Customer Reviews of Mercedes-Benz of Fort Washington
2023 E350
byon 02/22/2024
Excellent all-around service. Professional, knowledgeable team. Door-to-door delivery of the vehicle.
2023 E350
byon 02/22/2024
Excellent all-around service. Professional, knowledgeable team. Door-to-door delivery of the vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Customer Service
byon 12/12/2023
I'm sure the other sale staff are good however Jessica Depasqua was the awesome rep that helped!! Her communication was comforting & her knowledge regarding the operations of the vehicle was extremely impressive. I highly recommend Jessica as your sales rep & the Mercedes Fort Washington dealership as your next vehicle purchasing destination.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service
byon 12/05/2023
Super nice pleasant knowledgeable personnel Pleasure to service your car with them !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrendous Service Department
byon 09/26/2023
Took my car here for service on my AMG. Got it back and it was making a weird metal clanging sound when driving and drove me nuts. Took it to Mercedes Dealership in Devon, Pa. And they took a look and this is what they said! “Hey ken. Car is done. Other dealer left the under panel un bolted completely and that was causing the noise.” --Thomas Rutledge Euro Motorcars Devon Wow, nice huh? Can’t even trust taking your car here, especially paying as much as I did for service. I’m wondering if they even did what they were suppose to!!! No refund for service, no sorry or nothing. This is the 2nd time I took my car here and had issues and none of which were resolved by them. They don’t care.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Tazio
byon 07/05/2023
Everyone at Mercedes Benz of Fort Washington were exceptional in all aspects ,from the receptionist to our service tech. Excellent just excellent !!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very fine service
byon 04/05/2023
Attention to detail ,being friendly and courteous are the hallmarks of a great Dealership . You will find that all at Mercedes Benz of Fort Washington !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Got PA state inspection and first service done while I waited.
byon 03/07/2023
Van site only for Mercedes, so your van does not get mixed in with cars. Expensive in the short run, but low depreciation of Mercedes over time is worth it. If you do not want to pay Mercedes prices then buy something else and have it depreciate quicker.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Stay At Home Service
byon 07/21/2022
Reliable, good service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I came out on top, and they didn't mind.
byon 05/25/2022
Sales Associate Mike Jackson did a great job from beginning to end. He treated us well and felt very trustworthy. Any time I brought up a concern about the vehicle we were looking at, he took those concerns seriously and did his own research to give us the answers we needed. I'd be happy to work with him again on my next purchase. I didn't peruse much of the rest of the dealership so I can't speak on the overall experience of Mercedes-Benz at Fort Washington, but it seemed like a great place to do your business. There wasn't much negotiation or bargaining to be had, but I think that was more a product of the current demand for used vehicles in this market and less about Mercedes-Benz Fort Washington being unwilling to meet my demands. I will say that our vehicle was priced below every other listing I found for that year, make, model and miles. If I talked them any lower than what they were asking, I might've felt guilty.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service.
byon 02/22/2022
Keep up the good work. I went for a light off and got out pretty quick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service was excellent!
byon 02/19/2022
Like to thank Frank Regalis for another great experience. He went above and beyond like usual and took care of my problem right away! Truly an asset to your Organization! Thanks again! I will be back for service again
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Super duper service
byon 12/16/2021
First-class from start to finish!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
DO NOT TRUST THIS DEALER WITH YOUR CAR!
byon 11/22/2021
On 9/29/21 my 2017 Mercedes-Benz E43 AMG was stolen from Mercedes Benz of Ft. Washington. I dropped off my car for service and handed my key to a valet attendant. I later learned that my key was either lost of misplaced and my car was stolen from the lot. The dealership has inadequate safeguards for your key and your car. Coincidentally, the video cameras at the deanship were not working, which leads me to believe an employee was involved. The valets do not work for Mercedes-Benz, they are contracted by a company called ParkOps. The valets are young, underpaid employees that are responsible for our very expensive vehicles. My E43 was found 3 weeks later with heavy front end damage and was totaled. I was promised a replacement car and later was told I would be given a replacement if I paid the dealership an extra $10,000. They actually tried to upsell me. As of this review, I have no car, spent hours on the phone with insurance companies and the dealership, and have had to pay 3 speeding tickets from the Philadelphia Police. Think twice before trusting this dealership with your car. THIS DEALERSHIP DOES NOT CARE ABOUT ITS CUSTOMERS OR THEIR CARS AS LONG AS THEY ARE MAKING MONEY!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Purchase of a car coming off a lease
byon 11/18/2021
For several years now, I have been dealing with Chip Sunstein in the matter of leasing cars. Recently I elected to purchase a car at the termination of a lease. As usual, he was helpful, friendly, and patient in carrying out the process. He is knowledgeable and his experience is obvious.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Lovin’ My New Benz
byon 11/18/2021
Just picked up my fourth SUV from Ft Washington Mercedes Benz today and I got to say, it was the most seamless purchase I have ever made! Jessica D made that all happen! Very professional and conscientious of all my questions and concerns.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome service
byon 10/26/2021
Went in to get my annual vehicle inspection done. I generally have good experience with the staff at fort Washington mercedes. They are all extremely helpful, professional and nice. Usually I have Ms. Joanne helping me with all my vehicle needs. But this time My service advisor was Ms. Christina. She was also very professional and extremely helpful in helping me make informed decisions regarding my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
World Class!
