Dean Honda
Customer Reviews of Dean Honda
BE INFORMED - AT LEAST ONE MANAGER USES STEREOTYPICAL HIDE-THE-BALL TACTICS
byon 10/07/2021
In short, a manager and salesman at this dealership did not inform me of the Honda Loyalty Appreciation Offer I was eligible to receive and tried to pocket it as profit without disclosing this to me. Although there are several Honda dealerships in our areas, what brought me there was their participation in the Costco Auto Buying program, where in exchange for leads they had agreed to fixed pricing in relation to invoice cost of vehicles. I had sent an inquiry regarding a 2022 model and had been in contact with one of their salesmen. Prior to visiting, I had submitted information to value and receive offers on my potential trade, independent of my purchase interest. In response, someone different from Dean Honda’s purchase department contacted me interested in purchasing my vehicle at the KBB estimated value of $26,300 (this included my submitting photos and disclosing some door dings/scratches). When visiting the dealership to test drive the 2022 vehicle and allowing them to inspect my vehicle, the salesman handed me a KBB form offering me $26,195 for my vehicle, assuring me that Dean Honda was giving me the fair market value for my vehicle. When I asked about the reduction from the original $26,300 offered by the dealership, he said that the value was slightly reduced based on the cost to repair some of the dings/scratches (fair enough - had no problem with that). I then asked the salesman for the Costco program price for the Honda Pilot. Instead of providing the pricing sheet in accordance with the Costco program rules, he showed me a page in a binder showing the amount over invoice his dealership had committed to under the Costco program (not how it should be presented, but not a huge deal). While he was getting a write-up from the manager, I then asked if my understanding was correct that Honda manufacturer incentives were independent of the Costco pricing. He confirmed that they were. I then asked if the Loyalty Appreciation Offer could be applied to the vehicle price, as well, as I met the criteria. The salesman said he wasn't sure if this incentive was applicable to the 2022 models but would check if the the vehicle I was interested in was eligible. When the salesman returned, with him was a manager. The manager sat down and said he had heard we were asking about the Loyalty Appreciation Offer and then informed us that he had “already given that to us in the trade-in offer.” I immediately expressed dismay and displeasure, telling him that he should have disclosed this and can’t ethically use such a tactic. He smugly responded by saying “we can do whatever we want with it . . . it is our money” (yes - that is a direct quote). In both trade offers, they made no mention of this offer being subsidized by the Honda Loyalty Appreciation Offer, obviously keeping me unaware of it so they could keep it as profit. My wife and I immediately gathered my things and left, expressing my displeasure to the salesman as he handed me my keys on my way out. He told me he understood and was not going to defend the manager’s tactic. This whole experience has me reluctant to go back to any Honda dealership if this is what Honda allows managers to do with what Honda advertises as customer loyalty rebate, rather than a dealer incentive. I'm hoping this is not the case and that this dealership did not act in accordance with Honda's intent and instructions. I would have thought that such tactics would no longer be tried in an age of transparency and information readily available to consumers, especially at a Honda dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Best Car Purchase Experience
byon 01/03/2021
I've lost track of how many vehicles I've purchased / leased in my life but this was the easiest, most pleasant and professional experience I had to date. I also appreciated the ability to do some of the process online which saved a great deal of time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Professional experience
byon 11/19/2020
Very easy and pleasant experience from everyone involved in the sale of my new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
customer
byon 11/07/2020
I work with john for purchasing my honda cr-v 2020. i was just. making fun of everything between our conversation just to she how much tolerance he has. i was trying to make him think that i am not a customer who will purchase car but he took all my jokes seriously and keep moving on to satisfy my requirement. He is a guy to go with. i will recommend anyone one who want to buy honda , see salesman JoHn
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sales Rating
byon 11/04/2020
My experience was excellent. My salesman was very knowledgeable and kind. He explained in detail everything I needed and wanted to know. He also explained everything about my new car. I also received a call asking me how everything was going after the sale. I would return to this dealership and hope Rick was there to request.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 10/31/2020
From start to finish the process of going through the purchase was aided by everyone at the facility. They were if great help even though I presented an issue during purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2021 Honda Pilot Purchase
byon 10/22/2020
John “PAZ” was very courteous and answered any questions we had. Seemed very knowledgeable about the vehicle we purchased and made it a good experience. I would highly recommend John and Dean Honda
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great people
byon 09/28/2020
Both John "Paz" and Vince A. were super to work with. The atmosphere was so friendly, yet so professional. Great people and place to deal with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exceptional Internet Purchase
byon 09/14/2020
I live in Wisconsin. I was looking for a specific car in a particular color and Dean Honda was one of 3 places in the country that had the car on their lot. I worked with Rick Hess, their internet sales person, and via text and email, I purchased a car. I was hesitant that the actual car would be there since I was not able to fly to Pittsburgh for a week to take delivery but the car was there. Rick Hess was great to work with. He was incredible responsive, even after- hours! The financing staff were very courteous and professional as well. I was in and out of the dealership in a little over the hour. Thank you Dean Honda for a wonderful experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
new car purchase
byon 08/29/2020
I had a wonderful experience purchasing my new car. The salesperson Bobby was very patient and kind.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best buying experience
byon 08/27/2020
Who buys a car in the middle of Covid 19? We did! Dean Honda was exceptional along the way. The cleanliness of the facility and safety precautions were great. In addition we worked with Bobby as our salesman who broke everything down for us. Dean Honda is the way to go!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Rick Hess
byon 08/22/2020
Rick Hess made our purchase for a first car for our 16 year old daughter seamless. He was very kind and willing to work with us as much as possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Dealership
byon 08/22/2020
Bob makes purchasing/leasing a car a relaxing experience. No pressure and works to meet the customers goals. I have purchased 3 cars from Dean Honda and completely happy with the experience every time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Honda Passport Sport
byon 08/20/2020
I love my new vehicle. Dean Honda was able to get me the model, style, and color I wanted and worked with me on the financing. We were able to use my financial institute of choice. Thank you Lisa, Vince, and Mohammed (my first contact and guide to the new vehicles' lot on 51. You all contributed to making my buying experience the best ever!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Service
byon 07/31/2020
Our salesman was great. He helped us find exactly what we wanted in our new car. He also took the time to go over all the options the car had. It was the best car buying experience I ever had! When we found the small problem we had, they took care of it right away.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Used car purchase
byon 07/16/2020
Just bought a hrv and sales and service was great. They helped me out through the questions and made everything right
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Leasing at Dean Honda
byon 07/14/2020
I recently leased a new 2020 HONDA HRV EX at Dean Honda since my lease on my 2017 model had run out. Once again Dean Honda gave me an exceptional customer service experience. Their sales staff, especially Rick Hess, was knowledgeable, courteous, and professional. Rick thoroughly explained everything during the sales process and took the time to show me all of the new features on my 2020 HRV EX. I love Dean Honda, both their sales and service departments are superb!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome
byon 07/03/2020
Our experience was exceptional!! No hassle at all.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
First New Car
byon 06/26/2020
Very happy with new Insight. This is my first new car and I really wanted a hybrid. The quality and features of the vehicle exceeded my expectations. I was a little worried that my very first experience buying a new car would be terrifying, or that there would be a lot of pressure from the sales people, but everything was very simple and straightforward.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Exceptional overall experience!!
byon 06/21/2020
The Dean Honda team was incredible. Every employee was a pleasure to interact with. Our car was waiting when we arrived, all our questions were answered and there were no surprises. We’ll be back!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Civic
byon 06/19/2020
Love my white civic ... Bob was very patient and helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
