appointment if I have to wait 2 hours? (Scam 3). So I wait. Then I get a notice the my car "failed" and 4 items need my attention. I just bought this car. Still under warranty and they wanted to do 1k work of work on my car. So I complained. "Oh those are just recommended. No! Your notice says FAILED. Not we recommend. Not we suggest. FAILED. That one word makes the customer feel like their car is in disrepair and needs these services immediately.(Scam4). I can keep going but you get the point. In the end a coupon for 39.95 would've cost 100 but they graciously discounted to 65.. gee thanks. I hope the additional 15 unpaid was worth losing a customer. My father worked there and he would roll over in his grave knowing this is the type of establishment this dealership has turned into
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great service
byon 04/10/2024
Service department Aaron was on point from the time I arrived. Keep me updated on progress and then may pick up super easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 04/04/2024
Great customer service provided by Jose. He kept me informed in a very timely manner. He responded my other requests immediately. And provided the entire quote promptly. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer
byon 04/02/2024
Mr Burciaga was very professional, helpful, and had a lot of patience. I did not feel pressured at all.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible treatment towards women
byon 03/16/2024
When I go get oil changes I never have an issue nor do they try to lie to me about what my truck needs or what I’m covered under. My wife took my 2023 F350 for a simple oil change and they tried to charge her for it and gave her a hard time saying I wasn’t covered under free oil changes. I just bought this truck how am I not covered?! Why would I spend 100k for a truck and not even get my first 3 oil changes done at no cost. As soon as I get my other two oil changes done I won’t be returning to Shamaley for any service or purchasing vehicles from them again. Service guy who “Helped” my wife was Joe.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Truck service
byon 03/14/2024
Jerry is excellent, he represents everything Ford should be, he's knowledgeable, corgial and he really takes care of the customer. Jerry needs a pay raise. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Master Sales Person(Luis De La Torre)
byon 03/14/2024
Luis De La Torre guided me through since September of 2023 when I first ordered my first truck. He was so professional and knowledgeable and friendly. He even impressed my husband and that rarely happens. I have purchased over five brand new vehicles throughout my lifetime and this experience was the best! Thank you Luis and Jorge in Finance!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 03/02/2024
Best experience ever in buying a truck and great deals
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 02/20/2024
Stopped by Shamaley Ford to get my Ford Explorer serviced. Jake was very courteous and super helpful by answering all my questions. I definitely recommend!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Regular oil change service
byon 02/19/2024
I was literally in and out in under an hour! Amazing!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on a Raptor
byon 02/17/2024
Great service from the Service advisor(Jerry Myles), Technician, Service Manager and the whole Shamaley team. My family has been dealing with Shamaley. Ford for about 5 years or more and we've been beyond satisfied with the service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 02/12/2024
Manuel Beltrán and Ralph were very helpful, they made our experience exceptional. Smooth buy! I loved my experience with this company and im very satisfied. High end inventory great customer service and best prices in town. Thank you for your great customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Cam phasers
byon 02/06/2024
They did a great job on my F150, Marco Porras was very helpful all the time and it was a fast process!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent experience
byon 02/02/2024
Hospitality, and a professional sales team that guided me on the perfect truck for my needs we’re excellent!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire Repair
byon 01/30/2024
Joe did an exceptional job handling my concern. He took the time to ensure my vehicle was taken care of. He was attentive has absolute wonderful work ethic.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 01/28/2024
Excellent service, very friendly and helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
F150 sport 2023
byon 01/26/2024
Excelente servicio. Excelente contrato. Amo mi nueva shamaly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 01/23/2024
Representative was very nice, knowledgeable and quick to help me with any questions or services that I needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire replacement
byon 01/21/2024
Man i cannot thank the team at shamaley ford for their amazing service and customer support i took my truck for a 4 tire replacement best service thank you shamaley and a huge thanks to my service advisor Alexis for going avobe and beyond
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
PM Service
byon 01/19/2024
Great service - helped me in a tight schedule
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Advisor
byon 01/14/2024
Great, prompt friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Shamaley Ford invites you to visit our car and truck dealership in El Paso, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the El Paso area's most trusted Ford dealers.
ESPAÑOL
Shamaley Ford le invita a visitar nuestro concesionario de autos nuevos y usados en El Paso, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área El Paso.
1 Comments