byon 08/04/2021
Purchased E320 CDI (Diesel) new in 2006 at MBFW. This agency keeps my vehicle running like new. Round trips to Florida in February and March and additional drives to see Grandkids in NC and Va. always a breeze. Why? Because this agency does excellent service that’s value priced. The car always performs dependably after a pre-trip check.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Experience Counts!
byon 06/26/2021
I'm glad I purchase my tires from the dealer. You think you may be saving a couple of $'s by going elsewhere; but in the long run it pays to have the peace of mind to know should anything go wrong there will be no hassle about replacing or remedying the problem. I have Joanne, and she is an experienced Service Advisor at Fort Washington MB. She has always exemplified patience & respect, even when I've come in upset at first. I hope FWMB realize the value she brings to this office.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My 5th Mercedes with Fred M. at Ft. Washington 🤩
byon 06/02/2021
I just wanted to give a shout out to Fred Mielke at the Ft. Washington Dealership, as Fred goes above & beyond for his customers. I just leased my 5th Mercedes Benz with Fred. I have been working with Fred for 15 years at this dealership, although I have only been to the dealership once when I used to live in PA. Although I live in NJ, I still only work with Fred because he makes the car process so easy, efficient and streamlined. He knows what I like, what I need, and delivers it to me every time. All communication, car photos and paperwork is done by phone and text and signed and completed by email. No hassling, simple negotiation. Fred is respectful, courteous and very professional. He has been with Mercedes for a very long time and it comes across in his knowledge of the car models and financing options available at the time to make the best decision in car buying for his customers. I highly recommend Fred Mielke if and when you are in search of a Mercedes vehicle. He delivers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Easy transaction
byon 05/15/2021
This is our 2nd vehicle we purchased from this dealership and drove from Syracuse to do it! The online experience was beyond exceptional! We found what we wanted, did our research and proceeded to contact the dealership, all of it was done over the phone, email and text. We came to an agreement, exchanged information, I contacted my lender, drove up and was beyond surprised the pictures did no justice to the car! We were happy with our purchase and service! I have recommended them to my friends! Also! This was all done in less than 2 hours! Absolutely “THE BEST”
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience!!
byon 04/06/2021
The dealership was clean, and the employees were nice. Snacks and beverages were offered, and there was a very nice waiting area. I worked with Paul who quickly demonstrated he is a top-notch salesman...no pressure at all. My concerns were readily addressed, even on Easter Sunday! Paul kept me in the loop, every step of way, regarding my paperwork, minor fixes I requested, and the timeframe to pick up my new (to me!) ride. I definitely reccomend Mercedes-Benz of Ft. Washington, and Paul, to anyone looking for a seamless car buying experience. I will be looking for Paul when I'm ready to make a trade for something newer! Oh, and shout out to Tito (sp?) for helping me figure out how to work all the bells and whistles in my car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Superior performance, exquisite style, and cutting-edge technology are what you expect from Mercedes-Benz. For as long as you drive your vehicle, our commitment to you continues with world-class
Mercedes-Benz service, parts and accessories.
Vehicle maintenance and occasional repairs due to wear or accidents are a fact of vehicle ownership.
Only Certified Mercedes-Benz Technicians are required to participate in ongoing training, assuring that they master the use of state-of-the-art diagnostics, tools, and equipment to properly repair your Mercedes-Benz.
If you will need a loaner vehicle during your service visit, we respectfully request that you schedule your appointment one week in advance to ensure availability.
For the convenience of our service customers, completed vehicles may be picked up from Monday through Thursday up to 8pm, Friday & Saturday to 6pm.
1 Comments