Bad Service-Rude Store ManagerWritten by car_hound on 01/20/10 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? No
I had a very bad experience with Lexus of Memphis. My car will not downshift smoothly. After multiple attempts at repairs, the service rep said it was my fault because of the way I drove the car. He said I needed to learn how to drive that particular car. WHAT? I have been driving for 30 years. Hello! It is an automatic transmission. Those issues are well documented all over the internet. It is not my fault. During the visits, the service was substandard. After one visit, I was handed the keys. I went out expecting my car to be out front. It was not. Since there was not anyone around, I had to search for my car on the back lot. On another visit, the car was pulled around front with mud splashed across the hood. I wrote a polite but firm complaint letter. I received a reply from the store manager, Stefan Smith. Basically, he told me to pound sand. He specifically told me that he had no problem with me going to a different dealership to buy my next car. I sent his letter and my letter to Lexus USA. They called and apologized for the content and tone of Smith's letter. Regardless of the Consumers Report evaluation, Lexus has quality issues. Many of my friends have the same transmission problems on my model and multiple other Lexus models. Lexus of Memphis wanted $2200 plus tax for a 60,000 mile check and timing belt replacement. I had the same work done at a very reputable shop for $1189. Lexus of Memphis made multiple attempts to repair the right rear power window. It still does not work. STAY AWAY!!