Bob Frensley Chrysler Dodge Jeep Ram Car Dealership Madison Tennessee | Edmunds
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Bob Frensley Chrysler Dodge Jeep Ram Sales Reviews

  • 2210 Gallatin Pike N
  • Madison, TN 37115 (map)
  • Chat with Dealer
Sales Rating:

Get the FAX, all the facts....CarFax report

Written by wmorales on 09/27/09 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

In May, 2007 my Son purchased a 1999 Chrysler Sebring from this dealership for me for Mother's Day. In all the excitement we obviously failed to receive the CarFax report on this vehicle. I spent over $4000 on this vehicle for repairs at this dealership since May, 2007. On September 24, 2009 I traded this vehicle and was presented the CarFax history.....The Salesman at Bob Frensley failed to provide this paperwork and I assume because the sales man told me to my face that this vehicle was a One Owner Local Trade. I am not ignorant but a Major Rental car - Owner #1 - from Orlando, Florida is not local to Nashville, Tennessee. The second owner had wrecked the vehicle and this information was not presented to me at the time of purchase. The second owner was, in fact, a local trade from the Nashville area. I was listening to a college football game broadcast on the radio last night and heard numerous commercials for Bob Frensley Chrysler Dodge Jeep stating that they were" home of the local, one owner trade". Please make sure you get the CarFax report prior to signing any paper work and don't make the same mistake I made. It was entirely too costly and, in my opinion, entirely unnecessary for a customer to have been treated in this manner. I don't wish this type of experience on anyone.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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