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Milham Toyota - Ask for Bill!

Written by peter1g on 09/19/12 10:02:07 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

First of all – until my first visit to Milham Toyota on Sept. 14, 2012, I had nothing to do with this dealership nor did I know anyone there before the day I bought the RAV4. I went to Milham because I had read other good reviews about them and because their sales people do not work on commission, instead, they work on cars sold, which translates to a better price for the customer. I live in NYC, over 120 miles away, but I did not want to get a car from my area because for every 10,000 driven in NYC – it equals to 25,000 for a car driven in PA or NJ, all else being equal. Anyway, I was so impressed by them, that I am taking the time to write this review. My salesman was Bill S. What a real pleasure doing business with this man! Totally honest and upfront about everything. Very funny, knowledgeable and bright individual. We stopped short of exchanging family pictures; that’s how comfortable I felt dealing with him. When I was negotiating the price, never did he patronize me or called me nuts, although I am sure he thought he was dealing with one since I was trying to bring it down by over $2,000. Instead, he showed me other similar RAV4’s and what other dealers were asking for. He even gave me the car for 2 hours in order to try it alone and go have lunch! I paid for my lunch... Not sure if I should put this here but in the end, I got a really good deal of a pre-own, certified, 2011 RAV4 Sport with lots of extras for $500 less than the asking price plus, a $500.00 credit toward the purchase of 4 new tires, plus free dent/scratch repair for a full year! I should also mention his boss, Nick (can’t recall his last name) who also went out of his way for me. Don’t be surprised if you find Nick in the cubicle next to Bill’s – he is only trying to help Bill and speed things up… While waiting for the paperwork to be done, Bill had the service dept. completely detail the car again, had my cell phone setup/connected to the car's blue tooth system, filled up with gas and ready to go by the time the paperwork was done! That's what I call service! Bill, Nick and most everyone else I dealt with there – it was a real pleasure meeting you guys! THANKS! Please, do something about your coffee… Lol

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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