Faulkner INFINITI of Willow Grove

by Kuba on 12/11/2018

5 stars for friendly smiles and services, but 1 star for efficiency. I waited for my car to get delivered for almost 2 weeks. Did they finally deliver? NO! I had to fly to PA to get the car that I already was paying for. I've been charged smth around $900-1000 for delivery. And they refunded me only half of it. But it's not the end of the story. Wait for the best part of it. I've been driving my temp license plate for 2 months waiting for metal plate. Today the temp is expired and guess what. I still don't have the plates. I called DMV and they have no records of my car. Like NONE! Called the dealership, and nice lady told me that she received a call from a broker I was getting the car from and everything is now in process. Really? Now in process? I mean people are really nice over there and I like them, but making business takes a bit more than just being nice. It's a system issue. So again, would I do business with them again? Probably yes. But, have to be prepared to wait and get things done by myself. ***Update Response from the owner(?) came quick here. That was nice, Thank you! I've contacted the given number and spoke to a manager. The same day 12.3.18 I received an affidavit for my temporary license plate. And I've been promised to be contacted later that week. Unfortunately nobody contacted me till today 12.11.18. I had to call myself again, when I was again promised by Lisa that she will call me back in minutes as soon as she contacts someone somewhere. 2 hours nothing again. I called back, but nobody picked up the phone. I left the voicemail. No one calls back. So I try to call the office again. The rep says that she sees her at her desk, but she just never picks the phone up. Calling again and again. Finally she calls my cell and informs me that they lost some original paperwork so they will have to process everything again and it will take couple of WEEKS! Weeks? There are a lot of things what I need the license plate for which should have been done many weeks ago. I do understand that it may take some short time. I also can wait a bit more. But what I refuse to understand is lack of responsibility and the level of service where you have to call and find out possible reasons of delay and dates yourself. Moto of this dealership is "To be sure" and my questions is "Of what?" Money loss, time wasted, promises not kept, mistreat. So, dear mister Owner. I will have to ask you to involve in the process a bit more than just this Google and other reviews.

Read more