Scott Kia Of Springfield
Customer Reviews of Scott Kia Of Springfield
Changing a deal after signature.
byon 06/20/2023
Went to purchase a car at the dealership. I was trading in two vehicles.Sales associate asked me to sign a piece of paper indicating price per month and term of the lease. after agreeing to the price and the term I signed her paper. the sales manager also signed the paper. Removed all items in both vehicles. Also had to have a friend of mine pick me up and go back home and get the other vehicle. Transferred insurance. After all of this the finance guy showed up at the desk. I signed all of the paperwork. then he brings out the contract for me to sign. The term was one year less on the contract this devalued my trades. They did not want to make any adjustments. At this point I had to swap insurances, Drive one car home and get a friend to take me back to the dealership and pick up my other vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
A horrible experience
byon 12/06/2017
This dealership tell you one thing and then does another they're very dishonest if I were you I would run to another dealership
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Great experience! No stress and love our car!
byon 10/28/2017
We recently purchased a used 2017 Kia Sedona from Scott Pizzi at Kia in Springfield. What a great experience. I called ahead to asked some questions and mentioned the car we were interested in seeing (from the website). He recommended I make an appointment, which I did. We got there and the car was waiting our front for us to look at/test drive. Scott is super easy going, not pushy and did everything in his power to make us happy....even staying late and coming in early 2 days later to meet us so we could finish the sale. I needed the title of my trade in to sell to them (which they gave us significantly more for it than we anticipated!) but they still let us go home with our vehicle that night. Shawn and Kristen (the financial managers that we dealt with) we fast and efficient...and very friendly. Even one of the sales managers that wasnt dealing with us remembered us when we came in the second time, greeted us, and made a joke with my husband from the other night. Truly, best car buying experience Ive ever had. The only thing Im upset about is that the dealership is about 45 minutes away and we wont be getting our car serviced there, since there is a closer Kia dealership to my home. Hopefully the people and customer service at that one are as great as Springfields!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Experience
byon 10/05/2017
My experience at Scott Kia of Springfield was great. From the service team member Melvin who I spoke to in regard to my original vehicle, to the sales team member Keith Williams who helped me with my Lease choice. Working with him put all of my concerns at ease, and his follow-up has been much appreciated. Working with Kristen was a pleasure. She made sure that I understood every page signed including my trade information. The General Manger Ed was there greet and ensure that everything was going smoothly. Everyone at the dealership was friendly and welcoming. The dealership itself was comfortable, bright and provided many areas that allowed you to wait comfortably. The ease in which the process went with full understanding of my choice ensures that I will highly recommend Scott Kia of Springfield to friends, family and even strangers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome Experience
byon 06/25/2017
Dan H at Kia helped us with our new lease and we couldn't be happier. Excellent service and would recommend this place to anyone looking to buy or lease.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Buying Experience
byon 06/04/2017
We're from Delaware and the car my Wife was interested in was at Scott Kia. We traveled about 60 miles and the experience we got was well worth the drive. From the saleman Rick Torres to the Sales Managers Jared Zangwill and Tony Lapinski to the Finance person everyone was friendly, personable and genuine. Unfortunately I forgot her first name but her last name ended in Rose. They did everything they could to help us make the best decision for us. Just when I thought this wasnt going to happen, Jared got us to the point where we could go home and think about it. But no pressure. Then I gave them a couple of options that might work for us but my wife just wasnt interested in them so when I called to tell them we were going to just hold off, I got Tony who really just made this happen and so we have the car that my Wife wanted and a dealership that we can trust with any future Kia purchases. There was no pressure at all to buy and everything that we agreed upon even verbally was confirmed at signing. We would definitely buy from this dealership again and I would recommend them to anyone wanting to buy a Kia. I have bought many cars thru the years and I would say my experience with most dealers has been ok at best but some were just plain bad. I have had some that were very good for the most part but I can honestly say from the time we walked in until we drove away in a new car 3 days later, the experience has been exceptional at Scott Kia. Best Regards, Dave & Maddie
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Third time's a charm
byon 05/21/2017
We just purchased our third car in 6 months at Scott Kia and as always, they did a great job for us! They even enrolled us in their Scott Kia Advantage Program that gives us credit toward service and future purchases! Kudos to Alan and Rob for another great job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Never Again
byon 05/03/2017
I'll start on the one positive note that there it.. Ron, who was my car salesman, is hands down the best person who has ever sold me anything. I was so impressed with his efforts and drive and he was the ONLY positive part of my experience! My experience that happens to still be going on. (Meanwhile I got a vehicle months ago.) Ron was amazing he laid out all of my options from leasing, to buying used, to buying new and he really helped me leave with the car that I wanted at a price within my budget. He is actually the reason I leased from Kia opposed to Nissan. (Nissan offered me more miles and features so it made more logical sense to lease from them BUT Ron was so amazing and worked so hard from the time I walked in to get me what I wanted, when I wanted and at the price I wanted it and because of him I went with Kia.) I probably will NEVER go with a Kia again... I don't know who was worst Sean, or his boss Steve. When it was time to do my paperwork with Sean he acted like he didn't even feel it it, as if I was being a bother to him... (I'm sorry for coming to get a car from the company you work for and they asked you to do your job... How dare they?!?!) Sean lied and said he'd been calling me for 3 weeks after I got the vehicle and he hadn't called my phone once, I finally get in touch with his boss Steve who makes promises and I still haven't heard back from that man, he's apparently too busy with interior decorating to handle business... With that being said, I now understand why Sean feels so comfortable providing poor customer service, his boss does it and allows it... The communication within their team is terrible, they don't talk to each other which is probably worst than not communicating with their customers, which they also struggle with... Ron thank you for carrying your team here and allowing a part of my experience to be delightful!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
STAY AWAY FROM THESE PEOPLE
byon 02/28/2017
I bought a car from these jerks and because they have issues with my husband they are refusing to work on my car or do oil changes. They are discriminating against me because of my husband.
