Wakefield Buick GMC

by Odessa E on 02/05/2024

Service and wait time were great.

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by Manfredl on 08/22/2023

Oil change with appointment took 1.5 Hrs. for what do I make appointment. Also charged me more then it said it would cost

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by Gmc Denali on 03/11/2023

Professional accurate service. Dealer respects customer’s needs. Completely satisfied with all aspects of my automotive needs for my vehicle by Wakefield

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by Markomenna on 01/17/2023

I have had nothing but issue after issue!!! The first time I had my truck in was for an oil change and an issue with the touchscreen. I had a warranty that covered the touchscreen. When I called I was put on a waiting list that would be 2 months. I came in on the date of my appointment and was told the warranty just ran out 5 days ago. I made calls to GM and after back-and-forth conversations, they agreed to a discount for the repair. A repair I should MOT had to pay because I had the warranty and was told to come back for an appointment that was past my warranty!! Since then......... My vehicle has been in many times for the same codes and they keep charging me !!! FINALLY! I was told they got rid of the guy that had been working on my truck. I have pictures of the horrific work that was done with wires that they said were a problem. The wires that were different colors, were replaced with ALL blue wires and jumpers and left exposed at the bottom of the truck where water can easily get onto them and short out and or corrode the wires! Not replaced with the proper colored wiring and connection like it was from the manufacturer. Now, the latest things! While my truck was in again for the same codes, I was given a loaner. I noticed some issues with the brakes on the loaner and reported it to the dealership. I returned the loner when they called and said my truck was ready on Friday. Saturday, I get the same codes! Monday, I called in about it and was told they didn't have a loaner, The one I used, with the brake issue, was taken out of use and a new one is out with a customer. They will call me as soon as they had a loner. A few hours later that Monday, I received a call that they can give me the loaner I had before. The one with the brake issue. While I had this loaner again, Thursday, I was involved in a car accident! WHY? Because when attempting to stop at an intersection, the brakes did NOT work! I managed to turn to the right as fast as I could while still pressing the brakes or the vehicle coming from my left, which I collided with, would have T-Boned me! THANK GOD I SURVIVED! I called the dealership to report the accident immediately, reminding them of when I told them BEFORE, the loaner has brake issues! They chuckled, and said, "no, we had it checked out." I said WELL, I JUST HAD AN ACCIDENT BECAUSE I COULD NOT STOP! I TOLD YOU IT HAD BRAKE ISSUES! I told them the law came and called to have it towed. I told them where it was towed to. Meanwhile, my truck is still at the dealership. I was told there is an issue with a part of the fule neck and they ordered the part. A $200.00 and some dollars + labor. Over $500.00! To be paid when the truck is fixed. So, in good faith, I gave them $200.00 down. I am waiting to hear back from the dealership.

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by Charlie Gray on 04/22/2021

Thorough, fair and honest. The Wakefield Buick Service Department keeps our cars operating in top form for years after the purchase.

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by JackieM on 01/06/2021

Oil change and tire rotation was promptly and professionally.

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