#1 Cochran Buick GMC of Robinson
Customer Reviews of #1 Cochran Buick GMC of Robinson
Buick Encore
byon 03/15/2024
Alex from #1 Cochran of Robinson Buick was fantastic. Very professional and quick responses. I felt that I received the best possible price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Buick Encore
byon 03/15/2024
Alex from #1 Cochran of Robinson Buick was fantastic. Very professional and quick responses. I felt that I received the best possible price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Leased a Buick Cascada convertible
byon 01/03/2017
I leased a new Buick Cascada convertible from Mike Mamula at Cochran of Robinson. He was very knowledgeable and answered all of our questions and was very patient in the process. Thank you, Mike!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Inspection and Headlight Recall Work
byon 07/23/2016
I brought my car in for an inspection and a headlight recall. When I made the appointment I requested the car be done by 12:30 so I could pick it up during my lunch hour. I dropped the car off the night before and also wrote a note on the envelope that I needed the car back by 12:30. At 11 AM I hadn't received any call so I called and they said the car hadn't even been started yet. The car was finally finished at 4 PM and I picked it up around 5 PM which required me to leave work early and deal with a bunch of traffic. The bill was $900 for the inspection and a brake change which is extremely high for this amount of work. While driving out of the parking lot I noticed that only the emission sticker had been updated to 2017 while the inspection sticker was still 2016. I turned around and drove back and they told me that I would have to come back another day to get the inspection sticker.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Always professional.
byon 07/05/2016
It is a pleasure to take my Acadia to #1 Cochran at Robinson. The service manager is is always a pleasure to work with and everyone else is very pleasant and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 06/18/2016
As always,work was done right the first time. Service advisor kept us informed the whole time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Oil
byon 12/02/2015
It was a another great experience with Cochran of Robinson. I dropped my Terrain Sunday night and it was done before 10am. Amazing!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
perfect!
byon 11/26/2015
. The service people in Robinson went above and beyond the call of duty for me. I am 70 y/o and have arthritis. I cannot reach the inside of the front or back windshields. I humbly asked if they would wash them for me ..And they did! Don Seaton always meets our needs and special requests.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mike Mamula is an exceptional sales consultant !!
byon 04/22/2015
Mike was attentive and listened to all our concerns. He walked us through the process of determining the best vehicle for us without pushing us or leading us into something that we might not be interested in. When we had questions on specifications of each vehicle, he had the answers and allowed us the "space" to discuss and determine which way to proceed. This process we believe is important because if we would have felt pressured, we never would have bought a vehicle from this dealership. We are really thrilled to have our 2015 Buick Encore. Thanks again Mike ! Great job!!!!! Please also give a shout out to the gentleman who did the financing. I am so sorry I don't have your name written, but you ironed out a small glitch and we are very grateful. Again -exceptional!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good dealership with a recent hiccup...
byon 01/22/2015
My experience with my GMC was exactly as it should be. Good service at a reasonable price. I gave a neutral rating for the "Based on your recent experience, how likely are you to recommend our dealership to a friend, family member or colleague?" due to this... When I picked up my truck I scheduled a State Inspection appointment for my girlfriend's car. She got a call that her car couldn't be passed because it needed new wipers @ I think around $60. I drove the car there in the rain; no issues with the wipers. I also remembered that I had recently replaced them. Looked into it a little, the wipers were replaced 3 months ago. In my opinion this is a typical B.S. way to squeeze a few extra bucks out of your customers. If this type of thing happens again I will take my business elsewhere for both vehicle service and vehicle purchases. I've recommended a few people to you guys in the past; don't ruin it over a few extra bucks of service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent Experience
byon 09/04/2014
This was my first time buying a car, and it was a great experience. Nate B and the entire team worked together to get me a great deal. I am so happy Nate introduced me to the Buick Verano. I LOVE this car. Nate was very knowledgeable and friendly, which made this an excellent experience. I would highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Super Buying Experience
byon 09/01/2014
The sales staff at Cochran of Robinson provide a positive and professional car buying experience. Justin, Chris and Dale were just great. I'm glad I had the opportunity to meet them and make the purchase of a new GMC Terrain. I'll surely recommend them to all my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2014 Sierra 1500
byon 08/20/2014
Great experience. Began looking for a new truck at a couple GMC dealers and a couple Ford dealers. Decided I liked the GMC and met Chris who was great to work with. He walked me through finding the bottom line and put me in the right model for me. A real pleasure to work with. Well worth the short drive from the South Hills to Robinson. I will be back and recommend Robinson GMC and Chris to everyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great job!
