Toyota of Greenville
Customer Reviews of Toyota of Greenville
Car Not Prepped
byon 04/30/2022
I drove from Columbia to look at a used Tesla Model S. Seriously thought I would buy it and drive it home. When I powered it up the battery was almost completely discharged and warnings were flashing on the dash. Even if I had wanted to buy the car after that I couldn't have driven it back to Columbia without a long charging wait.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Toyota of Greenville is Great
byon 04/14/2021
I just bought my 2nd vehicle from Toyota Greenville, and it was another smooth, pleasant buying experience. Very happy. Rocky Bolden is an awesome salesman, and will work FOR YOU.
Bad sales experience with Toyota of Greenville
byon 11/16/2016
Purchased a new $50,000.00 truck with an additional rim and tire package to be added later. Specifically asked the sales person if we would receive the original tires and rims back. His answer was yes we would. Fast forward a few weeks later to pick up truck after package was installed. We only find the old rims in the truck, no tires. When asked about the tires the sales person said they couldn't transport them back to us. Reminded him that he said we would get them back. He says he will speak to his manager and get back to us the next day. No call after several days, so I call him. His story changes to he never said we would get the tires back. He says the tires were not on the original invoice and were free so pretty much I get nothing. Pretty much told me they were not willing to do anything. These tires were on the vehicle when I purchased and drove it off the lot, so free or not I owned them at that point. I did not sign anything that said they would not be returned with the vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Keeping my old 2000 Toyota Solara in good running condition
byon 12/01/2015
The work was done well and finished on time. I'm retired and living on government checks. It's important to me to keep my car running without major repairs I cannot afford. So far, the dealership has done a great job making that happen.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Nice people, cool waiting area
byon 12/01/2015
I went to Toyota of Greenville to get my car serviced and was pleasantly surprised to see that they have a large comfortable waiting area
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Highlander 5000-mile service
byon 11/30/2015
I had an 11:00am appointment the Wednesday before Thanksgiving. Routine 5K maintenance, no repairs. But I expected it to be busy then, and I was right, so I resigned myself to cooling my jets in the waiting area for at least 90 minutes. To my surprise and delight, they had me in and out of there in less than 45! Quick, clean and friendly service. Couldn't ask for better. BTW, this is the second vehicle I've purchased and keep maintained at Toyota of Greenville. I have never had a bad experience there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Flat Tire on Road / Service at Shop
byon 11/29/2015
Wife had flat tire on road- contacted Toyota of Greenville- was forwarded to Service Dept- was told that Toyota does not do service calls and we should had taken the Road Assistance offered, wife asked if Toyota of Greenville could check to see if we had Roadside Assistance and if so, provide a contact number, wife was told Toyota of Greenville could not do that. My wife changed the tire herself. This is very disappointing that your team could not check if Roadside Assistance was purchased (it was), and provide a number, yet left her alone on the highway with no assistance from Toyota.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Spiral cable warranty repair
byon 11/28/2015
As far as having work done on an automobile can be enjoyable, Toyota of Greenville makes it as comfortable as possible. Their customer service people are always smiling, polite, and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Technician drove off with my lugnut socket in his pocket
byon 11/23/2015
Had my scheduled 30K service completed at Toyota of Greenville. Scheduled it online. Fine. Arrived for my appointment. Told the service advisor about my previous horrible experience having the oil change there. The technician failed to tighten the nut on my oil pan. Leaked all over the carport floor. Could have wound up costing the dealership a brand new Tundra if I hadn't caught the leak in time. So one would think that they would make doubly sure not to screw up on my vehicle service appointment this time. not so much. I have security lugs on my tires. You have to have the tool to remove the tires. I brought it of course. I guess the technician liked it. He put in his pocket and drove off the dealership. They notify me my service has been completed. Fine. Go to get into my truck and leave. No tool. Now you can't removed the tires without it. What if I get a flat. I'm stranded. I go back in to the service bay. They tell me the technician put it in his pocket and drove off. Seriously? We wait there for about 10 to 15 minutes after I could've been driving home, while we wait for him to come back. I get caught in 5 o' clock traffic as a consequence. Not so convenient? Not so being a little extra careful not to screw up my service experience after the oil pan nut leak incident. NIce. This is the kind of expectation for a jack-legged mom and pop garage. Not a Toyota dealership service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Example
byon 11/23/2015
I am greatly appreciate the very gently welcome of the representative. They did their job on time with a smile on their face. Thanks again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
In and out in great time!
