Customer Reviews of AutoNation Chevrolet West Amarillo
Another great experience
byon 03/10/2024
I have been using Autonation for quite a few years to buy my new or used vehicle. (I've done both) They are very helpful at helping me get what I want.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 03/31/2024
Came in without an appointment and was taken care of professionally and timely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Another great experience
byon 03/10/2024
I have been using Autonation for quite a few years to buy my new or used vehicle. (I've done both) They are very helpful at helping me get what I want.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
AutoNation West Amarillo
byon 03/01/2024
We were in the market for a 2024 Chevrolet Silverado 2500HD & could not find what we were looking for in our area. We did find exactly what we wanted at AutoNation West in Amarillo. After speaking with Kenyon Sikalasinh & Kevin Kessenger several times on the phone, we made the decision to take a little road trip from Baytown, Texas. After arriving at the dealership we were met by 3 gentlemen, Kevin Kessenger, Kenyon Sikalasinh & Ryan Johnson. We could not have asked for a better group of men. From the moment we stepped foot in the dealership to the time that we left, we were meet with so much kindness that it felt as though we were visiting family. This was by far the best experience in purchasing a vehicle. Thank you, Kevin, Kenyon & Ryan for making our visit a pleasure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Bought a new pickup
byon 02/09/2024
Very satisfied. Joe Rogans did a great job helping me find what I was looking for. They gave me a very satisfying offer on my trade in.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Vehicle Service
byon 02/05/2024
I needed a repair on my vehicle and despite their service being full for the day, Nathan at Auto Nation worked me in and got my vehicle repaired the same day. Nathan and Auto Nation provided excellent customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Team!
byon 12/27/2023
Professional, kind and quick service associates.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 12/18/2023
Quick service by a very knowledgeable service rep.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Chevys times.
byon 12/07/2023
I like the service they do because you don't have to make an appointment some times you can just drive in. And just not like the times when they not clean all the oil when getting an oil change.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/28/2023
Excellent service, they always are so nice and after all your needs. I won’t go anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you!!
byon 11/22/2023
The service department always goes above and beyond to help and be a blessing, thank you all!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Got the job done!
byon 11/21/2023
Had to take Lola (my Tahoe) in for an airbag recall. Scheduling went smoothly, service great and done in a timely matter. I even got a complimentary ride from work to pick her up. Overall great experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GREAT
byon 11/21/2023
GREAT FAST SERVICE
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/17/2023
It was a Friday afternoon. I was from Tennessee out of state. I had been traveling and needed some service done. Didn’t know if they could get it all done before closing but they got it all done. I’m so thankful. Great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 11/14/2023
The booking process was smooth. Staff knew what they were doing. The vehicle was ready before 1pm.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Waiting on part recall to come in
byon 11/03/2023
They have been good to call and update me. Work has yet to be performed. Part issue not dealership issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Autonation ruined my car battery
byon 10/20/2023
Took my 2016 Chevy Impala to Autonation West Amarillo because the power steering was periodically shutting down. They charged me $342.95 labor and $38.56 for shop supplies. They said the checked all the connections and everything was OK and said there was a software update that would hopefully correct the problem. First why is the $343 charge in labor? How long does it take to check connections, second if it a software update, what is the shop supplies? Third, they drained my car battery so far it damaged the battery and will no longer hold a charge. I have spent the last three days charging and jump starting my car. I have had 3 places check the charging system and all three say that the charging system is working perfectly, but the battery has very low cranking amperage and needs to be replaced. I will not ever take my car back there. It came out worst then it went in
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Quality Care
byon 10/13/2023
Serviced vehicle. Waited (and waited) in waiting area for car. Provided a nice car wash in addition to service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine Oil Change
byon 09/25/2023
I dropped my car off at 11am for the routine oil change. They did not have my car finished when I arrived at 4:50pm I paid my bill and asked where my car was. They gave me keys to someone else's car. I went back in and told them that was not my car. Then I was told by the service advisor that my car was out getting a wash. 25 mins to 6pm I still did not have my car. I went to the front and they told me that they had lost my keys. My car was not cleaned or washed. They just blew me off until I asked why my car was not there. I had an extra set of keys for my car thankfully. I was able to get it. They are going to call me when they find my keys. I am very disappointed in the service and why they could not have been honest with me from the start. No making me sit there worrying about what happened.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
President, FCW
byon 09/06/2023
AC died as I arrived in Amarillo in 103 degree temp. Anne & Terry turned my repair around in remarkable time. Anne was especially friendly and helpful with fantastic communications. The personal service was more like Neiman Marcus than an auto dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Needed trip check and new plugs on my truck
byon 09/01/2023
Ended up also replacing bad valve cover gasket and flushing brake fluid. Coby did good with explaining what things were checked also repairs that were needed what was done. Also appreciated appreciated receiving back a washed truck.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 08/28/2023
Horrible it took three HR’s for a oil change I’ll never go back when they told me they could get me in and out quick
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
2 Comments