Sales Reviews - 1773218429

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HORRIBLE! Beware of this place!!!

Written by Shannon_vw on 03/23/13 11:19:40 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

BEWARE! The short version of the story: worst service, sales, and managers even possible. HORRIBLE OWNER (Mike). Brand new car they couldn't fix and wouldn't help me. AND I got called incompetent!? Alright, here's the long version of the story. I purchased a brand new 2013 Impreza from the salesman John, although I was not comfortable with the deal that they made, I went with it anyways. I was not told until I was signing the papers that the only way the got me approved was to add on an extended warranty to the deal. Very unprofessional. After having the car for around 3 weeks, it began not starting at times. I brought it into service and Chris and Travis were great! The salesman John however, acted as if he didn't know who I was when he noticed I was not happy. They supposedly figured out what was wrong and had to order parts. I was told the parts would be in the next day. Three days later I called to find out the parts were there, they just didn't call me. So I brought my car in again and they 'fixed' it. Two weeks later it was doing the same thing again! I brought it in again and they kept it for MULTIPLE days without calling me and letting me know what was going on. Then they 'fixed' it again. A few days later... it was still doing it. Finally I brought it in again and they had a 'subaru engineer' look at it. And again they 'fixed' it. A week later, it was back at it, not starting again. Frustrated I went into the dealership to talk to Mike, the OWNER, (who was helping in the sale of the car as well). Mike didn't have time for me. So I talked to Jeremy. I asked them what they were going to do about the fact my car was not starting and they could not fix it. I expressed my concerns and Jeremy claimed that they did not even once duplicate my concern, of the vehicle not starting. I argued and finally he grabbed Chris, the Service Advisor, who suddenly seemed as though he was my natural born enemy! He also agreed with Jeremy (the manager) and stated he never duplicated my concern and there was nothing wrong with my vehicle. I made them print copies of the invoices and low and behold it said on EVERY SINGLE one of them that they duplicated my concerns. I asked Jeremy if they were going to get me a new vehicle or take it back as a lemon when he argued that SD does not have a lemon law stating how many times it has to be fixed. I disagreed with him, telling him it was 4 times and that my car will be back in for service the next day for the fourth time. (I am very aware of the laws of SD.) He got angry and starting calling me incompetant and escorted me outside. The whole time, Mike refused to talk to me. I called Subaru of America, which they are taking the car back as a lemon now, and they are finally taking care of the situation.. bottom line, NO ONE at Schulte Subaru belongs in the car business. EXPECIALLY, Mike S. I am also getting ahold of the dealer inspector of South Dakota, Ron R., as I suggest anyone that has had a problem with Schulte Subaru does as well. I may be young (18) and a women, but do NOT call me incompetent when it comes to the SD law or cars. (I work at a car dealership, I am not stupid by any means.)

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

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