South Point Dodge Chrysler Jeep Ram
Customer Reviews of South Point Dodge Chrysler Jeep Ram
Incomprehensibly unethical sales practices
byon 01/08/2023
We were blindsided with unprofessionalism and left in disbelief!! Take my warning and stay far away from this dealership! After working 6 days in coming to an agreement, shaking hands, and immediately filling out credit applications the GSM, Nico Cerza, decided to accept a check from a customer that had just arrived to the store. When you’re two weeks away from having your first child and in the process of making the second largest purchase of your lifetime to haul your new family, you hope you’re in good hands. Nico is far from that, and chose an unethical, selfish, and shameless approach in accepting this second customer’s check prior to our right of refusal. We had a deal made that was violently swept out from under our feet without so much of a bat of an eye, and with clear disregard for their snuffing of us and our agreement. As I write this, I’m still in the state of disbelief and in shock. How could this happen? How could this be allowed? Will there be any accountability for their (Nico’s) unethical actions? Our salesperson couldn’t believe it was happening, either! He was a collateral victim in this, too, and deserves a better place of employment. Consequently, I am left with a 38 week pregnant wife and with little to no hopes of finding a like-equipped Grand Cherokee L that is comparable to the one we had dedicated to with our engagement. This brings a great deal of stress to both my wife and I. We are extremely upset over the outcome that the leadership of South Point Dodge Chrysler Jeep RAM has not just allowed, but shamelessly defended. Trust me when I say you should find a more deserving, ethical, and honest dealership to spend your hard-earned money with!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Very poor service
byon 02/08/2017
There are several issues with this dealership. I bought a 2016 Dodge RAM Mopar edition truck. After two weeks the battery died and I had the truck towed in for service. For a battery in a truck like this to die out after two weeks is ridiculous. A new battery should have been installed at the time of sale. It took the dealership 5 hours to install a new battery! Not one apology from anyone. It gets better. The dealership never contacted me to let me know the tags and registration arrived. I called after the dealer tags ran out and was told they had been there for two weeks. I requested the picture taken by the salesman at the time of purchase. No response. No big deal, but it's indicative of the lack of professionalism and attention to detail at this dealership. I've been buying dodge trucks for 15 years. I've never had a single complaint until now. This is by far the worst dodge dealership I've bought from. My advice, avoid this dealership, there are plenty of better ones.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Purchase of new pickup
byon 03/18/2016
We had a very good experience, all employees that we dealt with were very helpful and courteous. Chuck Davis was our salesman and he did a great job of explaining all the features and showing us how to use them. He was very helpful and knowledgeable about the truck and it's features. He also took us over and introduced us the service department where we found them to also be very friendly. It was a pleasant experience for us all the way around.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
It was the worst service experience I have ever had.
byon 02/18/2015
The service department is incompetent to say the least. I made an appointment to have a safety recall corrected, I showed up on time and began to wait as the recall stated the work would take about 30 minutes. 2 hours later I asked about the progress and was told they hadn't even started yet. It took them the better part of another hour for them to bring me my vehicle (without completing the work) and I left. I called a few days later to schedule another appointment to get the safety recall addressed. I spoke with the service manager and explained my previous experience. This time I dropped the vehicle off and took their shuttle, several hours later they called saying it was ready and the shuttle was on the way to pick me up, over an hour later I called to see why the shuttle hadn't picked me up yet and was told it was on the way. About 30 minutes later my jeep was dropped off at my house (which I thought was a nice touch) but not all of the work had been completed. I call the service manager again and he explained that they would have to order a part. This wasn't a big deal but I didn't like the lack of communication. About 30 days later I get a text from the dealership asking about my service experience so I explained my issues and asked about this part I have been waiting for. He looked into it and found that the part had arrived some time ago but they had failed to notify me. I made an appointment that week for early AM and was very clear when I asked that I get in and out ASAP. I was there for nearly two hours. Do yourself a favor and drive to another dealership, even if it's in another city.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Experience
byon 09/04/2014
Didn't purchase here but had a great experience dealing with the staff! Would recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Salseman not knowlegable
byon 07/20/2014