byon 04/17/2014
Donnie and the rest of the guys at Cochran are awesome! I called at 4:00 pm on friday because my brakes were grinding on the way home from work. I was worried because I had to take my daughter to the dentist at 8:00 am Saturday morning. Donnie told me to bring right in. To keep it short, they repaired my brakes and washed my car, and had me home by quarter to 6:00! Great bunch of guys!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Expectations More Than Exceeded
byon 04/16/2014
Quite honestly, I have a very negative outlook when I take my LaCrosse in for it's servicing. The previous dealership, which not only sold me the car, but did all of it's services. On the recommendation of a coworker, I took my car here and I was blown away with the level of care and professionalism. I didn't have the same, generic impression that I was being treated as if I was a cash cow, and the work that was done to the car was done quickly. I can't help wondering how much I had been abused in the past now that I saw the difference here in Robinson.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service for women!
byon 04/16/2014
If you're a single woman who knows nothing about cars you've provably been taken for a ride once or more when it comes to car repairs. With that being said if you're anything like me you have somewhat of a negative opinion of car repair shops and dealerships. I was pleasantly surprised after my first visit to Cochran in Robinson. They never laughed at me when i told them what was going on with my vehicle like other repair shops in the past. They explained the issues in a way that I could understand and informed me of the prices prior to doing any work to my car. Overall they have managed to make my experience pleasant and to change my attitude about car service/repair shops. I absolutely recommend this dealership to anyone for any of their car needs. Thank you to Cochran for being so wonderful time and time again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thank You Vince
byon 04/16/2014
I would like to make sure anyone needing service in the Robinson area go to Cochran. The toughest decision I had to make was picking an advisor. I walked in had Vince assist me right away in getting my vehicle inspected, and I didn't have a gm product or purchase my car there. Long story but inspection was up and needed done right away since I was on way to airport and got pulled over. I was shocked at the level of professionalism and speed my care I received from everyone at cochran. Even thou my vehicle was an off brand they inspected my vehicle and did my maintenance getting me parts very quickly. I was in and out right away and into my flight. I will surly go out of my way to keep going back to cochran of Robinson. Thanks again Vince.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
sales
byon 04/15/2014
great service by my sales person. even came in on his day off to hepl me with taking del of my new acadia . I will be back when I need another car, suv or truck . the lady that meet me when i enter the show room was also very nice and had a smile everytime I was there .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Sales Experience
byon 04/12/2014
I usually buy 1 to 2 vehicles a year. One thing I usually hate is the price negotiations back and forth. My salesman gave me a great price up front that was fair. I ordered my truck and the credit and most of the paperwork was done early. I signed a couple papers and was on my way. Very easy to deal with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Outstanding Sales Crew...Eric E et al.
byon 04/07/2014
The staff at Cochran Buick/Robinson of Eric E, Lucas Pr and Oak M are top-notch in customer service performance. They handled my car search request professionally and with the greatest respect towards me that you don't see all of the time. I looked at vehicles at Toyota, BMW, Mercedes and Honda before looking into a Buick at the Robinson location. No one at those establishments treated my multiple inquiries into a new vehicle with as much enthusiasm and respect as this staff. For example, the manager Lucas P offered to pick up my vehicle if it didn't make it to my closing date. I had a 2002 Mercedes ML 320 with 210,000 miles on it, and Mr. P's offer took any fears that I had about my trade in away from the picture which allowed me to focus on the task of buying a new vehicle. The sales rep, Eric E emailed me with precise quotes...no hassles, no complaints about numerous questions that I had...and came through with an offer that I felt was so completely fair, that I never felt the need to negotiate further. The Finance Manager, Oak M made the buying process simple and easy and matched the APR loan percentage of my credit union without any problems. #1 Cochran Buick at Robinson, PA is an excellent all-around staff of professionals and I am one grateful customer. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Satisfaction Guaranteed!
byon 04/05/2014
This is our second leased car that we got from #1 Cochran. Eric and Dale had great follow up to my questions, made an easy purchasing decision for my wife and I with the best deal around. We have 2 young children and we did all of this with both of them at their office. They made us feel like we were buying from family. We asked for a specific accessories and got them all and then some at no additional costs. We had to get our first Acadia serviced due to a water pump issue and we were in and out of the repair shop without a penny spent. The folks in the office were all in a good mood and take time to help you out. They have our business locked in!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Satisfied
byon 12/22/2013
Eric went out of his way to make sure I got the truck I wanted. He and Oak worked to find incentives and financing so that my payments were where I wanted them. I was very satisfied with the service and would highly recommend #1 Chochran in Robinson.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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