Matt Burne Honda Car Dealership Scranton Pennsylvania | Edmunds
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Matt Burne Honda Sales Reviews

  • 1110 Wyoming Ave
  • Scranton, PA 18509 (map)
  • Chat with Dealer
Sales Rating:

Dealer Baits & Switches, ignores e-mails

Written by croosader1 on 08/30/09 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

After test driving an Accord at Matt Burne Honda, I e-mailed the Sales Manager and offered him my business if he could meet a lower offer which I had received. The Sales Manager did not reply to my e-mail. Several days later, I e-mailed again to indicate I was still in the market. At that point, the Internet Sales Rep e-mailed to confirm that they could meet the monthly payment I had asked for. I called the Internet Sales Rep; he again confirmed the price. I picked out a specific car, set up an appointment, and made personal arrangements to come down and close the deal. Within an hour, I received an e-mail from the Internet Sales Rep claiming that there had been a "change in the programs." When I called, he mentioned nothing about programs, but instead claimed that he had accidently included a previous customer's trade-in when calculating my monthly payment. His inconsistent excuses, along with his unsolicited assurance that this was not a 'bait and switch,' only confirmed what would be obvious to any reasonable person--it was exactly that. I then e-mailed the Sales Manager and both owners, on four separate occasions, and asked that they honor the original quote which had been documented in e-mail and confirmed over the phone. I did not receive a single reply to any of these e-mails. I'm disappointed at the way I was treated by this dealership, and I'd recommend against doing business with them--not only because they resorted to the dishonesty of bait and switch tactics--but because they would not honor even a written quote.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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