My wife, daughter and I went here on 7/19/2014 to look at new jeeps for my daughter. The salesman only would show us jeeps parked in front in the mud on a steep slope. We were bitten by fire ants. The salesman could not answer questions about the car other than pricing. He said we needed to go to the internet for those questions. He was very unprofessional and was dressed in ragged blue jeans, a faded shirt and ratty cap. After we left we questioned whether he really worked there.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Avoid having your vehicle serviced here
byon 06/28/2013
This location is near my home and where I bought my car so have used for servicing for some time. Have had average, poor or terrible experiences here, never good. Finally switched to another dealer for service. It's exceedingly difficult to get hold of service department. Car takes longer than promised and costs more than you'd expect. Service managers rude. Mechanics sub-par. Use at your own risk!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
South Point Dodge are [non-permissible content removed]
byon 03/21/2012
I have bought many cars and have worked for dealerships in the past. I have never experianced such a lack of customer service. They work a system operation and their total purpose is to control the customer and try to rip them off and every corner. I am sure many fall for their tatics but I witnessed numerous customers angry mainly because they could not even sit in a car until they sat through a long process of questions all to try and see if you can afford the car, run your credit, etc. I laughed at them and said just let me drive the car. I was paying cash. They still wanted to run my credit. I am a 50 year old man that drove up in a 50K dodge ram truck. I waited almost 30 minutes because they said before I could drive the car a manager would have to speak to me. He started his slick process all over again. I will not tell you what I told him. I went to another dealership and bought the car in less than 30 minutes and was out of the dealership in about an hour with the car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Couldn't ask for a bertter experience!
byon 09/26/2011
When I couldn't get my local Boerne dealership to sell me a car, I sent emails from Edmunds website. Gary Trussell responded quickly answering all of my questions, locating cars out of town and send me specific quotes and a fair estiamte of my trade in. He prepared some of my paperwork before arriving to speed up my purchase. Gary was patient and truly helpful and I couldn't have had a better car purchase. I was so happy to have had such a great experience overall.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
BUYERS BEWARE, FAILURE to Repair my vehicle, Total Waste of time and money
byon 03/23/2011
This dealership doesn't even deserve one star. My Jeep would not start so it was towed to SouthPoint Dodge on Feb 18th. 2011, and now, $1400 and one month later , it still is not fixed and this has been a complete utter waste of time and money. This situation has been outrageous. Their so-called technicians were guessing the entire time, first saying the P.C.M. computer was bad, then after replacing that didn't work, they blame it on another computer module and then a third (B.C.M. computer). After replacing each module did not repair my Jeep, they try to find another potential problem so there would be more charges added to my bill. After a month, they still wanted another 2 weeks to diagnose the problem. They have had way more than enough time, and my patience is gone and there is no way I am letting them charge me more money for repairs that failed to fix my vehicle. So I had my Jeep towed away on March 18th. The auto repair shop that I took my Jeep to was able to fix it in 2 days, and my Jeep was starting like new again. The problem turned out just to be the ignition switch and crank sensor. These parts cost me only $100. This was unbelievable, South Point Dodge dealership could not diagnose common and simple car starting problems like the iginition switch? But they had to keep blaming it on expensive repairs and wasted so much of my time. And in addition, the employees are rude, atrocious customer service. and the manager of the service department, kept saying they are working on it (when they are not). At one point he said 6 people are working on my Jeep. Just more lies. He even told me it be ready when its ready. They even had to call Chrysler support for help b/c they did not have a single competent mechanic with the expertise to figure out this basic car problem. I have filed a complaint with the Better Business Bureau and South Point Dodge has not responded to their request, which is just more proof of the type of business they are running. SO BEWARE, do not give these [violative content deleted] any business, not even an oil change. They will either not know what they are doing or will keep lying to you to try to run up the bill so they will make as much money as possible. Beyond ridiculous, this has been the worst car experience in my life by far. Nothing else comes even close.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Incredibly poor service
byon 01/17/2011
I purchased a 2011 Jeep with cash from them. I had the nav unit upgraded at a local independant stereo shop. Now cannot us the satalite radio. Three phone calls and 1 1/2 weeks later and still no response from the sales manager or service manager. It took 6 hours to arrange to purchase a vehicle from them with cash!! I would hate to see how long it took if you had to finance.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
All around Fantastic!!!
byon 01/03/2011
This dealership is absolutely fantastic especially the sales associate!!! They really helped me and my family out with this awesome vehicle! Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Don't go here if your warranty is expired, even for routine work!!!!!!!!!!
