Audi North Austin
Customer Reviews of Audi North Austin
Hope you don't expect a quick process
byon 07/12/2022
I purchased a vehicle from Audi North Austin on 5/18/22. I am an Arizona resident and bought the car out of state. I was told by their finance director, Natalie Watson, that it would take 4-6 weeks to get my registration. After the weeks passed, I called the dealership to get a status because the DMV in Arizona still hadn't received anything for my registration. No one called me back for two days until I finally reached out to the Audi corporate office for resolution. Audi North Austin uses a third party service, Dealer Docs LLC, for their out of state purchases. They didn't send any documents for my registration to Dealer Docs until June 30th, 43 days later--meaning they took no action on my documents for 6 weeks. I called Dealer Docs LLC on my own to find out they informed Audi North Austin on 7/7/22 that they needed a bill of sale and an Arizona emissions test in order to finish my registration. It is now 7/12 and no one from Audi has reached out to me to tell me of the additional items needed. My temporary plates expire on 7/17/22 and I am currently still in Texas taking care of sick relatives and cannot get back to Arizona until August 4th to get the additional documents. They are now not responding to me on how to get temporary plates to bridge the gap between my expired temp plates and the required emissions test. I suspect they did this so that I would not refinance my autoloan before they were paid on it. There are also other reviews online citing the same issue, and they are not out of state residents. Some people citing 100+ days to receive their registration.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Unsatisfactory Preowned Purchase Experience
byon 03/12/2020
Be extra cautious when purchasing a used vehicle from this location. This started out as a very pleasant purchasing experience. I bought from out of town and my salesperson, Josh was very helpful and responsive in answering my questions. Purchase was simple and fast when I arrived in town. After driving the vehicle home, I was unable to open the back door. I contacted my salesperson the same day of my purchase and alerted him to the problem. I was told that the vehicle was purchased as is and the dealership couldn't do anything to assist with the issue. I would hope a dealership would be a bit more open to solving a problem that was identified the very same day the vehicle was sold. Especially since it was an issue that would have needed to be fixed for any other customer to buy the vehicle had I not purchased it. Very disappointed in the lack of response or desire to fix an issue that clearly existed when the vehicle was sold. Be extra cautious when purchasing a used vehicle from this location. Update.... Now, less than 24 hrs after purchase, the back right door also doesn't lock or unlock.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Love it!
byon 01/28/2020
It was such a nice experience shopping at this dealership. Tanner was our specialist. He was so sweet and we never felt like we were being pressured. He was able to help us look at the exact car we were interested in and help get the pricing to for our price range.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Poor professionalism, language and demeanor
byon 01/27/2020
My wife and I were at your dealership this past weekend and one of your sales people tried helping us buy a car. His overall demeanor was unprofessional and acted like he was doing us a favor throughout the process. He started off ok by recommending us to try different models since we were still thinking about A3/S3 vs A4/S4. He took us for a test drive on those models. As soon as we entered the car, he sat in the car in the front seat instead of my wife and his demeanor changed. He didn't do a good job directing us where we were going. During the test drive he was recommending other car companies and said some weird things. When we came back, we wanted to price out the A3 and see what a lease would look like. He said some insensitive/racist comments about my name while he was typing it in. If he was really curious about my long name, but there is a nice way to ask about it. He was talking about random weird things and he didn't get any input from us about how many miles we will drive, finance options, etc, He just plugged in some numbers himself and brought back some low ball number. I understand this is the start of the negotiation process, but I would've liked some finesse and class. I am buying and Audi and I don't need a hard sell. I will not name the person directly here, but he definitely needs to get educated on how to talk to a customer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
completely unresponsive
byon 12/05/2019
I called five times for service. Was told a Service Manager would call... never got a call.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Darrell Robles Great Customer Service
byon 09/07/2019
Darrell Robles always has amazing customer service when I bring my car in for its yearly maintenance. This is the 3rd time I have been in since I bought my Audi Q5 and each time he is very respectful and kind. One day him and Kevin helped find my credit card that was stuck under my console. They took it apart, found it and replaced everything for me. Very helpful!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Josh Boom is so cool
byon 06/26/2019
Josh B was an exceptional salesman and truly made the Audi experience outstanding!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pain-free purchase
byon 06/15/2019
5 stars for Cory Rutherford and Audi North Austin!!! Best buying experience ever! Was looking for a used car for my son before he heads across the country. Found a prospect vehicle on the website and decided to show up and take a "test drive". Cory met us and it was smooth sailing from that point on. No pressure at all. He gave us the info that we needed in a helpful and knowledgeable way. After listening to our needs/desires we identified a different car that was EXACTLY what we looking for. After a reasonable negotiation, we decided to buy the car. We were out of the dealership in less that an hour. Cory is the bomb!!! Thank you. - Chris K.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Incredible experience
byon 06/12/2019
Cory was awesome to work with! Very professional, accommodating and fun to work with. Would highly recommend to anyone looking for a new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pain-free purchase
byon 06/12/2019
Looked all over Austin to find a quality used car for my son before moves across the country. Everything seemed overpriced with high milage. Then we wanted to test drive an Audi just to see what it was all about. Then we met Cory Rutherford at Audi- North Austin. He saved the day. Absolutely, no pressure to buy a particular car. He listened to our needs, gave great information, consistent communication and most of all....he was kind and personable. He helped us get the deal we needed/wanted and did it with ease. Once we locked in the deal, we were out the door in 45 minutes. No hassles or pressure. So glad we wound up at this dealership! Thanks Cory and Audi -North Austin -- Chris K.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
