Customer Reviews of AutoNation Honda 385
Extremely Happy Customer!
byon 10/05/2023
Well I seldom take time to write a review, like once every five years! In this case I thought I would be completely amiss if I did not- out of appreciation write a glowing review of my experience at Honda Hacks Cross! I called about a vehicle that I found online and set an appointment to come in. Originally I spoke with the car sales manager LAURIE- (an Aussie)- Who was a great communicator and very fun to talk to. He then connected me with a salesman name Tim who sounds like he’s 30 on the phone but when you meet him he has white hair…lol i’m telling you these guys are over the top, they’re easy to work with they’re entertaining, they’re fun, they’re straightforward and highly professional! I saw the car, I drove the car and I bought the car! The process was streamlined, quick and easy! I had bought an atlas Volkswagen that was too big for me to drive and got back into a Honda Odyssey which is perfect for me- they gave me a great price for my Volkswagen so I also sold them that car which was another very easy process! These guys are trustworthy highly efficient and super fun to work with- I give Honda at hacks cross a five out of five stars and if I could give them 10 - I would! If you want to enjoy your car buying experience Tim has access to all the AutoNation car lots and he can look online and find any car you looking for and I promise you will enjoy working with him he is the nicest fellow! Sincerely, One Very happy lady!
New 2023 Passport first 6 mo. oil/tore rotation and recall fix.
byon 11/01/2023
Everyone is so helpful. The service manager and all his staff are so nice, professional and friendly. All done in a timely basis. They always help about my new car. I had a Honda Element for 18 yrs. I really like my new car but it is so electronic but no complaints. It has lots of safety features. The sales department was great to work with too. Great management at 385 Honda!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service and Prices
byon 10/25/2023
Excellent customer service and prices. I've been a customer for over twenty years an never dissappointed
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Extremely Happy Customer!
byon 10/05/2023
Well I seldom take time to write a review, like once every five years! In this case I thought I would be completely amiss if I did not- out of appreciation write a glowing review of my experience at Honda Hacks Cross! I called about a vehicle that I found online and set an appointment to come in. Originally I spoke with the car sales manager LAURIE- (an Aussie)- Who was a great communicator and very fun to talk to. He then connected me with a salesman name Tim who sounds like he’s 30 on the phone but when you meet him he has white hair…lol i’m telling you these guys are over the top, they’re easy to work with they’re entertaining, they’re fun, they’re straightforward and highly professional! I saw the car, I drove the car and I bought the car! The process was streamlined, quick and easy! I had bought an atlas Volkswagen that was too big for me to drive and got back into a Honda Odyssey which is perfect for me- they gave me a great price for my Volkswagen so I also sold them that car which was another very easy process! These guys are trustworthy highly efficient and super fun to work with- I give Honda at hacks cross a five out of five stars and if I could give them 10 - I would! If you want to enjoy your car buying experience Tim has access to all the AutoNation car lots and he can look online and find any car you looking for and I promise you will enjoy working with him he is the nicest fellow! Sincerely, One Very happy lady!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
Chris Higgins is an amazing service advisor!
byon 08/16/2023
The best Honda dealership in Memphis! I moved to Memphis in 2021 and AutoNation Honda has been taking care of me since. I love their online appointment scheduling service, which is very convenient for me. Chris Higgins which is my service advisor is great! I’m always greeted with him as soon as I pull in through the gate, with the paperwork of my service I’m getting done that day. He keeps me updated throughout the time I’m sitting there waiting on my vehicle. He always makes sure I’m up to date on all my service needs. Thank you so much Chris Higgins & AutoNation Honda!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great buying experience
byon 07/31/2023
Our salesman, Joe Warner, made the whole buying experience pleasant. He is very knowledgeable and not pushy. I highly recommend Joe Warner.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Pilot Needed
byon 07/19/2023
Tim Dacus was very helpful in making sure I was able to find a used Honda Pilot in my price range. The dealership made sure it was in the best condition as possible as I was looking for an older model. This is my fifth new or used Honda bought from Dealership that Phil Hathcock is at. Thank you so much.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Fast!
byon 01/25/2023
The lobby is very inviting. Seats are spaces out. Free snacks, water and coffee. 1.5 hour oil change wait.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Best Car Buying Experience
byon 11/18/2022
I must say that this was the best car buying experience I’ve ever experienced. I was very nervous and scared because the past experiences was not so good with other dealers. My Salesman Joshua Lee was my salesman and he was phenomenal. He made the process smooth and comfortable for me. He communicated from start to finish. I was blown away how fast the entire process was. I am very pleased and satisfied.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Loved it!
byon 11/02/2022
I had the easiest car buying experience at autonation 385! Thank you Atrienne!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
What a Great Experience
byon 10/06/2022
They made buying my new 2023 HRV easy and seamless. My salesman Antione was very helpful and friendly. He answered all of my questions, gave me a detailed explaination of all the cars features.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
best yet!
