They will lie to youWritten by perrycorbin on 05/01/12 07:53:57 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
On Saturday, my girlfriend and I went to look for a new car. She said that she didn't want to rush into anything and said she would not be coming home with a car today unless they offered to pay the entire amount she owed on her current automobile. She wanted to give it a few days of thought first. We went to a few different dealerships and she got the amount they would give her for her trade-in and an estimate of what her payments for a new car. Our last dealership that day was Kia of Coatesville. My girlfriend was looking for a new car that would be better on gas and was hoping to lower her monthly payment. She immediately told them this and they recommended a KIA Forte. He told her that she would have to get a brand new car because she owed so much on her current car, but said they were willing to payoff the current car. It seemed crazy that their first offer was to pay it off. My girlfriend asked the guy we were working with numerous times to verify that they were really going to pay the 17,000 that was owed. He said yes. Still not wanting to rush into anything, we told him we were going to go home and think about it. He told us that the offer would be off the table then and the only reason they were willing to pay off the car was because it was such a good sales day. After talking, we said they had a deal because they were willing to pay for the old car. When we switched rooms to sign papers, we felt rushed. The guy was late for dinner with his wife and he had two other customers behind us. My girlfriend didn’t like this but asked the new guy the same questions about the car being paid off, payments, etc. and he said everything we agreed too. He asked if we wanted gap insurance and we declined multiple times. When we got home and looked at the paperwork we realized we got played. They not only added 4,000 from the previous car to the new car, but also added the gap insurance for a few hundred extra dollars. They were completely lying to our faces. Being deceitful should not be the way to conduct a business.