Keyser & Miller Ford
Customer Reviews of Keyser & Miller Ford
Sales Associate
byon 03/24/2024
Peter Ramirez at Kaiser Miller Ford provided quality service and was patient and helpful during our decision making process. I would recommend him to anyone looking for a great Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales Associate
byon 03/24/2024
Peter Ramirez at Kaiser Miller Ford provided quality service and was patient and helpful during our decision making process. I would recommend him to anyone looking for a great Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer
byon 03/16/2024
Hassle free and straightforward
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Absolutely Terrible Service in my case
byon 02/24/2024
If one could give ' 0 ' that would be the rating, based on my experience with Keyser Miller. I'm well into my 60's and I've never written a bad review, when I review its usually to commend a business or service. Keyser Miller has been so poor, I have to write. I drove nearly 100 miles, NJ to PA, to purchase this car. I cleared out my trade in, but forgot my garage door opener and my NJ EZ Pass transponder on the windshield. I notified the person within 2 days of purchase. I was told that they retrieved my garage door opener and would mail it (I'm 100 miles away). They said that they checked the windshield and my NJ EZPass transponder, was not there on the car. I waited almost a month and no package arrived. I called the sales manager, twice, left voicemail, he didn't call, I wrote emails, he didn't return, I even sent a letter. I tried for a couple of weeks, before he responded. I was told that "my package was lost in the mail", but, they had found it, they had "re-mailed" it and I'd have it around Dec. 5th or 6th 2023. So again, I wait, I wait a couple of weeks. In mid-December I finally get a response. The Sales Manager says, he was "assured" that my package was mailed. In the meantime. Though Keyser assured me that they had checked and my NJ EZPass Transponder was NOT on my windshield.. I see that on Dec. 3 and Dec 5th, I am getting 4 tolls charged to my old NJ EZPass. Keyser let my car go, to someone else, never removing my NJ EZPAss transponder.. so I was out more than $30 in tolls and had to immediately shut down the account. How does a car leave a dealer, without them checking the windshield. And, what about the message I got in November, saying that they checked and the NJ EZPass, was not there? I never received my package. though they "assured" me that they had checked, and, it was mailed. They never replied as to what happened.. this got lost in the mail in November? then Found, then "re-mailed" Dec 1st, then lost again .. but they assured me, it was not. My things were never sent. No one ever said "hey we are sorry it worked out like this. I lost over $100 in fees for tolls (they didn't bother to check for my NJ EZ Pass, and for replacing my garage opener.. The worst part is. Going weeks with no response, and never, after all of these errors, never, saying.. sorry, this did not go as we would have hoped. Absolutely terrible customer service and interaction.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Excellent
byon 01/18/2024
Salesman, Rick Gilbert, went out of his way to help me and was so genuine. He was never pushy or trying to oversell me. Great asset to Keyser Miller in Collegeville, PA.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sold me a pre owned Volvo with an 8 year old battery
byon 04/27/2023
First off, this review is not a condemnation of the salesman. He was fantastic. My issue ultimately lies with the dealerships owner and the maintenance manager. On April 10th, I purchased a pre owned Volvo S60 from this dealership. The maintenance department checked the brakes, rotors, fluids etc. Apparently nobody looked at the battery. It was the original battery that came with the car. It was in there since 2015, and I bought the car in April of 2023. Within 48 hours, I got a message on the dash saying, "low battery charge". I reached out to the salesman and I got "oh, sorry to hear that", in return. No offer from them to replace rhe battery. Ultimately, I HAD TO take the car to a Volvo dealer, where I paid $458 for a new battery, labor, and the resetting of the cars computer. I sent an email asking for a manager to contact me, and I got no response. In 30 years of buying cars, I have never been stuck with a car with a battery that was 7 to 8 years old.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Service
byon 03/27/2023
Great service, done on time, explained everything and love the video.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A simply great experience!
byon 03/02/2023
We had to reschedule two times and the staff was very accommodating. They were also quick to update us on the work and finished quickly. From beginning to end it was simply great. Highly recommend!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service at Keyser Miller Ford
byon 12/21/2022
The service writers make sure you are greeted promptly and your appointment information is ready and accurate. They service folks are all friendly and take time to explain what is happening as part of your service. The video information showing your inspection is appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
OWNER OF 2019 RANGER
byon 06/02/2022
EXCELLENT SERVICE OVER ALL..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great First Time Experience!
byon 01/17/2022
We worked with Stacey Speak in purchasing an Explorer from Keyser Miller. She was very responsive and gave us many options to work with. The team was great, answered all questions and gave us a great value for our trade in! We will always work with Keyser Miller moving forward.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Flex Lease
byon 12/21/2019
I have leased a Flex from Keyser Miller since the model was available. I really enjoy the car's ride and handling plus the spacious storage. Folks at Keyser Miller are very helpful with your wants and needs in a car. I really wanted another Flex before Ford discontinued the model. R. Gilbert at KM Ford was very helpful in finding what I wanted in model package and color.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
First SUV
byon 12/16/2019
We went to Keyser Miller Ford to look at a used Escape with very low mileage. We loved the SUV to find out that it was already sold. We were going to leave when salesman Dave said wait lets see what we can do. The SUV we got is beautiful. My first SUV. We are happy with the vehicle and salesman. There is one small problem that they will fix. Happy experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Vehicle- Repeat Customer
byon 11/20/2019
Great experience. I just got my second vehicle from this location, and am just as happy as I was the first time. Stacey was knowledge, professional, and friendly. I would have no problem recommending Keyser Miller to others.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Satisfied
byon 09/19/2019
Keyser & Miller always take good care of me. The latest visit was for 60k mile maintenance, oil change and tire rotation. My 2015 Edge is in great shape and I was in and out in a little over an hour and back on the road.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
D. Loughnane
byon 09/17/2019
Service is always great. This is the first time we had three stains on the drivers seat. Not happy at all with that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Annual service and more
byon 09/07/2019
My first time @ this dealership. Everyone was helpful and friendly. What I really like was that I was told an estimate as to when I would need to replace my tires and brakes instead of being told all needed to be replaced at that time. Since my car already needed some work done that was a huge relief to my checking acct. I have been driving Ford cars for the last 13 years and I have never left a dealership feeling like I hadn't been ripped off until now. I will be going back to Keyser Miller with out a doubt!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Sales Support and Delivery
byon 06/09/2019
Worked with Rick G. Helped me find the right vehicle and made the purchase and delivery process very simple. Great Dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change and inspection on Ford Edge
byon 04/30/2019
Excellent experience overall
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service review
byon 04/02/2019
Car dropped off night before.Service was for oil change and 135000 check up. No call received. Called 3pm,car was being serviced. Received call back around 4pm. One part had to be ordered. Warranty work completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good expieriene
byon 02/20/2019
I found a car in the morning online and called about it. They had it ready for me to test drive before lunch and I left not long after that same day. And they helped me when I found one reflector was missing and they ordered it and called me the next day with part and gave it to me no charge. Thanks guys
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
07 Toyota Solara purchase
byon 11/11/2018
Very pleasant & helpful staff. Very satisfied with my purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