byon 11/20/2015
I was in for my 60,000 mile service, and I was in and out in an hour!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Efficient, friendly, thorough
byon 11/20/2015
Most of my periodic maintenance visits for my 10-year-old car result in hundreds of dollars in repairs that are identified during the multi-point inspection. But this time the identified "repairs" were suggestions, which I postponed until they became "requirements." No hassle, no prodding. A real pleasure.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service from Toyota of Greenville
byon 09/02/2015
Sales staff made the extra effort to answer our questions about different options available. Everyone at Toyota of Greenville has been very customer friendly and has provided 5 star service in honoring all the commitments made at the time of the sale.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
it was excellent and magnificent services i had in Greenville SC
byon 09/01/2015
Nathan Reese Toyota of Greenville [Phone number removed] that Gentleman was not just professional only but he was care about my need for me and my family thank you for all the team in all Toyota but especially for this location in Lawrence Rd and i will go back to buy another car for my son but it has to be with Mr. Nathan Reese than you again
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing Experience
byon 09/01/2015
Having never bought a car before, I was quite hesitant to even set foot on the dealership's lot for fear of being jumped by bloodthirsty salesmen looking for their next opportunity. However, I was shocked when, as I approached the facility, an attendant simply asked if someone had assisted me yet or if I needed some help. That was just the first of many, many great moments from then on. I would definitely recommend that anyone visit this dealership if they are in the market for a Toyota or a new car for that matter.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good Dealership
byon 06/18/2015
Toyota of Greenville was a good place to look for a new car. I had a 2006 Sienna and it was time for a new one. I had worked with Carlos some months ago, driven a test car and now was the time to get down to the negotiations. The people were easy to deal with and I got a good deal on a 2015 Sienna SE.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Steller Service
byon 12/22/2014
Took the car in on a Saturday not knowing exactly what the problem was or how serious. They diagnosed, fixed, and returned the car that day and charged a fair price. Second time I have had to use them. Again, they met all of my expectations of what good affordable service is. Kudos.....
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tire Sensor
byon 11/03/2014
Thought I had a tire losing air due to a possible puncture. Seems the tire sensor on my 2012 Prius V performs 2 functions. Not only will it detect low pressure in a tire it will also indicate if it detects a significant difference in pressure BETWEEN tires. Who knew? In any case the matter was handled in a most courteous manner by Service Adviser Ken Hodges with an explanation without any cost. Since I've only been in the Greenville area for 2 years my experience may be limited with Greenvile Toyota but every instance, whether for service or advice, has made me glad that they exist. If they continue with this type of service they will be my go-to dealer whether for a purchase or service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Integrity counts
byon 05/30/2014
With the normal passage of time, I was notified that my Prius was "due" for certain standard services and checks. Upon arrival, my service advisor, Kyle, determined that our minimal usage of the car (as we are now retired) meant that we did not yet need the service that many people do. Thus a multi-point inspection and alignment check were conducted just to make sure, and there was no cost. Now that's the kind of integrity that makes a customer want to come back when service is needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Now that's what I'm talking about
byon 05/23/2014
When you start shopping for a car, do you set expectations? As a Sales Strategist charged with leveraging cultures and skillsets for our company, defining expectations is my first step. I wanted a new car, a Camry specifically. The reasons are numerous, the top; stylish, safety rated, gas mileage, sedan. The expectation was more focused on the monthly payment, and duration of payments. Josh R started our relationship as I would expect, with questions and conversation pertaining to what I wanted for my new car. The balance of our conversations was very customer centric (best part; I was the customer!). It did not take us long to find the perfect car on the lot, the financing was equally as quick. Done, I'm the proud owner of a 2014 Camry. It's a beautiful car, and I am a very happy owner.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales Review
byon 04/29/2014
I wanted a new car about the same size as my trade in. I chose the RAV-4. The sales person Michelle S was knowledgeable about all the particular features that I wanted. Her happy and quick were a breath of fresh air.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments