Customer Reviews of Otto Source
Bait and switch! Didn’t have car!
byon 02/20/2024
Will offer a different car. Sales person not there. Left..Received a scripted call. They have it down. Will give them that!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Outstanding Experience
byon 02/12/2020
I have gone through the car buying process many times, but this ranks as the best experience ever. Sarah went the extra mile to make sure everything went smoothly. I plan to be a return customer. Thanks Sarah
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Service Ever
byon 02/06/2020
Angel in their Customer Service department went above and beyond! This is what customer service should be. She made sure my issue was handled very professionally and courteously. I was not a happy camper when i made the phone call but she spoke with me--not AT me as some will do--and that went a long way in calming me down and getting everything settled. My next vehicle purchase will most certainly be through OttoSource!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 12/16/2019
I am still in the market for another vehicle and I was very please with the wide variety of vehicles to chose from. I was assisted by Tiffany and I really enjoyed her courteous and professional assistance.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Excellent Auto Buying Experience
byon 10/31/2019
The low key/no pressure sales was a pleasure. I called to verify availability of a vehicle I saw online and the sales person (A.K.) was very accommodating. He checked to make sure the vehicle was on their lot and still available and we made an appointment for the next day. A.K. texted me the next day to verify our appointment and when I stated we were going to be early he was accepting. When we pulled into the dealership the vehicle we were interested was already pulled up front. We entered the dealership and when A.K. greeted us, he handed us the keys and said take a look and I'll meet you in the showroom when you have finished. We talked numbers first and once all was agreed we did a test drive and finished the paperwork with no pressure. A.K. never pressured us to "buy now". A.K. did everything he could to make us comfortable with making our decision. A.K. even brought his manager to meet us and again he was not pressuring us in any way! That was a delight! This was the BEST Auto buying experience my husband and I have ever had!!! Thank you A.K. and OttoSource for our beautiful (new to us) 2018 GMC Terrain Denali. We Love It!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome customer service! Thank you TJ!
byon 09/15/2019
I had a great experience purchasing my car from OttoSource and working with TJ! TJ was very easy to work with, had a wealth of experience and knowledge about many different types of cars and was extremely helpful and flexible during my search for that perfect car! His excellent customer service, guidance and follow up are just a few of the many reasons I would buy again from Otto Source in the near future! Thanks, Angie C.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good salesman, poor vehicle
byon 09/11/2019
Luigi was my salesman and was very attentive to scheduling a test drive. He communicated via text message which was beneficial. Unfortunately, the truck was in rough shape (hail damage, smoke damage, interior water damage, visible accident damage, ect...) and Ottosource would not negotiate on the price because their software gives them a price based on the mileage for that truck .
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
byer
byon 05/13/2019
ibought the car at this dealer is awsome ak he real nice to help me and answers all my question i love my car alot
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Satisfied customer!
byon 07/24/2018
I have to say I had the absolute best service at Ottosource! Joel was very helpful and made sure I understood and was happy with my financing options. I know I got the best deal possible. I will definitely be back for my next purchase. Thank you, Joel!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
We have a large showroom with a large inventory of pre-owned luxury vehicles across various brands. We have inventory from Audi, BMW, Mercedes Benz, Lexus and many more and we are proud to serve the Dallas area. Customers from all over the country make OttoSource their luxury dealership of choice. We have customers come from all over because of our unique variety of inventory and because of our quality of inspection and detail. Find the luxury vehicle and customer service you deserve at OttoSource.