Sales Reviews - 92120

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Dealer Sales Reviews

Sales Rating:

Don't Bother

Written by marshrat on 09/24/08 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

The sales experience was mildly unpleasant. I was made to wait long times on two visits. Price negotiations were just silly. And I made it clear that the only reason I was considering this dealership 30 miles from my home was because they were opening a location just 7 miles away. But what has me particularly upset a year later is my experience with the maintenance plan they sold us. It promised "tires for life" if I brought the car in on time for its regular oil changes, tire rotations, etc. And that enticement was the only reason the plan offered value to me. I was assured this service could be completed at the new Stokes Brown in Bluffton. That was not exactly true. First, the dealership here opened several months later than promised, meaning I had to not only arrange my travels to be here when the odometer clicked 5,000 miles, I had to side trip 30 miles to Beaufort for that first service. Subsequent service took place in Bluffton, where I delivered the maintenance plan packet and coupon book to the staff on each of three visits (10k, 15k and 20k). At each, I asked that all required maintenance - whether covered by the plan or extra - be performed. At 15k and 20k, I asked specifically about alignment. I was told that all work had been performed. I learned last fall - after confirming a complaint by another customer - that the tires could only be replaced in Beaufort. I complained then to Mr. Brown who was intransigent, claiming the two dealers with the same name were separate businesses - something I was led to believe during the sales closing was not the case. Since, I helped my mother purchase a car from the Bluffton dealership, which was clearly a mistake. Now I need tires. I called the shop in Beaufort, was told I had to speak with the service manager, Wayne Lamb, and it took another message before he returned my call nearly a week later. It took more than a day for him to check my service records and get back to me with message that my Rav 4 had not been aligned at 15k, and I would never be eligible for the promised tires. My very reasonable settlement offer for a refund on the balance of my maintenance contract has been rebuffed. Mr. Lamb suggests that I deal myself with the company that issued the plan.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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