Dallas Lease Returns
Customer Reviews of Dallas Lease Returns
Go see Mo!
byon 10/06/2017
We spent quite a while looking for the right car. When we found it, we simply wanted a fair, honest, and friendly process to make it ours. We got just that at Dallas Lease Returns and with Mo Diakiti. Mo was very communicative with us and always upfront. As we live outside of the DFW area, much of our communication was done over the phone. Mo got us the info we needed, explained the process, and got the deal wrapped up in short order once we arrived; they even delivered the car to us DLR was great to work with - ABSOLUTELY NO PRESSURE, quality inventory to choose from, and a friendly staff. The indoor lot is a nice plus in the Texas heat if you're not set on a single vehicle when you visit. If you're looking for a quality pre-owned vehicle and a great buying experience, I highly recommend giving Mo and DLR a chance to earn your business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cars Not as represented
byon 03/07/2017
3/7/2017 I recently purchased a car from Dallas Lease Returns. I was told they only sell the best of cars, and that they all go through a thorough inspection. My agent was Afton Starks, who was a friendly and diligent sales person and did all the groundwork and verification that i asked for. She picked me up at the airport and the car appeared to be all it was promised. I purchased the car and drove it home. After got home, i did the usual look under the hood to check the air filter, oil filter, fluid levels etc. I noticed immediately that the battery had been replaced and a new one was installed. There was a noticeable amount of batter acid damage and powder (oxidation) on everything around the battery. The ground cable had no insulation, when i took out the air filter, it was eaten up by acid and falling apart to pieces. The air box was mushy and soft from the acid accumulation and distorted slightly. When i pulled the battery out, i noticed that it was right on top of the fuse box/ wiring harness. I cant see into the fuse box, but the main wiring harness, all the wires are bare with no insulation on them. I also noticed some brake noise on the way home. I called Dallas Lease Returns and was told i had a 30 day 3k mile warranty and to take it to a repair shop. I took my Ford to a Ford dealer and told them what was wrong and to check the brakes and the rest of the car. The Brakes pads were into the Rotors on the front , and the pads replaced and the rotors turned. The wiring harness though everything is still working, i was told it should be replaced, as its not a matter of if it fails, but when. Of course neither of these items are covered under the warranty. Dallas Lease Returns told me sorry but too bad. So as with most cars, i can say buyer beware of these guys. They told me it passed a Texas Inspection, how does a car pass inspection with brake pads into the rotors? STAY CLEAR
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
