Sales Reviews - 509420515

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4 Runner Purchase

Written by bbacher on 08/31/11 07:55:35 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I purchased a 2011 4-Runner from Ralph Hayes Toyota last week. I could not have asked for a better car-buying experience. Tim Willis and Don Evans worked diligently to get me the car I wanted, fitted exactly the way I wanted it. In a nutshell: I researched everything to death...I sat down...stated what I hoped to pay for the 4-Runner and what I hoped to get for my trade...and they came back with a better deal. The price was what I hoped to pay and I got much more for my trade-in than expected. Jeff, the finance manager, was also a pleasure to work with. Despite the fact that they were closing shop for the night when I finished with paperwork, Tim Willis took the time to help me pair my phone to the car's blue tooth and explain how a few things worked in the car. A couple of days later I returned to have an installation done. Tim Willis and Don Evans saw me shopping for some accessories while I waited. They both treated me like a 5-star customer...and let's just say that Don made sure the price was right on my accessories. I have been a regular service customer of Ralph Hayes Toyota (routine service and emergencies) since I bought my last vehicle there in 2002. Johnny Johnson, the shop manager, has taken care of it since then. I have always felt as though he has bent over backwards to be helpful, honest and fair. I look forward to many more years of helpful service from him...and I look forward to seeing the look on his face when he sees that I FINALLY got rid of the old Sienna! Thanks Don, Tim, Johnny, and Jeff for making me feel like I am your only customer! I also appreciated the prompt Thank You card and the follow up call from Tim. If I was forced to come up with complaints, it would be that they weren't giving the 4-Runner away, that Johnny doesn't work out of my garage at home, and that Tim and Don didn't give me any opportunity to haggle. Like most people buying a new car, I went in prepared to haggle. Thanks for robbing me of that experience Ralph Hayes Toyota! Keep up the great work! Sincerely, Bryan Bacher, Anderson, SC

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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