AutoNation Toyota South Austin

by Boyce1933 on 02/05/2024

It took too lone after agreeing on the price. We it took four hours after the agreement before we could leave the dealership.

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by Melinda hern on 02/04/2024

Danny Tercero was so good he answer all my question and he did everything he could to get us approved I will 100% recommend Him And this Agancy

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by TM on 01/31/2024

The rep that met me, Amanda, was great. She was patient when I forgot my wallet and had to go back to the house to get it. She warned me of the length of time and kept me informed. The repairs were completed, and I was able to get the inspection done. I wish you could go back to under two hours of waiting. Three hours is a long time, but as I said, got a lot of work done. Unfortunately, the car was not fixed. The next day the front light did not turn on and the battery light came on. I drive in the early morning and am extremely uncomfortable driving my "one eyed Jack" car. I hope you understand my frustration. The interior clock turns off when the battery light is on but will turn on when the battery light goes off, but the front light does not turn on. I don't have a work around. I do not want to sit in your dealership for another three hours. I have been a customer since 2007. This is frustrating.

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by Jose Garcia on 12/09/2023

I really love to do my services at Autonation Toyota they have a very professional staff especially work with Josh he is really good advisor .

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by catwoman on 12/07/2023

I was surprised when AutoNation called and offered me free wipers. When I asked about the promotion, I was told I hadn't been to the dealership in a while and they wanted to invite me back.

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by Laura C on 12/06/2023

Made an appointment a week ahead of time and when I got there they couldn't find me on the schedule but it didn't take long to be seen. When I asked I was told it would be about a 1 hour wait time to pick up - it ended up being closer to 2.5 hours. I was in service for the 2023 Rav4 Hybrid scheduled 10k service maintenance check. I wasn't given a thorough review of what they had done besides a picture of my tire with the thread size info of all of them (through text), and the costumer paperwork (where all the details are found).

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by The Fly$ on 12/06/2023

Had a much better experience with this location than their other northwest location. Big difference.

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by Andrew 1 on 12/06/2023

I have been in the car industry for a long time: sales, service, BDC, finance, management and the team needs work. You can tell that the service advisors are overworked and understaffed yet very nice, which is the only reason why this is 3/5. Had they not been nice, this would be 1/5. The service assistants (greeters) are waiting to do nothing... This is the third time I've serviced my car here and it's the same every time. Their position sucks in the automotive industry and every dealership has a similar position, but if you don't like it get a different job (I did). I worked many terrible jobs, yet that doesn't mean you can purposely ignore customers who are waiting for you to process their cars so they can get a Service Advisor assigned to them. I ended up pulling one aside and requesting that they please assign one to me because they were in a group with the others doing nothing as we all waited for them as they laughed and joked around.

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by Nananana on 11/30/2023

They had my car ALL day. With little up date and incorrect time estimates. Just one long wait after another.

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by HP and wife on 11/30/2023

We went through a couple dealer around Austin and looked for a new Toyota RAV4 They told us that they don't have it in stock if we want to buy it we have to wait at least 2 weeks and the price is kind of high compared to the RAV4 we bought from Autonation

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by Bkjones4235 on 11/29/2023

Ed and Abby at Autonation were great to work with. We had been looking for a new 4Runner for a couple of months and both of them were clear and upfront on the vehicle price and beat every dealer between San Antonio, Houston, and Austin. They were very fair on the trade in price as well. Would highly recommend purchasing a vehicle from them.

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by MaPaesM on 11/27/2023

I always take my car to Autonation and I feel they are fair and honest. Never had any issues. Of course toyota dealerships are expensive, but the service has been great.

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by CowboyGuy on 11/26/2023

Salespeople and finance people were very friendly and helpful. I am a very skeptical buyer; especially when it comes to auto dealers. Surprisingly, I believed all our dealings were fair and honest.

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by nbstosi on 11/25/2023

I brought my 2007 Camry Hybrid in because it was flashing check engine light and VCS and seemed to have stalled several times. I drop it off and later get a phone call from my service tech, Tony Sabatino, telling me that the brake actuator needs to be replaced. He tells me unfortunately the part is on back order indefinitely. I ask him, “What would cause the actuator to fail?” He replies, “Well, there’s no rhyme or reason to it.” (Remember that…) I begin thinking I’ll probably need to get a new car and ask him to send me the contact information for a salesman and tell him I’ll get back to him on what I’m going to do. I decide to try to find the part myself. Looking online I found # 44050-30660 Brake Actuator that matched the make/model of my car and found a dealership that had it. I call Tony back and as soon as I tell him I found the part he immediately begins acting very weird. All of a sudden his computer isn’t working, he can’t get into the system, and he can’t find the part that was needed for my repair and that he needs to call me back. I tell him I’ll hold, and after doing some more tap dancing he tells me I need # 47050-04120 Cylinder Assembly Brake. I tell him to transfer me to the manager, Greg, who I then explain my issues to and tell him I’m just trying to figure out what part I need for my car’s repair. I get a call back from both Greg/Tony telling me that the backorder issue was due to the fact that they were looking up a (incorrect) superseded part number and that the correct part is # 04003-44830 (also a Brake Actuator). Tony tells me that the labor will be 2-3 hours and that the part will arrive the next day. I tell him to order the part and hang up, but decide to call back to get a full estimate. This time Tony tells me it’s actually going to be 4 hours. I end up calling Greg, the manager back and ask him why his service tech isn’t able to give me a proper estimate for labor when it’s all supposed to be standardized. I also lay in to him about the fact that I was about to begin looking into buying a new car because of his service tech’s mistake. He says that it’s the fault of the parts department, not his service tech, but to his credit he is very apologetic and gives me the estimate for labor ($675). I know they charge somewhere around $220/hr. I went in this morning to pick it up and walked up to a random service tech and asked them if they could help me check out. I started to ask him about how they know what parts are needed for a vehicle and if he can show me something verifying the part that was put on my car was in fact the part that was needed for my vehicle. He starts to do that, but another service tech interjects. I tell him I’m just asking because a mistake had already been made and that I just want to verify, because what I was able to find online is different than what they ordered and what was quoted to me by a different dealership. He blows me off and tells me that you can’t look up parts yourself because you need to know the VIN number. I end up checking out and leaving. Still bothered by what had happened, I decide to check and see if there had been any recalls for parts on my car. Sure enough, back in 2014 there was a recall (POL 14-04) for brake actuators that my vehicle’s VIN was covered under. As far as I can tell, the superseded part number was the one they had ordered for my car, and the new part number was the one I had found online. This makes their argument that the reason they had thought the part was on backorder was due to a superseded part number to not make any sense. I’m also shocked that the fact that the part had been recalled was never at any point brought up to me. I know I wouldn’t be covered under the warranty anymore, but every time I’ve taken my car in to a dealership for servicing they have always mentioned if there were recalls on parts for my car. From the Warranty Bulletin labor time to replace the actuator was supposed to be 2.3 hours and I was charged $675.

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