Service Reviews - 1224256721

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Dealer Service Reviews

Service Rating:

Beware of this place for Service..or lack of!

Written by BeavertonOr on 01/06/14 08:35:11 AM PST Go back to Service reviews
Recommend this dealer? No

First, I think that Chris C. is a terrific guy. He is very accommodating and knows his business. I always request him because I trust him. Why the "low" score, well....I had an issue arise and Steve V. got involved. He is a horrible manager. He treated me with absolutely NO respect at all. A person like that should not be in his position. He has no clue what customer service is all about. He is a very arrogant man and I do hope that I never ever have to lay eyes on him again. As for Terry T., the GM, fanatic man also. When I called him about Steve he was apologetic and sympathetic to my concerns. I am not a high maintenance kind of person, but I do expect courtesy especially when having my MB serviced at MB about a warranty issue. As of today, the car still has issues. I have been in twice for the same thing...I don't know what to do at this point? Three times for the same issue seems excessive....agree? Thank you Chris and Terry...just wish Steve was not around your place....I think that I may have to try another MB dealership in the area??!!

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? No

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