byon 08/24/2022
Best experience ever! I thought the last dealership was good, but these folks were on it! They understood what we wanted, and made it happen! Thanks Auto Nation Honda!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Amazing Service Always
byon 06/02/2022
This dealership is where I purchased my first 2015 and second Honda Accord 2019. My family and I have been truly pleased with Honda 385. The service department has very nice workers as you come in. They greet you and ask you the nature of your visit, and to our service consultant Chris makes sure everything goes smoothly. I/We trust this location with our vehicle. If you're looking for a great service department...go and check out Honda 485.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
General service
byon 03/24/2022
Honda respective, we're very nice and professional, once I pulled up Honda was waiting on me. They said it was going to take 2 hours and was ready bye then. Explain what needs to be done next with my car and the price. Even washed the car. Thank you honda
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Consistent and Thorough**
byon 03/04/2022
I received service on my vehicle at this location several times. Each time the service has been great. Depending on the type of service I received on my vehicle, the wait time has been reasonable. The great service provided has been consistent. They took time to explain different aspects of the vehicle's maintenance. I will continue to take my vehicle to this location AutoNation Honda 385 Memphis, Tn.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent dealership
byon 03/04/2022
Perfect experience at this dealership! They are not pushy & the facility is so clean & comfortable! I loved my salesman, Ryne, and all the staff! I highly recommend this dealership for all the ladies wanting a stress free car buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
An oily mess
byon 08/04/2021
On July 29, 2021, my wife had the oil change on our 2018 Honda Accord. The vehicle has 19,200 odd miles. On Monday, August 3, 2021, I discovered a large oil leak in our garage floor. I returned the vehicle to the dealership, was told that oil was on the undercarriage of the vehicle and the vehicle was not leaking oil. On August 4, 2021, I discovered a smaller oil leak on the floor of my garage, and once again I returned the vehicle to the dealership. We have not had this problem before the oil change on July 2021. I received a text message advising me my vehicle is ready to be picked up but was not advising what caused the oil leak. The vehicle runs fine as one would expect from a vehicle that has 19,200 miles.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Why bother with an appointment at AutoNation 385? Why go to them at all?
byon 01/03/2021
I brought my Civic in for an oil change. The AutoNation guys found during their inspection that the brake rotors needed to be turned. My service advisor left me a message saying they could complete the work in about 90 minutes he just needed the OK. That's where things started downhill ... I attempted to return his call within 20 minutes but was not able to reach him. I was finally able to work my way through the phone tree to get to a Service Dept. person and let them know that I wanted the brake work done. Two hours later no word from anyone so I stopped by to see how much longer. Not only had they not started, it would be another hour before they could get to my car -- the service advisor said it was because of the delay from hearing me -- a three hour delay because of 20 minutes and him not answering his phone!? I did not have two more hours to wait for the work and made an appointment to have the brake work done the next week. I had an appointment at 9:30 a.m. and my new service advisor thought the work would be done around 1:00 p.m. By 1:30 I had not heard from anyone so I worked my way through the phone system to my service advisor and was told it would be two hours before they would be done -- they were just starting to evaluate if the service (that was recommended by them the week before) was needed -- what!? When I asked why the delay I was told it was because of people waiting. I talked to the Assistant Service Manager and expressed my displeasure at the ridiculous amount of time this was taking to do this. He offered to drive the car to me -- hopefully that same day or in the morning. When the Service Advisor called me to say the work had been done he said the car would be dropped off after the morning rush. No word again by noon the next day, so I call back and work my way through the phone system and get the Service Manager. When I asked when I was going to get my car, he didn't know I wanted it back in the morning -- what!? The whole problem with understanding what needed to be done -- he said the appointment system doesn't talk to the work order system. I gave them the date of my original visit when all this came up, so even if their systems aren't integrated they had the info they needed already (and don't complain to your customers about your computer system problems). Both of these service visits were on my days off ... sitting around waiting on these guys to do what they said they would do is not how I wanted to spend my vacation days. All this to say, the AutoNation 385 service department is not worth the hassle. There are many other places to take your car that can do the work and actually have some idea of when it will be done and have some common sense about how to handle their customers. I talked to two other customers waiting for the service guys that overheard my discussions with the managers and they had similar stories of promised times not being anywhere near what actually happened. If I had done this to one of my customers, my boss would have my head!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Service
byon 11/01/2020
Maintenance Service and Recall was done in a timely manner. Great customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 09/01/2020
Service appointment was smooth and very timely. My service rep was extremely helpful. No issues at all. Would recommend this dealership to anyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
AutoNation Honda 385
byon 08/11/2020
I always get great service every time I have my Honda Pilot in for any kind of service or service recall. i always deal with john Tierney, Senior Service, Advisor who goes above and beyond the call for me every time I come in. Goes over everything that was done to my car & explains any questions I may have. Recommend John to all my friends who have Hondas & that includes my wife who has a new 2020 Honda CRV. Only person I prefer to deal with so I contact John ahead of time to be sure he will be there the day I come in.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Martha Pugh
byon 07/20/2020
I think it’s really too bad they could not help me
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
2 Comments