GREAT SERVICE
byon 05/18/2019
We brought our 2012 Q5 in for service on May 15th. our service adviser Darrell Robles took care of writing up the service needed and as usual all went very well and we picked up our Q5 the next day. The service experience with Darrell is very informative and was completed in a timely manner. Darrell also took care of our Audi in 2018. We will remain customers of Audi North. J. Ackermann
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst customer experience after 14 years of Audi ownership
byon 01/31/2019
I received the worst customer service at this Audi location. I received the wrong price on a standard service twice, was misinformed on how long the service would take (ended up being 5 days, when I thought it would be done within one day), and during the process learned that I should actually be negotiating on service prices. I would recommend going to another Audi dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Buy a used car
byon 11/26/2018
Everyone was very helpful and cooperative. Especially Brandy Diaz and Roy Tauriello. They were great helping me and my dad find the right car for us and helping us take car of everything quickly and efficiently.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Friendly but not efficient
byon 10/25/2018
I found the people at Audi to be perfectly friendly. However, two service guys have complained to me about how back-logged they are and how there's such a long wait and not enough service people. It is very noticeable. The first time I brought my car in for a scheduled service, I was told I could leave it, but that it would be at least three days before they even looked at it. I took it back and went to my independent car shop. Why schedule clients to drop their car off if it's going to sit in the lot for three days? This time I came in for a couple specific problems, one of which involved ordering a new speaker. I pre-paid on a Saturday and was told to bring my car back Tuesday to have the speaker put in and that it would only take one hour. I called Monday to confirm and never heard back! On Wednesday, I called back to see what happened and was told I'd get a call back. I got a text back to bring it in the next day (Thursday) and I could wait while it was being done. I called Thursday morning to confirm that it was a good time (because I don't have extra time to wait around on account of getting to work), and was told they can't actually see me today! I was unable to get anything scheduled for the next 7 days due to timing issues. The biggest timing issue is that they say it takes one hour because that's an estimate for how long it takes the service guys once they've started working on your car. But even if you schedule a 1-hour procedure for 10am, there's no promising that it will be done even by 1pm. Because of the inability to make a promise as to the actual length of this appointment, one guy offered me an appointment with a loaner car so I could still get to work. The appointment was FOUR WEEKS after my original appointment! No thank you. So now I've prepaid a couple hundred dollars for a speaker and Audi has failed to uphold their word on installation twice and I still have no appointment for getting it installed. Find a good independent shop and avoid Audi unless you have something specific that can only be done at the dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Audi Q5
byon 09/11/2018
I traded my 2015 Lexus RX 350 for the Audi Q5. Absolutely, the best decision I have made. Love the way it drives and all the features it provides. Audi North Austin was awesome. Thanks Steven Hill for a great purchase experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great dealership!
byon 08/10/2018
I recently bought a 2018 Audi A4 and am absolutely in love with it! I came to the dealership on a busy Saturday afternoon but was taken care of in a very timely manner. I worked with Steven Hill who helped me through the process of purchasing a vehicle. He answered all my questions and was very friendly, professional and knowledgeable. I will continue to purchase my future Audi's from Steven! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Deception
byon 08/02/2018
Deception, mis-information and greed are the corner stone of this Audi dealer. As you walk in there is aura of arrogance and indifference. If you don’t look the part, you will be ignored. The culture of the dealership is that of numbers: what have you sold? How much? And where is the next deal. Customers don’t matter unless you are buying an R8 , Q8, V10, or an F12. I bought a used VW from this dealership. The experience was the worst I’ve ever had in my car buying history and that too from a dealership. The sales guy I was dealing with was deceitful! I was sold a car that DID NOT pass inspection while I was told everything checked out. As soon as I drove it off their lot, I had to take it to the VW dealer to get it fixed. Next I was short changed on the tax sticker. Rather than 12 months, I was issued a sticker for 11 months… really? 1 month made that much of difference in your books?! There are plenty of good dealers (including Audi) in the city of Austin and you would be better off taking your business there. STAY AWAY!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great customer service!
byon 02/22/2018
Great job James! Thanks for exceeding my expectations.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Poor customer service
byon 02/18/2018
Sales person (James Morrison) was rude. I had an appt and he called to say he could not accommodate, everyone is busy at the dealership, really? Once I got to dealership after rescheduling, fuel tank was almost empty for a test drive so I had to return back to dealership, refuel and go back for test drive. Sales person did not know much about the car. He would run back to ask his peers specifics about the model ( this happened twice for what I call basic questions) Then we get to the fun part, price negotiation. Midway through the conversation he steps out and goes to talk to another client, wtf. Then I show him comparable pricing from other dealerships and he didn’t bother to look but straightaway mentioned, why are you here at this dealership, you should go to the other dealership. What a genius way to win business. That was enough for me to walk away, not getting my business.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Poor Service on my 2017 Q7
byon 12/25/2017
Consistently Poor Service from the Service Dept.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Amazing Service
byon 12/20/2017
I had an electrical issue with my car and called Audi in the morning to see if I'd be able to drop off the vehicle that day. I spoke with Mike and not only did he fit me in first thing that day, he got me a loaner car without any fuss. They were extremely accommodating so I could make my appointments that day, and they fixed the problem along with completing a much needed service within a few hours. I've always had good experiences with this dealership but this experience was exemplary.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
