Customer Reviews of BMW of Dallas
BMW DALLAS
byon 04/09/2024
Our salesperson Saron, was Very knowledgeable and did an excellent job in showing us the different accessories on our new BMW X7.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
BMW DALLAS
byon 04/09/2024
Our salesperson Saron, was Very knowledgeable and did an excellent job in showing us the different accessories on our new BMW X7.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
tire and wheel claim
byon 04/02/2024
Just great... gave me loaner... did what they said... Nice peeps..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car lease
byon 03/29/2024
Well done and efficient from start to finish
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchaser
byon 03/26/2024
Friendly and very knowledgeable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Replacing Tire on BMW IX
byon 03/14/2024
This is my first visit to BMW in Dallas as I am relocating to it. I am pleased with the service at the dealership and the care they took of my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Of Dallas
byon 02/28/2024
Awesome. He really tries to make the experience hassle free.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
*** Out-of-State Buyers Beware****
byon 02/27/2024
As an out-of-state buyer, I recently attempted to purchase a BMW i3 from BMW of Dallas, and unfortunately, my experience was incredibly frustrating and disappointing. Initially, I was drawn to a vehicle listed by BMW of Dallas and was promptly provided with a video and photos of the car by a sales associate named Steven Saroyan. However, the troubles began when I expressed my interest in securing the vehicle with a deposit on Monday 2/26/2024. Despite my willingness to commit financially, I was abruptly informed that the dealership couldn't hold vehicles due to being a publicly traded company. Undeterred, I decided to confirm my purchase decision the following morning on 2/27/2024. Before the dealership even opened, I proactively reached out to the sales associate, expressing my intent to proceed with the purchase and specifying my preferred payment method and time for wire transfer. However, just as I was prepared to make the payment, I received shocking news: the dealership was HOLDING the vehicle for a local client to view. This revelation completely contradicted their earlier statement about not holding vehicles, leaving me feeling betrayed and frustrated. The inconsistency in policies and the disregard for my commitment as an out-of-state buyer made this entire experience the worst I've ever had with a car dealership. It's unacceptable to give preference to local buyers at the expense of committed out-of-state customers. In conclusion, I strongly advise potential buyers, especially those from out of state, to exercise caution when dealing with BMW of Dallas. My experience highlights significant flaws in their customer service and sales practices, and I would caution anyone considering a purchase from them to proceed with extreme caution.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
oil change and 60,000 mile service
byon 02/23/2024
Service advisor Francisco was helpful. Service was completed in the time frame promised. Tires were rotated but air pressure was not adjusted. Took the car back because it caused tire pressure warning light to come on. Francisco made sure it was corrected quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service , wonderful experience!
byon 02/23/2024
Loved my experience at BMW. I was greeted by Max and worked with him throughout my entire time here. Great customer service by Max and the team at BMW. I would highly recommend coming here if you are looking for a new vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service from start to finish
byon 02/23/2024
My service advisor was great throughout the process. My scheduled service was completed very efficiently. I loved getting the video of my car from the technician so I knew what he saw.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2024 X3 purchase
byon 02/20/2024
I had a very positive experience at BMW of Dallas and would do business with them again. Honest and fair dealing and was very happy with my trade in value.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First BMW purchase
byon 02/02/2024
Overall experience was good. We had an appointment for which we arrived on time however our sales associate did not service us until late. We were only allowed to test drive the vehicle around the block. We prefered to test drive the vehicle for a bit longer time and on the highway.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Disgruntled Customer
byon 01/06/2024
The Service Rep was less than responsive to my calls and questions regarding my car. I accidentally left my Garage Door Opener Remote in the loaner car, in which I called the Service Team multiple times to inquire on the retrieval of it, and they never called me back. Which caused me to have to purchase another remote for $40. Customer Service at BMW-Mini Dallas sucks!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 01/05/2024
I recently purchased a new car from BMW of Dallas. James Whalen was excellent. He was an expert and it felt like I was working with a longtime friend. No pressure while making sure I was well informed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Customer Service
byon 01/05/2024
We went to BMW-Mini of Dallas looking to trade in my car. Our salesman Hossein was so friendly and gave us straight numbers not hiding any costs. When me and my son asked if we could discuss privately, he always made sure to give us that time, and when he returned, he always asked permission if he was OK to return, or if we needed more time to talk. We never felt pressured or overwhelmed. This was truly an amazing experience and I love my BMW 430 I series.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dealership Experience
byon 01/05/2024
Very professional and efficient
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Really Good Dealership
byon 01/02/2024
Worked with me, an extremely fair price. Saved thousands over other dealership in grapevine. Transaction was simple. Ended up buying two cars within a two week period based on price point and service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
President
byon 12/18/2023
My service lead Saad Dean was terrific - communicative, professional, quick and made the process easy. The repairs were done quickly and extra clean wash a nice touch.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience at BMW of Dallas
byon 12/15/2023
Presale and delivery process was excellent. The staff managed a last minute change without any hesitation making me feel like a very special customer. My gratitude to Moe and Zulema.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy, honest, great communication
byon 12/08/2023
My service advisor Ryan McGrath and the service department are both incredible. Ryan is communicative, pleasant, and professional. He is also patient and flexible. The service department does Greta work and is fast and reliable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/04/2023
My last service provider was great, he was polite and knowledgeable. Given an option, I will not trade him for any service provider.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments