Absolutely HorribleWritten by jkersh1 on 10/04/10 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No
After an accident I took my 2004 Jeep Wrangler Rubicon to Rothrock for repairs because it was a preferred service center of the insurance for the woman who hit me. The front end needed body work, which they actually did a pretty decent job on. When I dropped my jeep off, I specifically stated the steering wheel was totally upside down from the accident, and that the front right tire which took the brunt of the collision was rubbing the frame to the point the jeep could barely be driven. I told my neighbor about the accident and where I took my jeep after dropping it off, and he told me good luck, they dropped his Ford F-350 off the lift and caused a ton of problems for him. They called and told me the jeep was ready to be picked up, I looked at the body work and it looked fine. When I pulled out of the parking spot the front right tire immediately rubbed against the frame of the jeep, and it was apparent they didn't address the steering issues. They told me that I put larger tires on the jeep and that was why the tire was rubbing. I told them that I didn't understand how a jeep dealership didn't know the tires that were on there were the stock tires that came with the jeep rubicon. After arguing with them they agreed to check the alignment, and needed to also replace the steering box. (the alignment became another issue they didn't want to address) In the end, I finally got my jeep back, and neither the cruise control or horn work because they obviously didn't hook it back up when they had the steering apart, or check for damage that could have been done when the steering wheel was completely turned upside down in the accident. I'll never go back to Rothrock, and I will tell everyone I know this story if I hear they are looking for repairs, or are in the market to buy a new car.