O'Neil Buick GMC
Customer Reviews of O'Neil Buick GMC
New Car Purchase at O’Neil
byon 03/14/2024
Keith was a pleasure to work with during the purchasing process, and Frank was honest and forthright during the sales process. The Finance liaison (I’m sorry I forget his name) was helpful and made ‘signing on the dotted line’ the easiest process I’ve encountered so far.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Car Purchase at O’Neil
byon 03/14/2024
Keith was a pleasure to work with during the purchasing process, and Frank was honest and forthright during the sales process. The Finance liaison (I’m sorry I forget his name) was helpful and made ‘signing on the dotted line’ the easiest process I’ve encountered so far.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Deceptive or Incompetent
byon 12/04/2016
I found a truck I was interested in: a 2016 GMC Sierra 2500HD with a service body. I was in touch with the dealer for about a week, when I noticed that new dealer incentives made the price of the truck very attractive. I sent another email to Amanda Duffy, who supposedly verified the price and asked me to come in as some rebates were to expire the following business day. I came in that same day, spent a couple of hours checking out the truck (and waiting), just to find out that the price of the truck is actually $8,000 more than advertised or verified. Their contention is that the price of the truck was correct, they just "forgot" to include the "upfitter" of the regular bed to service body. They would not honor the advertised price and declined to accept the responsibility for their omission and misrepresentations. Very disappointed. Will not shop there again. Beware...just because you verify the price does not guarantee that this would be the actual price of your new vehicle. Deceptive or incompetent....either way, I will not shop here again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Top Notch Dealership
byon 01/22/2015
From the moment we walked in until we left with our new vehicle the next day, every aspect of the experience was exceptional. In particular, Ben Shoolin is fantastic. His knowledge and desire to fulfill all our requirements really made this the most enjoyable car buying experience I have had. O'Neil Buick / GMC has secured a repeat buyer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service visit
byon 01/22/2015
As usual, my service visit was excellent. I was greeted when I drove in, was quickly taken care of, and my inspection was done before I knew it. LOVE that dealership!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 01/19/2015
Keith Southard did a fantastic job getting me in a vehicle at a price I could afford. He was also very thorough explaining details of the sale and functions of the car.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Awesome ONeil Service
byon 01/17/2015
Scott in service is awesome. He made this experience yet another reason why I have BOTH a GMC and Nissan from O'Neil
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Throttle body repair
byon 01/14/2015
My experience was great! I feel that the service technicians take time to explain the problems with my vehicle. I have been told that they tend to charge women more than men for the same problem - but I do hope that is strictly conjecture that has no basis of truth. My only concern is that, lately, I have been experiencing major problems with my vehicle. These problems have been quite expensive and they seem to be happening more frequently. Just in the last few weeks, I've spent close to $1000. I also spent quite a considerable amount of money last year with problems related to the Malfunction Display Light (aka Check Engine Light). So this is not a problem with O'Neil but with General Motors. I am really beginning to re-think this choice in vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Service Visit
byon 01/13/2015
As usual your service advisor took real good care of me. I usually work with Dave. He was busy this visit, so Mike. He got me in & out in good time. The only thing I was not happy with was my car was NOT washed!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My Terrain
byon 01/11/2015
The person I spoke with on the phone went out of the way to accommodate my crazy schedule so I could get my Terrain in for an oil change. Car was clean when it comae back. Just wish fluids were topped off.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service, very professional
byon 01/10/2015
I came in early without an appointment and they took me first to check my tire pressures and they also did an oil change.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Service in this Area
byon 01/09/2015
Came in for oil change, tire rotation, and State inspection. As usual, service was top notch. Dave and Mike took great care of me. Thanks so much!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First Class Experience!!
byon 01/07/2015
I dealt with Amanda, Robert, Frank and Matt and the deal, the service, the follow up and the entire experience was absolutely first class from start to finish. I started with 9 dealers and when all was said and done O'Neill was victorious because of the way these people did business. Great job and great purchasing experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Experience!!!
byon 12/28/2014
I had a great and pleasant experience at your dealership. I dealt with Frank Raisman, who was professional, courteous, kept me updated on the status of my Yukon, and was a pleasure to deal with. I would definitely recommend going to Frank to my family and friends. When I am ready for a new truck, I plan on coming to O'Neil to purchase that truck through Frank.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service at O'neil GMC
byon 12/23/2014
Scott and Todd along with the tech attempted to fix the tire problem on my 2015 GMC Canyon for the second time . The simple conclusion is that the brand new Goodyear tires are defective. The guys tried their best and hopefully we can bring this problem to a successful conclusion soon.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love Scott Saldan
byon 12/19/2014
I love working with Scott Saldan - he treats me royally, and is always extremely pleasant and professional. Scott is an asset to O'Neil Buick GMC! I keep coming back to O'Neil because of how awesome Scott is.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always Great
byon 11/24/2014
Service is alway ready when you arrive. They have everything together, get you and get you out without any hassles. They check to see if anything other than what you came in is needed, and update what needs updating.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience at ONeil Buick
byon 11/19/2014
Everyone was very helpful and did their best to get us the right price with all the features we had hoped for. Walked in around 2pm and left with a new vehicle at 5:30pm.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding service at O'Neill Buick!
byon 11/03/2014
Service is always high quality at affordable prices delivered on time. Service Manager, Dave, is the best! No problem too complex for him to develop a solution....great interpersonal skills in dealing with customers!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Car
byon 11/02/2014
My salesman was very helpful. He is always very helpful, knowledgeable and very considerate. One of the reasons we went with a GMC vehicle was so we could continue to deal with Keith Southard. He is a real asset to your company.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!
byon 10/31/2014
Great job, I always have a pleasant experience every time that I have been here. Everyone is very helpful and nice!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2014 GMC Sierra
byon 10/30/2014
As I was shopping for a new truck, I worked with several local dealerships in order to find the right vehicle and price. Not only did O'Neil Buick GMC, go the extra mile to find the vehicle I wanted, the agreed price was significantly better than any of the other dealerships I visited. i intend to recommend O'Neil to any of my family, friends and associates if they are in the market for a new vehicle. The sales professional who I worked with, Brian Kimmey, was also outstanding to work with. brian listened to what I wanted and was able to deliver a vehicle that met all of my expectations.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments