Sloane Honda

by Bruce T on 03/26/2024

Came in without an appointment, but service was provided. Very much appreciated!

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by Ellen Fierman on 02/14/2024

I've had my cars serviced by this dealership since I bought my first Honda there in 1989. They've always taken the very best care of my cars and of me as a customer. During my most recent visit, for state inspection, it was found that my car needed some serious brake work. My Service Advisor, Steve Patterson, was the best! He fully explained the needed repairs, showed me all costs, and presented options to get the work done at the best possible price. Since some parts had to be ordered, I was told that it would probably take two days for everything to be done. Instead, I was pleasantly surprised to learn that my car was ready the next day. I couldn't have asked for more. Thanks to Steve and to Honda, my "Baby," a 1997 Civic, is still running strong.

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by Frank on 01/26/2024

I brought my car in for inspection January 2024. My service rep was Jamie. She is the best of the best. She kept me informed of my cars progress during my inspection. I had fast service and the building is clean. I recommend Sloan and their service rep Jamie to all.

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by JM on 01/18/2024

Huge selection of onsite vehicles, professional and courteous salespersons and staff, great value in prices.

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by DissatisfiedSloanHondaCustomer on 01/15/2024

This was by far the worst car service experience in my 6+ years going to this dealership for routine service. I dropped off my car before 9am the prior day and it was not complete until the next day. My customer service agent was unresponsive to my calls where I had wait 3 plus hours for him to return my calls, each time I called, regarding responding to his service recommendations and he was equally unresponsive via text. With all the delays by not getting back to me in time, they were unable to complete my car service (routine service and additional maintenance) until the next day. Additionally, my service representative's corporate email was not working so he requested that I send documents to his personal email address. Then the cherry on top of all this was that they tried to overcharge me on my service by not automatically waiving my complementary state inspection with my car service (as I purchased my car from the dealership) which we caught when I requested to walk through the final bill with them since it seemed too high - they removed it after my first review of the bill. Finally, when they sent me an updated bill (as I got some additional service done), which still looked too high, they said discounts would be shown on another bill which they will print and cannot show me, and they don't have time to review my bill so they just applied an additional discount. I still think I overpaid for all my service done that day but needed my car at this point. This appointment was a disaster which took up a lot of time by needing to call the dealership to get through to my agent, the service took way longer than what is reasonable, and finally I was likely overcharged for my service.

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by Harry Dorsey on 01/09/2024

Made an online appointment for lube and oil change. Service was done in a timely manner. Service rep made recommendation for a tune up which I will get done later.

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by Honda Driver on 12/10/2023

Sloane Honda is always helpful with the maintenance on my two Honda cars. I appreciate their service keeping my cars safe and drivable. I trust their service.

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by Mark B on 12/04/2023

This is my third vehicle purchased with Sloane Honda. I was very Satisfied with this purchase and the sales person Taal. He was very helpful and did not pressure me into making a sale. I will continue to go to Sloane with my vehicle needs.

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by Monica on 11/17/2023

Service was quick, but the initial person I spoke with was unfriendly when making the appointment. Steve, my service rep, was nice and willing to explain more when I had questions.But I still felt like I had to ask in order to get information on my car and services offered, some of which I would have expected to be explained up front. Overall I will be returning with my vehicle the next time it needs service.

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by Adrian Harry on 11/07/2023

Will work with you regardless of budget. Professional

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by Vlad on 10/21/2023

I just purchased 2024 pilot from Sloane Honda. What a pleasure dealing with professional people who also have great customer service. Great teamwork! My salesman Timur, manager Gene, and finance manager Lou made my experience buying new car very enjoyable. Definitely recommend Sloane Honda.

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by Mark on 10/13/2023

It’s always a hassle free experience when purchasing a car

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by gls man on 09/23/2023

The service advisors I was working with (Zaire and the woman whose name is unknown to me) were rude, unfriendly, and argumentative. Initially, they refused to perform the work I scheduled online (to remove the screw from the tire, and to address the frozen infotainment screen) unless I'd drop the car off for the entire day, despite the fact I selected an option to "wait at the dealership" rather than dropping the car off for the entire day. I told the advisor I am OK with fixing the screw problem only. The labour was supposed to be 1.5 hours initially, and then it was extended to 2.5 hours because they needed to contact Zurich insurance. It took the service technician over three hours to remove the screw and to fix the tire, which actually takes about 25 minutes and costs $20 at the tire center. I was never notified that the job was completed until I texted Zaire myself. Zaire replied that the car was ready an hour ago but he never texted me with the status because he assumed that I dropped the car for the entire day (?), he was argumentative and never apologized. Now, I understand the reason why this service center is rated low amongst other Honda dealerships in the area. I am not recommending to use this service center, unless they train their so called "service advisors" on the customer satisfaction principles.

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by Oil change on 07/13/2023

I went to Honda Sloane Philadelphia for an oil change. I waited in the car line for an hour. Everytime I go to Honda for service I stand there inside and all the service agents ignore me. I wanted to talk to the manager but he was with someone from the office and ignored me. When I went to the window to pay for service I was ignored until I said hello I am here for my car and was told to hold on a minute. My car’s bumper was slightly off when I left my car for an oil change and was hanging off when the service man brought it to me. When I went to talk to the manager I ended up just leaving because I was again ignored. I have bought 3 cars from this dealership. I won’t go back for service or to buy another Honda there again.

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by More than Fair on 06/09/2023

I had and always have had a positive experience with Glen the salesperson. The entire staff was awesome. They explained everything to me in details that I understood. I have been coming and purchasing cars from Sloane Honda for many years.

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by WWells on 04/19/2023

Very helpful and kind, explained services thoroughly! I actually took his advice!

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by Jack on 04/11/2023

Awful place. An out of state dealer found no problems on a 27 point check and said the vehicle is in great shape 9 days earlier. This place found over $3,000.00 work. And this doesn't even consider the snippy service writer who clearly did not want to be there. Avoid this place. Avoid this place.

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by EllenF on 02/15/2023

I purchased my first Honda from this dealership in 1989 and have used them exclusively for service ever since. As always, my recent experience was excellent. My service advisor, Dan Mccarthy, was the best. He was friendly, helpful, and managed to obtain a hard-to-find part for my car so that the work was completed that day. All work was done correctly, and I was confident that my car had been well taken care of. It's a 1997 Civic, by the way. I'm sure it's still on the road and going strong thanks to this dealership.

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by Lonniesg on 02/09/2023

Had a full synthetic oil change on my civic. I was in and out in less than a half hour

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by Chris on 02/09/2023

I found the CRV hybrid I was looking for! Xavier was unbelievably persistent in finding me a car. Other salesmen were one and done, Xavier kept in touch and kept looking. Thank you!

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by Frank on 01/20/2023

Great Service. I have been going to Sloane Honda service for years now and my service writer is Jamie. She and the others at Sloane Service are so friendly and car repairs are done right. I had an appointment for 9:30am and was met outside in the bay area where they wrote down what I needed done. After that the writer walked me into the building where Jamie was sitting and she went over what I needed done (State Inspection, oil change and a recall). She then asked if I was waiting and I said yes. Jamie then showed me to the waiting area. Within moments I get a text from her saying that I could respond to any questions by this text. I was shocked with in 1 hour and 15 minutes Jamie was standing next to me saying the car was down. I was shocked and said did it need anything else and she said no. Again, I was shocked that she didn't try to push any un-needed repairs and she never does that is why I always go to her. I am a senior citizen and she never takes advantage of this. That is why I always go to Sloane Honda and Jamie. She then walked me to the cashier and she got my car delivered to the front door. Keep up the good work.

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