Faulkner Subaru Of Mechanicsburg
Customer Reviews of Faulkner Subaru Of Mechanicsburg
Great Experience!!!
byon 04/18/2023
Best car buying experience I have ever had. Entire staff was extremely courteous especially our salesman.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service Review
byon 09/26/2023
Service was provided as described, in a timely manner and at the cost quoted.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Express Service
byon 07/12/2023
HIghly effiicient. I was able to drop off my Subaru Outback without an appointment and get serviced. Received a text message when it was finished.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Battery replacement
byon 05/23/2023
Just stopped in without an appointment and requested a battery check and possible replacement. Turns out the battery was indeed bad and they replaced it under warranty. No fuss.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience!!!
byon 04/18/2023
Best car buying experience I have ever had. Entire staff was extremely courteous especially our salesman.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Subaru Ascent lease
byon 04/11/2023
Smooth process to lease an exceptional vehicle. Highly recommend the Ascent, Faulkner Subaru and Austin the salesman
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Dealership
byon 03/01/2023
From the first phone call to delivery of vehicle couldn’t have ask for more, shopped other manufacturers this dealership is #1 hands down. My sales person Zack was unbelievable!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Faulkner Subaru Mechanicsburg, PA
byon 01/04/2023
The sales staff are very accommodating and helpful in finding a car for me. I was in an accident and my car was totaled. They worked with me until my funds were released by the insurance company. In my opinion Faulkner Subaru went above and beyond to accommodate me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 03/09/2022
This was my first oil change and tire rotation. All done at no charge. Very courteous service. Oh, and my car was washed before returned to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Battery not charging
byon 01/11/2021
The problem was explained and made sense.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Buying new car
byon 11/11/2020
Dealership was friendly, clean. Mason Kelley was knowledgeable about all the cars I was interested in and was able to help me narrow down my top picks. The buying process was quick and Mason had my new car to me to n perfect condition and was able to answer all my questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Tom Hoffman
byon 06/25/2018
He was very helpful and answered all myquestions
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Faulkner Subaru Mechanicsburg PA
byon 01/02/2018
Routine 10,000 mile maintenance check. Staff was extremely informative, attentive and speedy. Could not have been more satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jeff Herrold Forester
byon 11/28/2017
A positive experience overall. I felt I paid a fair price for my Forester and received a fair price for my trade. Mike, Nick and Brigitte were professional and efficient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 06/05/2017
very nice experience, clean every professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
No Presse
byon 04/11/2017
I had a very pleasant experience buying my new Impreza from Faulkner Subaru. I always dread going car shopping because I feel a bit like prey with salespeople when I walk into a dealer. Faulkner was not like that. Jessica, our sales consultant, gave us the information we needed about the cars, we did a test drive, and allowed us to leave without even pestering us about a decision. This really impressed me. When we decided what car we wanted, it was not in stock so Jessica did a little magic and was able to get us exactly what we wanted in a short time. Everyone at Faulkner treated us with respect and we would not hesitate to get our next car there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Atmosphere
byon 04/07/2017
I bought my 1st new car from this dealership. I was nervous but they were patient with my questions, were thorough in their explanations, were attentive, and not pushy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Faulkner service survey
byon 03/31/2017
overall experience has always been 4star to this date! However, the only negative was not being given an explanation as to why an issue that was called about wasn't addressed at the time of regular maintenance and service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Engine Repair
byon 01/02/2017
Jeff Phillips, the Subaru Advisor was very cordial, respectful and empathetic with our situation. We received an e-mail reminder about our scheduled appointment, and we were quickly on our way with a loaner vehicle. We were a little hesitant to purchase another Subaru, but the service and sales staff were so professional we decided to stick with the Subaru brand.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing customer service!
byon 12/16/2016
My husband and I are extremely content with the service we experienced with Faulkner Subaru. It was the easiest and fastest vehicle transaction that our family has ever experienced! Our sales representative, Guy Centini, was completely professional and accommodating to all of our needs and specifications for the make and model of the Subaru that we wanted along with our desired payment bracket with no money down. The whole staff was also very professional and exhibited stellar customer service. We plan to continue a business relationship with Faulkner Subaru, which for us is surprising, as we have had many mediocre experiences in the past. We recommend this dealership to anyone interested in buying a Subaru and to go and work with Guy! He does his best in getting you the vehicle that you want with the exact specifications that you requested!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Professional and honest
byon 11/10/2016
I went in for an inspection and oil change. I was informed throughout the process of what to expect and options for needed repairs. They didn't force me into anything nor suggest unneeded work. They know Subaru's thoroughly and it shows in their work. I'll miss them when I move.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Valiant Effort
byon 11/05/2016
we had an intermittent power loss problem. Faulkner mechanics tried to replicate the problem but everything checked out okay (codes were checked and auto was test driven.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