byon 04/12/2010
Not a good place if your warranty has expired. I took my 2005 PT Cruiser in for tuneup, transmission flush...and ended up with an AC system that needed repair. Prior to this, I had NO problems with my air conditioning...I only have 45,000 miles on it. NONE! ZERO! ZILCH! The system worked great! I was told the compressor was going bad. Driving the car with the AC on now sounds like I'm going through a mine field. So I called the service manager, who nicely recommended to bring it in to be checked out. Bringing it in, I was told that it was the condenser fan that was not working on the low speed. At least this time, I got paperwork that said they performed the free 27 point check. (Why didn't they do this the first time?) Why did the problem changed...poor diagnoses or was it because the sales manager was involved? The service rep had difficulty looking at me while he was attempting to explain the problem. I thought felt he was not being honest. The estimate for repair was $651!!!!!!!! For an AC system that was working fine before I went in for routinue work! NEVER use this dealer if your vehicle is out of warranty!!!! I am such an unhappy customer! The guys at my local parts store recommend someone and the supposedly need part is $150 cheaper! Again, NEVER GO HERE IF YOUR WARRANTY IS EXPIRED.
- Recommend this dealer? No
Love the car/Hate the dealership
byon 05/18/2009
I'm so pleased to be able to put this review on Edmunds...perhaps it will prevent someone else from making a mistake by purchasing a car here. I phoned this dealership at the end of February to see if they had in stock the car I wanted. I knew exactly what I was looking for and the price I was able to pay for it. I spoke with sales associate Thomas M. He told me he could get the exact car I was looking for on the lot the following day if I came down to purchase it that day, which I did, writing them a check for over $25K. I stressed to the salesman (and the finance department) that it was imperative I retain the personalized plates from my trade-in vehicle. They photocopied the plates and gave them to me to take. I was told to come pick up the car around noon the following day. When I arrived the next day, the salesman handed me the key and gave me an extremely brief run-down on the vehicle. I got in the car and discovered the gas tank was on empty, and the premium floormats and NAV manual were missing. I went back inside the dealership where the salesman had now disappeared. I told the receptionist of the problems and then I had to wait 30 minutes for the salesman to be found. Salesman told me he'd order the floormats and have them mailed to me with the NAV manual. I asked him to please email me when he ordered them so I would not have to follow up with him. Regarding the empty gas tank, he said he had an appointment to go to and suggested I just follow him to the station and he'd fill it up. We drove along backroads until I was completely lost and arrived at a station where he filled up the car and then took off. Not real professional by any means. On March 4th I emailed the salesman and inquired if he'd ordered the items. No response. Two days later I telephoned and left a message for him. No call back. The following day I phoned again and did not receive a call back. To make things even more fun, I then received registration and new license plates from the State in the mail. The dealership had not registered my vehicle to the proper plates. I looked up the dealership's GM's name and telephone him, C. Murphy, on March 12th. Mr. Murphy apologized for the unprofessionalism and promised to look into it and email me that evening. I didn't receive an email until the following day after I'd emailed him. He said they did not have a proper email address on file for me. I provided the proper email address when I purchased the vehicle. The GM's email to me stated that the mats were ordered and would arrive in 2 - 3 days at which point they'd be Fed Ex'd to my house as I live more than 20 miles from the dealership. He also said the NAV manual was an easy fix and would also be taken care of. Regarding the vehicle being registered to the wrong plates, here is a direct quote from Mr. Murphy's email: "I regards to the plates, now in Texas the plates go with the customer so your Vanity plates should be ok to put on you new car ( I will double check with the state). I apologize for the unprofessional of my salesperson, as a Five Star dealer and 98 percent customer satisfaction; this is a small and unfortunate incident. I will give you an update on this by this afternoon." Not only is the information regarding the legality of the plates completely wrong, but the promised update by that afternoon never occurred, of course. After no further word from the dealership, I again contacted them. This time I was passed off to the New Car Director, M. Spencer. Mr. Spencer's solution to the problem was to have me drop by and someone would pull mats out of another vehicle and, if they fit, they'd let me have them. Because I live quite a distance from the dealership, I advised them that I couldn't exactly drop by on the off-chance they might find some substitute mats. I asked if they had another Seabring Convertible on the lot and, if so, perhaps they play "find the mats that fit" on their
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