Customer Reviews of Serra Chevrolet
2024 Corvette purchase
byon 11/04/2023
Thanks to Edward Williams and Darryl Smith for helping to facilitate my vehicle purchase. There were a few challenges, but they provided great support in order to resolve my cluster issue with my 2024 Corvette.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Gott'errr Done..
byon 03/26/2024
Fast friendly customer service family oriented and professional. Angela Wilson, the service manager at Sarra was a great help.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2024 Corvette purchase
byon 11/04/2023
Thanks to Edward Williams and Darryl Smith for helping to facilitate my vehicle purchase. There were a few challenges, but they provided great support in order to resolve my cluster issue with my 2024 Corvette.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best dealer
byon 12/03/2020
Awesome as always!!! We have always been so pleased with customer service and honestly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service Department will attempt to Void your Warranty
byon 01/05/2018
The service department is trying to void my warranty by stating my Silverado has been in a wreck. I bought the truck new from Serra and it has never been in any wreck since I’ve owned it. This information is also corroborated by the fact there is no official report of a wreck or any such repairs (CarFax, Insurance Company, GM). The Service Manager is providing false information to the Regional Warranty Representative in an effort to “sell” this claim upwards to GM. This is beyond lying and is approaching fraud. I will be telling my issues to all of my friends, family, and the organizations I race with, SCCA and N.A.S.A., and advising them to not deal with Serra and likely avoid Chevrolet all together.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Thanks
byon 04/15/2017
Very helpful and nice. Everyone seems really friendly. Definitely helped out being to pick up my truck after service closed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful service department!
byon 04/12/2017
Our service advisor, Mr. Chenault, was wonderful! He worked hard to get us in and out and explained how our part would be fixed. Prior to that even, the service manager spoke with me to confirm the part would even be in before I made the early Saturday morning drive into the dealership (we live about 40 min.). Excellent service from everyone!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 04/08/2017
The swift service was very pleasing. I am happy with this dealership. I look forward to coming back and will recommend this dealership to friends.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
DarrylB
byon 04/07/2015
As always great service,your your staff is friendly and knowlegable. They always keep me informed as to repair times and any changes. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Silverado Purchase from Serra Bartlett
byon 03/11/2015
This is the third vehicle I purchased from Serra. The salesman was incorrect in some thing he told me that influenced my decision so it created a tense moment at the finance desk. I was happy that he went the extra mile to make good on what he told me. It speaks to his character and professionalism. My wife and I left the dealership very happy with the purchase and would recommend him to any one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Repairs, Maintance, and Recalls oh my!
byon 03/04/2015
Great work from Brian Crisp and his team in the service department along with Jim Horton for making sure I was able to get around town still
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Repairs, Maintance, and Recalls oh my!
byon 03/04/2015
Great work from Brian Crisp and his team in the service department along with Jim Horton for making sure I was able to get around town still
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service, as always!
byon 02/14/2015
I came in for an oil change and inspection for a bottom end rattle on my SS Camaro, and they took care of me without an appointment. I own two Chevrolets, and only trust Serra with them. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase of 2015 Trax
byon 02/02/2015
Darnall was a complete pleasure to do business with and to get to know..Jim, Mgr, was very knowledgeable and easy to deal with...two great assets to your organization.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Serra Bartlett Chevrolet is #1
byon 01/28/2015
I came in to check on the 2014 Malibus,and wanted a black car and you guys had exactly what I was looking for, and it didn't take all day to get me approved so thank you salesman Darnell I'm very pleased with my 2014 Chevrolet Malibu.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Serra is Excellent
byon 01/27/2015
I always have a great experience when I come to Serra, from the day I bought my truck and even now when I bring it in for service. I have had my Chevy Avalanche for 10 years now and Serra keeps it running like new. If there are issues with my truck they are sure to advise me on what's best and most needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional service
byon 01/15/2015
I was traveling from LA to TN for the weekend when my service engine light came on. I explained my situation and the service department was extremely helpful even noticing that my breaks needed immediate attention as well. They provided me with a loaner car and repaired my suburban within the work day!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car recall
byon 01/09/2015
Very comfortable and clean waiting area. All the employees seemed happy with their job which makes the customer want to come back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service Department at Serra Chevrolet!
byon 12/29/2014
My wife and I own 2 Chevrolet Camaros, and I only let the service department at Serra Chevrolet work on them. They are honest, do great work, and are a pleasure to deal with. Tyler was my Service Adviser at this last trip to the dealer, and he was great, as always. I really appreciate everyone's work at Serra. I'll always come back to you guys for any service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Serra is Memphis' best GM service department!
byon 12/19/2014
Josh took in my 2010 Camaro SS for some repairs, and although the job was a little on the difficult side, you guys did a great job on it, and I'm really happy with the results. Josh stayed in contact with me to ensure that I knew what was going on with my car, and I really appreciate that. I now have two SS Camaros, and I wouldn't let anybody else work on them but Serra Chevrolet. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My Experience
byon 12/19/2014
Had a good salesman Leon and he took great care of me. It was raining that evening and he drove the cars up for me to look at and look in. My experience was great!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
My Malibu
byon 12/19/2014
I plan to support GM cars and dealerships such as Serra Chevrolet in the future if they can eliminate the bad odors from my ac/heating system and allow me to get a replacement car. They have yet to locate and fix the problem after several notifications and visits. I spoke to the service manager and was advised to wait. I also asked for a loaner car if they needed to keep it overnight a few days. Additionally, I asked them if I could swap my car and get a Camero to replace the Malibu due to the problems I'm incurring. I plan to pay it off earlier than scheduled. I wished they had given me the 2013 Malibu vs the 2012 Malibu based on my down payment but they told me there were more rebates on the 2012 at that time. And Josh, Joshua, and Mr. Norton were very prompt and courteous. P.S. Please asked the service and sales departments to allow me to swap out my car ASAP until they can correct the problems with my Malibu and you all will be gracefully appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Welcome to Serra Chevrolet in Bartlett, Tn. Serra Bartlett is part of the Serra Automotive Group that was founded in Grand Blanc, MI in 1973 by Albert M. Serra. He began with a single Chevy store and a simple customer first philosophy.
Within 5 years, Al Serra Chevrolet achieved Top Five dealership status in the United States and, in the process, fine-tuned a solid formula for growth and an unquenchable passion for success.
In 1984, the Serra Family came South to Bartlett, TN. Almost 30 years later, Serra Chevrolet is proud to be the #1 Chevy Dealership in the Mid-South.
Following sound operational strategies, Serra Automotive has managed steady expansion in economies both struggling and strong.
Today, Serra Automotive operates in five states and employs more than 1,100 people. The network includes 24 dealerships and represents 37 automotive franchises, making it a formidable
1 Comments