- Recommend this dealer? No
above and beyond
byon 12/19/2016
Scott Kia is a great place to look for a car, everyone there was very nice. I was surprised they were helpful and understanding to my needs. Leone was my salesperson, he went well beyond of what I had ever seen in a car salesman. I highly recommend this place to anyone looking for a car, you will feel like home there. I look at my car and thank them so much for their time and understanding.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great job putting a deal together
byon 12/03/2016
I wanted to take a moment and thank those at Scott Kia, including Allen, Rob and Nicole for taking the time to put together a good deal for us. The follow up was great and they even found another rebate for us after the deal to save us even more. Great job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Extremely Satisfied
byon 08/30/2016
I met with Jim on Saturday morning. We discussed exactly what I wanted. My car of choice, the 2017 Sorrento EX with the exact features that I wanted was not readily available, as I had been unaware the Beige Leather interior was not available with the color vehicle I wanted. He and Frederico did however, find some acceptable alternatives. I was offered a good trade-in price for my 2012 Chevy Equinox. They also honored the price Listed as excellent in my Allstate Motor Club Car Buying Service. We shook hands on the deal and I left, being that they needed to have a car delivered. Frederico asked me as I was leaving to just send him an email as to what color car I would like. A couple hours later Frederico called me back with great news. He was able to get a car that was loaded with extra options that I hadn't even requested. They rushed to get it ready, and I was able to drive it home that Day! You can imagine I was thrilled and very thankful that I chose Scott Kia to buy my car. Another one to mention is Tom Stelzer, whom was able to get me a great price on the extended warranty, which turned out to be the icing on the cake. He went over all the terms with me clearly and was very pleasant to talk to. I'm a firm believer in teamwork an your staff exemplify the meaning of that. I plan to recommend Scott Kia to all of my friends and plan to be a life-long customer there. My wife and I love our new car! Thank You once again David Hall
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful & Great Experience
byon 08/29/2016
We had a wonderful experience at Scott Kia of Springfield. Our sales rep Justin B. was simply amazing. He was very, honest, knowledgably and kind. He made our car buying experience easy and comfortable. Also all the folks there at Scott Kia were wonderful. They helped us find a vehicle that was affordable and just right for our family. We are very grateful and pleased with our experience at Scott Kia of Springfield. We highly recommend them. You won't go wrong with them. Thank you all at Scott Kia of Springfield. God Bless!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good Experience!
byon 08/18/2016
Very friendly and helpful salespeople, especially Ronald Monroe and Chuck Simpson. When it comes time to buy another car we will definitely come back here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
IT WAS GREAT WHILE IT LASTED
byon 08/15/2016
I Purchased a 2014 Kia Optima Hybrid in May of 2I Purchased a 2014 Kia Optima Hybrid in May of 2015. I traded in a 2015 Kia Forte because of paint peeling. I took the hit on the payments. I upped my payments instead of doing lemon law and such. I asked if Apple Carplay can be installed. I was told yes, there will be a download for it and your car will be abe to get it, a year later and Carplay is finally out. I cannot download the software. the delaership said that they could put me into another 2016 Kia Optima and the payment would be $102.00 a month more. why should I pay for their mistake? are you kidding me? you sold me something and told me if would have a feature and neither you or Kia Motors will say anything or do anything about it. I was told that they could put another radio in but they would have to cut my dash. the is total BS. I looked up the 2014 through 2016 radios and they are the same dimentions so now what? how aoout fixing my issue? I bought multiple cars form this place. I would love to rate them -5
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Best Place to Buy a Car!!!
byon 07/24/2016
The sales people and finance guys were wonderful to work with. They made the car buying experience a pleasure and they worked hard to make sure that I got the car that I wanted at a great price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service and great people
byon 07/20/2016
I recently purchased a new vehicle at Scott's KIA. The service was amazing. The staff was very friendly and knowledgeble, which made my experience pleasurable. Thanks Scott KIA!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
best customer service
byon 05/24/2016
Everyone, especially Hasaan Ricks was super sweet
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A good place
byon 05/14/2016
I have been servicing my Spectra here for five years and received good service. We just purchased a Kia Soul. It was a good experience. Good service and follow up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great to work with
byon 02/21/2016
So easy to work with. We went in and knew what we wanted and how much we wanted to spend. We got exactly that a little more.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
He did what he said he could do
byon 03/17/2015
Huge shoutout to Charles Smith who came thru on his word...He was very professional n made me feel comfortable thru the process. I luv my Kia Sorrento....thank u thank u thank.....familyiseverything!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
